HP Envy 5642 Handleiding (135 Pagina's)

HP ENVY 5640 e-All-in-One series

Table of contents

Table of contentsTable of contents

1 How do I? .....

1 How do I? .....1 How do I? ..................

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2 Get started ........

2 Get started ........2 Get started ..................

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Printer parts .......................................................................................................................................... 3

Control panel and status lights ............................................................................................................. 5

Paper basics ......................................................................................................................................... 8

Load media ......................................................................................................................................... 11

Load original ................................................. ....................... 15...............................................................

Open the HP printer software (Windows) ........................................................................................... 16

Sleep mode ........................................................................................................................................ 17

Auto-Off .............................................................................................................................................. 18

Accessibility ........................................................................................................................................ 19

3 Print .......

3 Print .......3 Print .....................

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Print photos ........................................................................................................................................ 21

Print documents ................................................................................................................................. 23

Print on both sides (duplexing) ........................................................................................................... 24

Print with AirPrint ................................................................................................................................ 25

Print using the maximum dpi .............................................................................................................. 26

Tips for print success ......................................................................................................................... 27

4 Use W

4 Use W4 Use Web Servi

eb Servi

eb Servieb Services .....

ces .....

ces .....ces ...................

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What are Web Services? .................................................................................................................... 30

Set up Web Services .......................................................................................................................... 31

Print with HP ePrint ............................................................................................................................ 33

Use HP Printables ............................................. .................. 35...............................................................

Use the HP Connected website ......................................................................................................... 36

Remove Web Services ....................................................................................................................... 37

Tips for using Web Services ............................................................................................................... 38

ENWW iii

5 Copy and scan ....

5 Copy and scan ....5 Copy and scan ..............

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Copy documents ................................................................................................................................ 40

Scan ................................................................................................................................................... 41

Tips for copy and scan success ......................................................................................................... 46

6 Work wit

6 Work wit6 Work with cartr

h cartr

h cartrh cartridges ..

idges ..

idges ..idges ..............

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Check the estimated ink levels ........................................................................................................... 48

Replace the cartridges ....................................................................................................................... 49

Order ink supplies .............................................................................................................................. 51

Use single-cartridge mode ................................................................................................................. 52

Cartridge warranty information ........................................................................................................... 53

Anonymous usage information storage .............................................................................................. 54

Tips for working with cartridges .......................................................................................................... 55

7 Conne

7 Conne7 Connect You

ct You

ct Youct Your Printe

r Printe

r Printer Printer ......

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Set up the printer for wireless communication ................................................................................... 57

Change network settings ....................................... .............. 62...............................................................

Advanced printer management tools (for networked printers) ........................................................... 63

Tips for setting up and using a networked printer .............................................................................. 65

8 Solve a problem ...

8 Solve a problem ...8 Solve a problem ............

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66

6666

Jams and paper-feed issues .............................................................................................................. 67

Ink cartridge issues ............................................................................................................................ 72

Printing issues .................................................................................................................................... 74

Copy issues ........................................................................................................................................ 82

Scan issues ........................................................................................................................................ 83

Network and connection issues ................................. .......... 84...............................................................

Printer hardware issues ...................................................................................................................... 86

HP support ......................................................................................................................................... 88

Appendix

AppendixAppendix A Techn

A Techn

A Techn A Technical infor

ical infor

ical inforical information ....

mation ....

mation ....mation ..................

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....................... 90

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Hewlett-Packard Company notices .................................................................................................... 91

Specifications ..................................................................................................................................... 92

Environmental product stewardship program ..................................................................................... 94

Regulatory information ....................................................................................................................... 98

Appen

AppenAppendix B Er

dix B Er

dix B Erdix B Errors (

rors (

rors (rors (Windows

Windows

WindowsWindows) .......

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105

105 105

Low on ink ........................................................................................................................................ 106

Very low on ink ................................................................................................................................. 107

Ink cartridge problem ........................................................................................................................ 108

iv ENWW

Check cartridge access door ............................................................................................................ 109

Ink cartridge problem ........................................................................................................................ 110

Paper size mismatch ........................................................................................................................ 111

Ink cartridge carriage stalled ............................................................................................................ 112

Paper jam or tray problem ................................................................................................................ 113

Out of paper ..................................................................................................................................... 114

Document failed to print ................................................................................................................... 115

Printer failure .................................................................................................................................... 116

Door open ......................................................................................................................................... 117

Ink cartridge failure ........................................................................................................................... 118

Counterfeit Cartridge Advisory ......................................................................................................... 119

Incompatible ink cartridges ............................................................................................................... 120

Paper too short ................................................................................................................................. 121

Paper too long to auto-duplex .......................................................................................................... 122

Incompatible HP Instant Ink Cartridge .............................................................................................. 123

Used HP Instant Ink Cartridge .......................................................................................................... 124

Please Connect Printer to HP Connected ........................................................................................ 125

Cannot Print ..................................................................................................................................... 126

HP Protected Cartridge Installed ...................................................................................................... 127

Index ........

Index ........Index ...................

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ENWW v

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1

11 How do I?

How do I?

How do I?How do I?

