Siemens OpenScape ComAssistant V2.0 Handleiding

Siemens Niet gecategoriseerd OpenScape ComAssistant V2.0

Lees hieronder de 📖 handleiding in het Nederlandse voor Siemens OpenScape ComAssistant V2.0 (4 pagina's) in de categorie Niet gecategoriseerd. Deze handleiding was nuttig voor 7 personen en werd door 2 gebruikers gemiddeld met 4.5 sterren beoordeeld

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Communication for the open minded

Siemens Enterprise Communications

www.siemens.com/open

Information

OpenScape ComAssistant V2.0

Today’s enterprise is faced with an overwhelming array of commu-

nications possibilities that often hinders internal productivity and

irritates customers. Despite this fact, employees are expected to be

responsive, sales-oriented and productive, regardless of whether

they are working remotely, traveling or visiting customers. Change

is critical and it's about employing technology in order to optimize

results – bringing the surge of communication under control, re-

sulting in better use of company time, human resources, and reve-

nue opportunities. A key component in facing the communication

challenge is enabling employees to manage communications effi-

ciently and effectively.

Siemens has the answer: OpenScape ComAssistant.

OpenScape ComAssistant is an innovative

solution that ensures the optimum avail-

ability of employees with the benefits of

computer-assisted telephony. It enables

employees to set up and customize their

communications in accordance with their

special needs.

All incoming and outgoing calls are logged

transparently in a journal. Users can also

view all calls that have not reached them

and then respond to them immediately,

e.g., by initiating a callback. In addition, in-

coming calls can be filtered and forwarded

to any other phone or directly to a voicemail

system. OpenScape ComAssistant thus sup-

ports employees in maintaining a balance

between constant accessibility and undis-

turbed time for working on important busi-

ness activities.

OpenScape ComAssistant provides two dif-

ferent web-based user interfaces: a

WebClient and a WebPortal. Users can

choose their preferred user interface to ac-

cess a wide range of CTI functions and also

customize the appearance of the interface,

e.g., by defining how the window is subdi-

vided and the contents of the subdivided ar-

eas.

The main features offered by OpenScape

ComAssistant include:

●Initiating simple phone calls using Click

& Dial as well as more intricate telephony

functions such as setting up conferenc-

es, consultation calls and call transfers.

●Call journal of incoming and outgoing

calls with filter options. Direct callbacks

from the journal.

●Access to global directories (using LDAP)

and integration of private directories and

contacts from Microsoft Outlook.

●Search function across multiple directo-

ries and selection from the hit list with a

mouse click

●Optional synchronization of personal di-

rectories with the global directory.

●Activation of the One Number Service,

e.g., to make calls via the office tele-

phone easily and cost-effectively

OpenScape ComAssistant helps company

professionals:

●to focus on revenue-generating opportu-

nities, without being distracted by

routine activities

●to always be available for real-time com-

munication requests and respond to

them flexibly

●to ensure that critical communications

are correctly received, regardless of the

medium or location

●to filter out low-priority information and

concentrate on activities with higher

priorities

●to manage calls and messages without

problems, even if they are not at home or

at their workplaces

OpenScape ComAssistant WebClient OpenScape ComAssistant WebPortal

Overview of Functions

Telephony Functions

Employees can call a phone number or sub-

scriber by clicking on the appropriate entry

in the speed-dial list, a shared directory, the

journal or the search results.

Once a connection has been set

up, additional features such as alternate,

consultation and conference calls are avail-

able.

Hotkey functionality enables a number to

be called from any application (only under

Microsoft Windows).

Call Forwarding (redirection)

The appropriate settings for forwarding

calls can be easily defined by the employees

themselves via the user interface.

A distinction can be made here to specify

whether all calls are to be forwarded uncon-

ditionally, to differentiate between internal

or external calls or to forward calls only af-

ter a timeout.

Directories (Address Books)

All employees are provided with their own

personal directories in which they can man-

age their own contacts.

Shared directories can be created to support

collaborative work on projects and in

teams.

Global directories are linked using LDAP.

Call Journal

Incoming and outgoing calls are logged in a

personal call journal, which can be accessed

via a web browser in the office or any PC

connected to the intranet.

When working in a team, the journal can

also be made available to other team mem-

bers.

Voicemail Box

Received voicemail messages are displayed

and can be retrieved via the phone or PC.

In addition, users can optionally save their

messages as WAV files.

OpenScape ComAssistant also supports di-

rect callbacks to callers.

Working in Teams

OpenScape ComAssistant offers several fea-

tures to simplify communications within a

team.

The individual employees within a team

have more flexibility when answering other

team members’ calls or forwarding incom-

ing calls to other members in the team. The

availability of individual team members is

displayed to the other employees in the

team.

One Number Service

This function enables employees to use

OpenScape ComAssistant at any workplace

(device). The phone number of the device

for outgoing calls is defined for this pur-

pose.

Rules Interpreter

The OpenScape ComAssistant rules inter-

preter can be used to filter calls in accor-

dance with defined criteria and then exe-

cute some specific action.

The following filtering criteria, which may

be combined, are available: caller's number,

call type (internal/external), forwarded

calls, and date and time.

Support for Multiple Business Groups

This feature enables large corporations to

treat in-house companies separately, e.g.

with their own directory access, or to sell

managed services to these companies.

Support for Multiple Time Zones

OpenScape ComAssistant supports two

time zones for an employee:

A static home time zone and a mobile time

zone.

The mobile time zone can be defined by

employees who are away on business trips.

The time zones are taken into account in

the journal and in the rules.

Integration in Business Portals

Integration in IBM Sametime, IBM Web-

sphere or SAP Portal is possible.

Product specificaties

Merk:	Siemens
Categorie:	Niet gecategoriseerd
Model:	OpenScape ComAssistant V2.0

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