Learn how to use your HP ENVY 5640 series

●Get started on page 2

●Print on page 20

●Use Web Services on page 29

●Copy and scan on page 39

●Work with cartridges on page 47

●Connect Your Printer on page 56

●Technical information on page 90

●Solve a problem on page 66

ENWW 1

2

22 Get started

Get started

Get startedGet started

This section contains the following topics:

●Printer parts

●Control panel and status lights

●Paper basics

●Load media

●Load original

●Open the HP printer software (Windows)

●Sleep mode

●Auto-Off

●Accessibility

2 Chapter 2 Get started ENWW

Printer parts

Printer partsPrinter parts

Front view

Front viewFront view

Figure 2-1

Figure 2-1Figure 2-1 Front and top views of HP ENVY 5640 e-All-in-One series

Feature

FeatureFeature Descript

Descript

DescriptDescription

ion

ionion

1

11 Lid

2

22 Lid-backing

3

33 Scanner glass

4

44 Printer model name

5

55 Cartridge access door

6

66 Memory device area

7

77 Cartridge access area

8

88 Ink cartridges

9

99 Photo tray

10

1010 On button (also referred to as the Power button)

11

1111 Wireless status light

12

1212 Control panel

13

1313 Output tray

14

1414 Color graphics display (also referred to as the display)

15

1515 Automatic output tray extender (also referred to as the tray extender)

16

1616 Memory card slot

17

1717 Memory device light

18

1818 Paper tray

ENWW Printer parts 3

Back view

Back viewBack view

Figure 2-2

Figure 2-2Figure 2-2 Rear view of HP ENVY 5640 e-All-in-One series

Feature

FeatureFeature Descript

Descript

DescriptDescription

ion

ionion

1

11 Power connection. Use only the power cord supplied by HP.

2

22 Power light. The green light indicates the power cord is installed correctly.

3

33 Rear USB port

4 Chapter 2 Get started ENWW

Control panel and status lights

Control panel and status lightsControl panel and status lights

Overview of buttons and lights

Overview of buttons and lightsOverview of buttons and lights

The following diagram and related table provides a quick reference to the printer control panel

features.

Label

LabelLabel Name and Description

Name and Description

Name and DescriptionName and Description

1

11 Wireless light: Indicates the status of the printer wireless connection.

●Solid blue light indicates tha tablished and you can print.t wireless connection has been es

●Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your

printer is within the range of wireless signal.

●Fast blinking light indicates wireless error. Refer to the message on the printer display.

●If wireless is turned off, the wireless light is off and the display screen shows Wireless Off

Wireless Off

Wireless OffWireless Off.

2 O

2 O2 On

n

nn button: Turns the printer on or off.

3

33 Back button: Returns to the previous screen.

4

44 Help button: Opens the Help menu for the current operation.

5

55 Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer.

6

66 Control panel display: Touch the screen to select menu options, or scroll through the menu items.

ENWW Control panel and status lights 5

Control panel display icons

Control panel display iconsControl panel display icons

Icon

IconIcon Purpose

Purpose

PurposePurpose

Copy

CopyCopy: Opens the Copy

Copy

CopyCopy menu where you can select a copy type or change the copy settings.

Scan

ScanScan: Opens the Scan

Scan

ScanScan menu where you can select a destination for your scan.

HP Printables

HP PrintablesHP Printables: Provides a quick and easy way to access and print information from the web, such as

coupons, coloring pages, puzzles, and more.

Photo

PhotoPhoto: Opens the Photo

Photo

PhotoPhoto menu where you can view and print photos, or reprint a printed photo.

Setup

SetupSetup Setup

Setup

SetupSetup: Opens the menu where you can change preferences and use tools to perform maintenance

functions.

Help

HelpHelp: Opens the Help menu where you can view How To videos, printer feature information, and tips.

ePrint icon: Opens the Web Services Summary

Web Services Summary

Web Services SummaryWeb Services Summary menu, where you can check ePrint status details, change

ePrint settings, or print an Info page.

Wi-Fi Direct icon: Opens the Wi-Fi

Wi-Fi

Wi-Fi Wi-Fi Direct

Direct

DirectDirect menu where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct,

and display the Wi-Fi Direct name and password.

Wireless icon: Opens the Wireless Summary

Wireless Summary

Wireless SummaryWireless Summary menu where you can check wireless status and change

wireless settings. You can also elping diagnose networ print a wireless test report, h k connection issues.

6 Chapter 2 Get started ENWW

Icon

IconIcon Purpose

Purpose

PurposePurpose

ECO icon: Displays a screen where you can configure some of the printer environmental features.

Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than

the minimum expected ink level.

NOTE:

NOTE:NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you

receive a low-ink warning message, consider having a replacement cartridge available to avoid possible

printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

ENWW Control panel and status lights 7

Paper basics

Paper basicsPaper basics

The printer is designed to work well with most types of office paper. It is best to test a variety of print

paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP

website at www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday

documents. All papers with the ColorLok logo are independently tested to meet high

standards of reliability and print quality, and produce documents with crisp, vivid

color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers

with the ColorLok logo in a variety of weights and sizes from major paper

manufacturers.

This section contains the following topics:

●Recommended papers for printing

●Order HP paper supplies

●Tips for selecting and using paper

Recommended papers for printing

Recommended papers for printingRecommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for

the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

Photo pr

Photo prPhoto printing

inting

intinginting

●HP Premiu

HP Premiu

HP PremiuHP Premium Plus Ph

m Plus Ph

m Plus Phm Plus Photo Paper

oto Paper

oto Paperoto Paper

HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With

HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can

share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x

6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and 11 x 17 inches (A3), and in two finishes -

glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and

special photo projects. HP Premium Plus Photo Paper delivers exceptional results with

professional quality and durability.

●HP Advan

HP Advan

HP AdvanHP Advanced Photo

ced Photo

ced Photoced Photo Paper

Paper

Paper Paper

This thick photo paper features an instant-dry finish for easy handling without smudging. It

resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to

a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x

15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches), and two finishes – glossy or soft-gloss (satin

matte). It is acid-free for longer lasting documents.

●HP Everyda

HP Everyda

HP EverydaHP Everyday Photo

y Photo

y Photo y Photo Paper

Paper

PaperPaper

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing.

This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you

8 Chapter 2 Get started ENWW

use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4,

8.5 x 11 inches, and 10 x 15 cm (4 x 6 inches). It is acid-free for longer lasting documents.

●HP Photo

HP Photo

HP PhotoHP Photo Value P

Value P

Value P Value Packs

acks

acksacks

HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo

Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with

your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work

together so your photos are long lasting and vivid, print after print. Great for printing out an entire

vacation's worth of photos or multiple prints to share.

Business documents

Business documentsBusiness documents

●HP Premium Presentation Paper 120g Ma

HP Premium Presentation Paper 120g Ma

HP Premium Presentation Paper 120g MaHP Premium Presentation Paper 120g Matte

tte

ttette

This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and

newsletters. It is heavyweight for an impressive look and feel.

●HP Brochure Paper 180g Glossy

HP Brochure Paper 180g Glossy

HP Brochure Paper 180g GlossyHP Brochure Paper 180g Glossy or HP Professional Paper 1

HP Professional Paper 1

HP Professional Paper 1HP Professional Paper 180 Glossy

80 Glossy

80 Glossy80 Glossy

These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for

near-photographic reproductions and business graphics for report covers, special presentations,

brochures, mailers, and calendars.

●HP Brochure Paper 180g Ma

HP Brochure Paper 180g Ma

HP Brochure Paper 180g MaHP Brochure Paper 180g Matte

tte

ttette or HP Professional Paper 180 Matt

HP Professional Paper 180 Matt

HP Professional Paper 180 MattHP Professional Paper 180 Matt

These papers are matte-coated on both sides for two-sided use. They are the perfect choice for

near-photographic reproductions and business graphics for report covers, special presentations,

brochures, mailers, and calendars.

Everyday printing

Everyday printingEveryday printing

All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder

blacks, and vivid colors.

●HP Bright White Inkjet Paper

HP Bright White Inkjet Paper

HP Bright White Inkjet PaperHP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough

for two-sided color usage with no show-through, which makes it ideal for newsletters, reports,

and flyers.

●HP Printing

HP Printing

HP Printing HP Printing Paper

Paper

PaperPaper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel

more substantial than documents printed on standard multipurpose or copy paper. It is acid-free

for longer lasting documents.

●HP Office

HP Office

HP Office HP Office Paper

Paper

PaperPaper

HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and

other everyday documents. It is acid-free for longer lasting documents.

●HP Office Recycled Pape

HP Office Recycled Pape

HP Office Recycled PapeHP Office Recycled Paper

r

rr

HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.

ENWW Paper basics 9

Order HP paper supplies

Order HP paper suppliesOrder HP paper supplies

The printer is designed to work well with most types of office paper. Use HP paper for optimum print

quality.

To order HP papers and other supplies, go to www.hp.com. At this time, some portions of the HP

website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.

All papers with the ColorLok logo are independently tested to meet high standards of reliability and

print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary

plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major

paper manufacturers.

Tips for selecting and using paper

Tips for selecting and using paperTips for selecting and using paper

For the best results, observe the following guidelines.

●Load only one type of paper at a time into the paper or photo tray.

●When loading the tray, make sure the paper is loaded correctly.

●Do not overload the tray.

●To prevent jams, poor print quality, and other printing problems, avoid loading the following

paper in the tray:

◦Multipart forms

◦Media that is damaged, curled, or wrinkled

◦Media with cutouts or perforations

◦Media that is heavily textured, embossed, or does not accept ink well

◦Media that is too lightweight or stretches easily

◦Media that contains staples or clips

10 Chapter 2 Get started ENWW

Load media

Load mediaLoad media

Select a paper size to continue.

To load small-s

To load small-sTo load small-size paper

ize paper

ize paperize paper

1.

1.1. Pull out the photo tray.

If you do not see the photo tray, remove the output tray from the printer.

2.

2.2. Load paper.

●Insert a stack of photo paper into the photo tray print side down.

●Slide the photo paper forward until it stops.

3.

3.3. Push the photo tray back in.

4.

4.4. Change or retain the paper settings on the printer display.

To load full-size pa

To load full-size paTo load full-size paper

per

perper

1.

1.1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously

loaded media.

ENWW Load media 11

●Insert a stack of paper into the paper tray with the short edge forward and the print side

down.

●Slide the paper forward until it stops.

●Slide the paper-width guides inward until they stop at the edges of the paper.

4.

4.4. Push the paper tray back in.

5.

5.5. Change or retain the paper settings on the printer display.

To load envelope

To load envelopeTo load envelopes

s

ss

1.

1.1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously

loaded media.

2.

2.2. Load envelopes

●Insert one or more envelopes in the center of the paper tray. The print side should face

down. The flap should be on the left side and facing up.

ENWW Load media 13

●Slide a stack of envelopes inward until it stops.

●Slide the paper-width guides inward against the stack of envelopes until they stop.

3.

3.3. Push the paper tray back in.

4.

4.4. Change or retain the paper settings on the printer display.

14 Chapter 2 Get started ENWW

Open the HP printer software (Windows)

Open the HP printer software (Windows)Open the HP printer software (Windows)

After installing the HP printer software, depending on your operating system, do one of the following:

●Windows

Windows

Windows Windows 8.1

8.1

8.18.1: Click the down arrow in lower left corner of the Start screen, and then select the

printer name.

●Windows

Windows

Windows Windows 8

8

88: Right-click an empty area on the Start screen, click All Apps

All Apps

All AppsAll Apps on the app bar, and

then select the printer name.

●Windows

Windows

Windows Windows 7

7

77, Windows Vista

Windows Vista

Windows VistaWindows Vista, and Windows XP

Windows XP

Windows XPWindows XP: From the computer desktop, click Start

Start

StartStart, select All

All

AllAll

Programs

ProgramsPrograms, click HP

HP

HPHP, click the folder for the printer, and then select the icon with the printer's

name.

16 Chapter 2 Get started ENWW

Sleep mode

Sleep modeSleep mode

●Power usage is reduced while in the Sleep mode.

●After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity.

●The time to the Sleep mode can be changed from the control panel.

To set the Sl

To set the SlTo set the Sleep mode time

eep mode time

eep mode timeeep mode time

1.

1.1.

From the Home screen, touch (Setup

Setup

SetupSetup).

2.

2.2. Touch Preferences

Preferences

PreferencesPreferences.

3.

3.3. Scroll through the options, and then touch Sleep Mod

Sleep Mod

Sleep ModSleep Mode

e

ee.

4.

4.4. Touch After 5 minutes

After 5 minutes

After 5 minutesAfter 5 minutes or After 10 minutes

After 10 minutes

After 10 minutesAfter 10 minutes, or After 15 minutes

After 15 minutes

After 15 minutesAfter 15 minutes.

ENWW Sleep mode 17

Auto-Off

Auto-OffAuto-Off

Auto-Off is automatically enabled by default when you turn on the printer. When Auto-Off is enabled,

the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. Auto-Off

Auto-Off

Auto-OffAuto-Off

turns the printe

turns the printeturns the printer off compl

r off compl

r off complr off completely,

etely,

etely,etely, so you must u

so you must u

so you must u so you must use the O

se the O

se the Ose the On butto

n butto

n button button to tur

n to tur

n to turn to turn the prin

n the prin

n the prinn the printer back

ter back

ter backter back on.

on.

on. on. Even when

Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy

use.

You can change the Auto-Off setting from the control panel.

To change Auto

To change AutoTo change Auto-Off setting

-Off setting

-Off setting-Off setting

1.

1.1. From the Home screen on the printer display, select Preferences

Preferences

PreferencesPreferences.

NOTE:

NOTE:NOTE: If you do not see the Home screen, press the Home

Home

HomeHome button.

2.

2.2. From the .

Preferences

PreferencesPreferences menu, select Auto-Off

Auto-Off

Auto-OffAuto-Off

3.

3.3. From the menu, select

Auto-Off

Auto-OffAuto-Off On

On

OnOn or Off

Off

OffOff, and then press OK

OK

OKOK to confirm the setting.

Once you change the setting, the printer maintains the setting.

18 Chapter 2 Get started ENWW

Accessibility

AccessibilityAccessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

VisualVisual

The HP software provided with the printer is accessible for users with visual impairments or low vision

by using your operating system's accessibility options and features. The software also supports most

assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users

who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels

that convey the appropriate action.

Mobility

MobilityMobility

For users with mobility impairments, the HP software functions can be executed through keyboard

commands. The HP software also supports Windows accessibility options such as StickyKeys,

ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width

guides can be operated by users with limited strength and reach.

Support

SupportSupport

For more details about the accessibility of this printer and HP's commitment to product accessibility,

visit HP's website at www.hp.com/accessibility.

For accessibility information for Mac OS X, visit the Apple website at www.apple.com/accessibility.

ENWW Accessibility 19

3 P

3 P3 Pr

r

rri

i

iin

n

nnt

t

tt

Most print settings are automatically handled by the software application. Change the settings

manually only when you want to change print quality, print on specific types of paper, or use special

features.

This section contains the following topics:

●Print photos

●Print documents

●Print on both sides (duplexing)

●Print with AirPrint

●Print using the maximum dpi

●Tips for print success

20 Chapter 3 Print ENWW

Print photos

Print photosPrint photos

Make sure photo paper is loaded into the photo tray.

To print photos from a memo

To print photos from a memoTo print photos from a memory device

ry device

ry devicery device

1.

1.1. Insert a memory device into the slot.

2.

2.2. On the printer display, select a photo that you want to print and touch Cont

Cont

ContContinue

inue

inueinue.

3.

3.3. Specify the number of photos to print.

4.

4.4. Touch (Edit

Edit

EditEdit) to change brightness, crop, or rotate the selected photo, or touch (Print

Print

PrintPrint

Settings

SettingsSettings) to use such features as Red Eye Re

Red Eye Re

Red Eye ReRed Eye Removal

moval

movalmoval or Photo Fix

Photo Fix

Photo FixPhoto Fix.

5.

5.5. Touch Continue

Continue

ContinueContinue and preview the selected photo.

6.

6.6. Touch Print

Print

PrintPrint to begin printing.

To print a

To print aTo print a photo f

photo f

photo f photo from the print

rom the print

rom the printrom the printer softw

er softw

er softwer software

are

areare

1.

1.1. From your software, select Print

Print

PrintPrint.

2.

2.2. Make sure your printer is selected.

3.

3.3. Click the button that opens the Properties

Properties

PropertiesProperties dialog box.

Depending on your software application, this button might be called Properties

Properties

PropertiesProperties, Opti

Opti

OptiOptions

ons

onsons, Printer

Printer

PrinterPrinter

Setup

SetupSetup, Printer Properties

Printer Properties

Printer PropertiesPrinter Properties Printer

Printer

PrinterPrinter, , or Preferences

Preferences

PreferencesPreferences.

4.

4.4. Select the appropriate options.

●On the Layout

Layout

LayoutLayout tab, select Portrait

Portrait

PortraitPortrait or Landscape

Landscape

LandscapeLandscape orientation.

●On the Paper/Quality

Paper/Quality

Paper/QualityPaper/Quality tab, select the appropriate paper type from the Media

Media

MediaMedia drop-down list

in the Tray

Tray

Tray Tray Selection

Selection

SelectionSelection area, and then select the appropriate print quality in the Quality

Quality

QualityQuality

Settings

SettingsSettings area.

●Click Advanced

Advanced

AdvancedAdvanced to select the appropriate paper size from the Paper Size

Paper Size

Paper SizePaper Size drop-down list.

5.

5.5. Click OK

OK

OKOK to return to the Properties

Properties

PropertiesProperties dialog box.

6.

6.6. Click OK

OK

OKOK, and then click Print

Print

PrintPrint or OK

OK

OKOK in the Print

Print

PrintPrint dialog box.

NOTE:

NOTE:NOTE: After the printing is finished, remove unused photo paper from the photo tray. Store the

photo paper so it does not start to curl, which could reduce the quality of your printout.

ENWW Print photos 21

Print documents

Print documentsPrint documents

Make sure paper is loaded into the paper tray.

To print a d

To print a dTo print a document

ocument

ocumentocument

1.

1.1. From your software, select Print

Print

PrintPrint.

2.

2.2. Make sure your printer is selected.

3.

3.3. Click the button that opens the Properties

Properties

PropertiesProperties dialog box.

Depending on your software application, this button might be called Properties

Properties

PropertiesProperties, Opti

Opti

OptiOptions

ons

onsons, Printer

Printer

PrinterPrinter

Setup

SetupSetup, Printer Properties

Printer Properties

Printer PropertiesPrinter Properties Printer

Printer

PrinterPrinter, , or Preferences

Preferences

PreferencesPreferences.

4.

4.4. Select the appropriate options.

●On the Layout

Layout

LayoutLayout tab, select Portrait

Portrait

PortraitPortrait or Landsca

Landsca

LandscaLandscape

pe

pepe orientation.

●On the Paper/Quality

Paper/Quality

Paper/QualityPaper/Quality tab, select the appropriate paper type from the Media

Media

MediaMedia drop-down list

in the Tray

Tray

Tray Tray Selection

Selection

SelectionSelection area, and then select the appropriate print quality in the Quality

Quality

QualityQuality

Settings

SettingsSettings area.

●Click Advanced

Advanced

AdvancedAdvanced to select the appropriate paper size from the Paper Size

Paper Size

Paper SizePaper Size drop-down list.

5.

5.5. Click OK

OK

OKOK to close the Properties

Properties

PropertiesProperties dialog box.

6.

6.6. Click Print

Print

PrintPrint or OK

OK

OKOK to begin printing.

To print

To print To print documents

documents

documentsdocuments (OS X)

(OS X)

(OS X) (OS X)

1.

1.1. Load paper in the tray. For more information, see Load media on page 11.

2.

2.2. From the tware, choose .

File

FileFile menu in your sof Print

Print

PrintPrint

3.

3.3. Make sure your printer is selected.

4.

4.4. Specify the page properties.

If you do not see options on the Print dialog, click Show Details

Show Details

Show DetailsShow Details.

NOTE:

NOTE:NOTE: The following options are available for a USB connected printer. Locations for the

options can vary from one application to another.

●Choose the paper size.

NOTE:

NOTE:NOTE: If you change the Pa

Pa

PaPaper Size

per Size

per Sizeper Size ensure that you have loaded the correct paper and

set the paper size on the printer control panel to match.

●Select the orientation.

●Enter the scaling percentage.

5.

5.5. Click Print

Print

PrintPrint.

NOTE:

NOTE:NOTE: If your printed documents are not aligned within the margins of the paper, make sure that

you have selected the correct language and region. On the printer display, select Settings

Settings

SettingsSettings, and then

select Preferences

Preferences

PreferencesPreferences. Select your language, and then region from the options provided. The correct

language and country/region settings ensure that the printer will have the appropriate default paper

size settings.

ENWW Print documents 23

Print on both sides (duplexing)

Print on both sides (duplexing)Print on both sides (duplexing)

To print on both sides o

To print on both sides oTo print on both sides of the page

f the page

f the pagef the page

You can print on both sides of a sheet of paper automatically by using the automatic two-sided

printing mechanism (duplexer).

1.

1.1. From your software, select Print

Print

PrintPrint.

2.

2.2. Make sure your printer is selected.

3.

3.3. Click the button that opens the Properties

Properties

PropertiesProperties dialog box.

Depending on your software application, this button might be called Properties

Properties

PropertiesProperties, Opti

Opti

OptiOptions

ons

onsons, Printer

Printer

PrinterPrinter

Setup

SetupSetup, Printer Properties

Printer Properties

Printer PropertiesPrinter Properties Printer

Printer

PrinterPrinter, , or Preferences

Preferences

PreferencesPreferences.

4.

4.4. Select the appropriate options.

●On the Layout

Layout

LayoutLayout tab, select Portrait

Portrait

PortraitPortrait or Landsca

Landsca

LandscaLandscape

pe

pepe orientation, and select Flip on Long Edg

Flip on Long Edg

Flip on Long EdgFlip on Long Edge

e

ee

or Flip on Short Edge

Flip on Short Edge

Flip on Short EdgeFlip on Short Edge from the Print on Both Sides

Print on Both Sides

Print on Both SidesPrint on Both Sides drop-down list.

●On the Paper/Quality

Paper/Quality

Paper/QualityPaper/Quality tab, select the appropriate paper type from the Media

Media

MediaMedia drop-down list

in the Tray

Tray

Tray Tray Selection

Selection

SelectionSelection area, and then select the appropriate print quality in the Quality

Quality

QualityQuality

Settings

SettingsSettings area.

●Click the Advanced

Advanced

AdvancedAdvanced button, in the Paper/Output

Paper/Output

Paper/OutputPaper/Output area, select the appropriate paper size from

the Paper Size

Paper Size

Paper SizePaper Size drop-down list.

NOTE:

NOTE:NOTE: If you change the Pa

Pa

PaPaper Size

per Size

per Sizeper Size ensure that you have loaded the correct paper and

set the paper size on the printer control panel to match.

5.

5.5. Click OK

OK

OKOK to print.

NOTE:

NOTE:NOTE: After one page of the document has been printed, wait for the printer to reload the

paper automatically to print on the other side. You do not need to take any action.

To print

To printTo print on both sid

on both sid

on both sid on both sides of the p

es of the p

es of the pes of the page (OS X

age (OS X

age (OS Xage (OS X)

)

))

1.

1.1. From the tware, choose .

File

FileFile menu in your sof Print

Print

PrintPrint

2.

2.2. In the Print dialog, choose Layout

Layout

LayoutLayout from the pop-up menu.

3.

3.3. Choose the type of binding you want for your two-sided pages, and then click Print

Print

PrintPrint.

24 Chapter 3 Print ENWW

Print with AirPrint

Print with AirPrintPrint with AirPrint

Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to

print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third

generation or later) in the following mobile applications:

●Mail

●Photos

●Safari

●Supported third-party applications, for example Evernote

To use AirPrint, ensure the following:

●The printer and the Apple device must be connected to the same network as your AirPrint

enabled device. For more information about using AirPrint and about which HP products are

compatible with AirPrint, go to www.hp.com/go/mobileprinting.

●Load paper that matches the paper settings of the printer.

ENWW Print with AirPrint 25

Print using the maximum dpi

Print using the maximum dpiPrint using the maximum dpi

Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of

disk space.

To print

To printTo print in maxi

in maxi

in maxi in maximum dpi

mum dpi

mum dpi mum dpi mode

mode

modemode

1.

1.1. From your software, select Print

Print

PrintPrint.

2.

2.2. Make sure your printer is selected.

3.

3.3. Click the button that opens the Properties

Properties

PropertiesProperties dialog box.

Depending on your software application, this button might be called Properties

Properties

PropertiesProperties, Opti

Opti

OptiOptions

ons

onsons, Printer

Printer

PrinterPrinter

Setup

SetupSetup, Printer Properties

Printer Properties

Printer PropertiesPrinter Properties Printer

Printer

PrinterPrinter, , or Preferences

Preferences

PreferencesPreferences.

4.

4.4. Click the Paper/Quality

Paper/Quality

Paper/QualityPaper/Quality tab.

5.

5.5. From the Media

Media

MediaMedia drop-down list, select the appropriate paper type and print quality.

6.

6.6. Click the Advanc

Advanc

AdvancAdvanced

ed

eded button.

7.

7.7. In the Printer Features

Printer Features

Printer FeaturesPrinter Features area, select Yes

Yes

YesYes from the Print in Ma

Print in Ma

Print in MaPrint in Max DPI

x DPI

x DPIx DPI drop-down list.

8.

8.8. Select the appropriate paper size from the Paper Size

Paper Size

Paper SizePaper Size drop-down list.

9.

9.9. Click OK

OK

OKOK to close the advanced options.

10.

10.10. Confirm Orientation

Orientation

OrientationOrientation on the Layo

Layo

LayoLayout

ut

utut tab, and then click OK

OK

OKOK to print.

To print us

To print usTo print using maximum d

ing maximum d

ing maximum ding maximum dpi (OS X)

pi (OS X)

pi (OS X)pi (OS X)

1.

1.1. From the tware, choose .

File

FileFile menu in your sof Print

Print

PrintPrint

2.

2.2. Make sure your printer is selected.

3.

3.3. Set the print options.

If you do not see options on the Print dialog, click Show Details

Show Details

Show DetailsShow Details.

NOTE:

NOTE:NOTE: The following options are available for a USB connected printer. Locations for the

options can vary from one application to another.

a.

a.a. Choose the appropriate paper size in the Paper Size

Paper Size

Paper SizePaper Size pop-up menu.

NOTE:

NOTE:NOTE: If you change the Pa

Pa

PaPaper Size

per Size

per Sizeper Size ensure that you have loaded the correct paper and

set the paper size on the printer control panel to match.

b.

b.b. From the pop-up menu, choose Paper Type/Quality

Paper Type/Quality

Paper Type/QualityPaper Type/Quality, and then choose the following

settings:

●Paper Type

Paper Type

Paper TypePaper Type: The appropriate paper type

●Qualit

Qualit

QualitQuality

y

yy: Maximum dpi

Maximum dpi

Maximum dpiMaximum dpi

4.

4.4. Select any other print settings that you want, and then click Print

Print

PrintPrint.

26 Chapter 3 Print ENWW

Tips for print success

Tips for print successTips for print success

Use the following tips to print successfully.

Tips for p

Tips for pTips for printing fro

rinting fro

rinting frorinting from a compute

m a compute

m a computem a computer

r

rr

For more information on printing documents, photos, or envelopes from a computer, use the following

links to operating-system specific instructions.

●Learn how to print photos saved on your computer. Click here to go online for more information.

●Learn how to print envelopes from your computer. Click here to go online for more information.

Tips for in

Tips for inTips for ink and paper

k and paper

k and paperk and paper

●Use original HP cartridges. Original HP cartridges are designed for and tested with HP printers

to help you produce great results, time after time.

●Make sure the cartridges have sufficient ink. To view the estimated ink levels, touch (Ink

Ink

InkInk)

from the Home screen.

To learn more tips about working with cartridges, see Tips for working with cartridges

on page 55 for more information.

●Load a stack of paper, not just one page. Use clean and flat paper of the same size. Make sure

only one type of paper is loaded at a time.

●Adjust the paper-width guides in the paper tray to fit snugly against all paper. Make sure the

paper-width guides do not bend the paper in the paper tray.

●Set the print quality and paper size settings according to the type and size of paper loaded in the

paper tray.

Printer settings tips

Printer settings tipsPrinter settings tips

●On the Paper/Quality

Paper/Quality

Paper/QualityPaper/Quality tab, select the appropriate paper type from the Media

Media

MediaMedia drop-down list in the

Tray Selection

Tray SelectionTray Selection area, and then select the appropriate print quality in the Qu

Qu

QuQuality Settings

ality Settings

ality Settingsality Settings area.

●Select the appropriate paper size from the Paper Size

Paper Size

Paper SizePaper Size drop-down list in the Advanced Options

Advanced Options

Advanced OptionsAdvanced Options

dialog box. Access the Advanced Optio

Advanced Optio

Advanced OptioAdvanced Options

ns

nsns dialog box by clicking the Advanced

Advanced

AdvancedAdvanced button on the

Layout

LayoutLayout or Paper/Quality

Paper/Quality

Paper/QualityPaper/Quality tab.

●To change default print settings, click Print & Scan

Print & Scan

Print & ScanPrint & Scan, and then click Set Pref

Set Pref

Set PrefSet Preferences

erences

erenceserences in the printer

software.

Depending on your operating system, do one of the following to open the printer software:

ENWW Tips for print success 27

◦Windows 8.1

Windows 8.1

Windows 8.1Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select

the printer name.

◦Windows 8

Windows 8

Windows 8Windows 8: On the Start

Start

StartStart screen, right-click an empty area on the screen, click All Apps

All Apps

All AppsAll Apps on

the app bar, and then click the icon with the printer's name.

◦Windows 7

Windows 7

Windows 7Windows 7, Windows Vista

Windows Vista

Windows VistaWindows Vista, and Windows XP

Windows XP

Windows XPWindows XP: From the computer desktop, click Start

Start

StartStart,

select , click

All Programs

All ProgramsAll Programs HP

HP

HPHP, click HP ENVY 5640 series

HP ENVY 5640 series

HP ENVY 5640 seriesHP ENVY 5640 series, and then click HP ENVY 5640

HP ENVY 5640

HP ENVY 5640HP ENVY 5640

series

seriesseries.

●If you want to print a black and white document using black ink only, click the Advanced

Advanced

AdvancedAdvanced button.

From the Print in Grayscale

Print in Grayscale

Print in GrayscalePrint in Grayscale drop-down menu, select Black Ink

Black Ink

Black Ink Black Ink Only

Only

OnlyOnly, then click the OK

OK

OKOK button.

Printer settings tips

Printer settings tipsPrinter settings tips

●On the Print dialog, use the Paper Size

Paper Size

Paper SizePaper Size pop-up menu to select the size of paper loaded in the

printer.

●On the Print dialog, choose the Pa

Pa

PaPaper Ty

per Ty

per Typer Type/Quality

pe/Quality

pe/Qualitype/Quality pop-up menu and select the appropriate

paper type and quality.

●To print a black and white document using only black ink, choose the Paper Type/Qua

Paper Type/Qua

Paper Type/QuaPaper Type/Quality

lity

litylity from

the pop-up menu and choose Gray

Gray

GrayGrayscale

scale

scalescale from the Color pop-up menu.

Notes

NotesNotes

●Original HP ink cartridges are designed and tested with HP printers and papers to help you

easily produce great results, time after time.

NOTE:

NOTE:NOTE: HP cannot guarantee the quality or re on-HP suppliliability of n es. Product service or

repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased original HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

●Ink level warnings and indicators provide estimates for planning purposes only.

NOTE:

NOTE:NOTE: When you receive a low-ink warning message, consider having a replacement cartridge

available to avoid possible printing delays. You do not need to replace the cartridges until print

quality becomes unacceptable.

●Software settings selected in the print driver only apply to printing, they do not apply to copying

or scanning.

●You can print your document on both sides of the paper.

28 Chapter 3 Print ENWW

What are Web Services?

What are Web Services?What are Web Services?

ePrint

ePrintePrint

●ePrint

ePrint

ePrintePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer

anytime, from any location. It's as simple as sending an email to the email address assigned to

your printer when you enable Web Services on the printer. No special drivers or software are

needed. If you can send an email, you can print from anywhere, using ePrint

ePrint

ePrintePrint.

Once you have signed up for an account on HP Connected ( www.hpconnected.com), you can

sign in to view your ePrint

ePrint

ePrintePrint job status, manage your ePrint

ePrint

ePrintePrint printer queue, control who can use

your printer's ePrint

ePrint

ePrintePrint email address to print, and get help for ePrint

ePrint

ePrintePrint.

HP Printables

HP PrintablesHP Printables

●HP Printables allow you to easily locate and print preformatted web content, directly from your

printer. You can also scan and store your documents digitally on the Web.

HP Printables provide a wide range of content, from store coupons to family activities, news,

travel, sports, cooking, photos, and many more. You can even view and print your online images

from popular photo sites.

Certain HP Printables also allow you to schedule the delivery of app content to your printer.

Preformatted content designed specifically for your printer means no cut-off text and pictures

and no extra pages with only one line of text. On some printers, you can also choose paper and

print quality settings on the print preview screen.

30 Chapter 4 Use Web Services ENWW

Set up Web Services

Set up Web ServicesSet up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using wireless

connection.

To set up Web Services, use one of the following methods.

To set up Web Services using

To set up Web Services usingTo set up Web Services using the printer control panel

the printer control panel

the printer control panel the printer control panel

1.

1.1. From the printer control panel display, touch Setup

Setup

SetupSetup.

2.

2.2. Touch Web Services Setup

Web Services Setup

Web Services SetupWeb Services Setup.

3.

3.3. Touch Accept

Accept

AcceptAccept to accept the Web Services terms of use and enable Web Services.

4.

4.4. In the A

A

AAuto Upda

uto Upda

uto Updauto Update

te

tete screen, touch Yes

Yes

YesYes to allow the printer to automatically check for and install

product updates.

NOTE:

NOTE:NOTE: If a printer update is available, the printer will download and install the update, and then

restart. You will have to repeat the instructions from step 1 to set up ePrint

ePrint

ePrintePrint.

NOTE:

NOTE:NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-

screen instructions to set up a proxy server. If you do not have the proxy details, contact your

network administrator or the person who set up the network.

5.

5.5. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to finish the setup.

To set up Web Services usi

To set up Web Services usiTo set up Web Services using

ng

ngng the embedded web server

the embedded web server

the embedded web server the embedded web server

1.

1.1. Open the EWS. For more information, see Open the embedded Web server on page 64.

2.

2.2. Click the Web

Web

Web Web Services

Services

ServicesServices tab.

3.

3.3. In the Web Services Set

Web Services Set

Web Services SetWeb Services Settings

tings

tingstings section, click Setup

Setup

SetupSetup, click Continue

Continue

ContinueContinue, and follow the on-screen

instructions to accept the terms of use.

4.

4.4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE:

NOTE:NOTE: If a printer update is available, the printer downloads and installs the update, and then

restarts. Repeat the instructions from step 1 to set up ePrint

ePrint

ePrintePrint.

NOTE:

NOTE:NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-

screen instructions to set up a proxy server. If you do not have the proxy details, contact your

network administrator or the person who set up the network.

5.

5.5. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to finish the setup.

To set up Web Services using the

To set up Web Services using the To set up Web Services using the HP printer software

HP printer software

HP printer softwareHP printer software (Windows)

(Windows)

(Windows) (Windows)

1.

1.1. Open the HP printer software. For more information, see Open the HP printer software

(Windows) on page 16.

2.

2.2. In the window that appears, double-click Print & Scan

Print & Scan

Print & ScanPrint & Scan and then select Connect Printer to the

Connect Printer to the

Connect Printer to theConnect Printer to the

Web

WebWeb under Print. The printer's home page (embedded web server) opens.

3.

3.3. Click the Web

Web

Web Web Services

Services

ServicesServices tab.

ENWW Set up Web Services 31

4.

4.4. In the Web Services Set

Web Services Set

Web Services SetWeb Services Settings

tings

tingstings section, click Setup

Setup

SetupSetup, click Continue

Continue

ContinueContinue, and follow the on-screen

instructions to accept the terms of use.

5.

5.5. If prompted, choose to allow the printer to check for and install printer updates.

NOTE:

NOTE:NOTE: If a printer update is available, the printer will download and install the update, and then

restart. You will have to repeat the instructions from step 1 to set up ePrint

ePrint

ePrintePrint.

NOTE:

NOTE:NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-

screen instructions to set up a proxy server. If you do not have the details, contact your network

administrator or the person who set up the network.

6.

6.6. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to finish the setup.

32 Chapter 4 Use Web Services ENWW

Print with HP ePrint

Print with HP ePrintPrint with HP ePrint

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer

anywhere you can send an email. Just send your documents and photos to the email address

assigned to your printer when you enable Web Services. No additional drivers or software are

needed.

●Your printer needs to have a wireless network connection to the Internet. You will not be able to

use HP ePrint via a USB connection to a computer.

●Attachments might print differently from the way they appear in the software program that

created them, depending on the original fonts and layout options used.

●Free product updates are provided with HP ePrint. Some updates might be required to enable

certain functionality.

Once you have signed up for an account on HP Connected ( www.hpconnected.com), you can sign in

to view your ePrint job status, manage your ePrint printer queue, control who can use your printer’s

ePrint email address to print, and get help for ePrint.

Before you can use ePrint, make sure that:

●The printer is connected to an active network providing Internet access.

●Web Services is turned on. If not, you will be prompted to turn it on.

To ePrint

To ePrint To ePrint a document fr

a document fr

a document fra document from anywhere

om anywhere

om anywhereom anywhere

1.

1.1. Enable Web Services.

a.

a.a. From the Home screen, touch the (ePrint

ePrint

ePrintePrint) icon.

b.

b.b. Accept the Terms of Use, and then follow the onscreen instructions to enable Web

Services.

c.

c.c. Print the ePrint information page, and then follow the instructions on the page to sign up for

an ePrint account.

2.

2.2. Find your ePrint email address.

a.

a.a. Touch the ePrint

ePrint

ePrintePrint icon on the Home screen. You will see the Web Services Settings

Web Services Settings

Web Services SettingsWeb Services Settings menu

on the printer display.

b.

b.b. The printer’s email address appears in the Web Services Settings

Web Services Settings

Web Services SettingsWeb Services Settings menu.

3.

3.3. Email your document to the printer for printing.

a.

a.a. Create a new email and attach the document to print.

b.

b.b. Send the email to the printer email address.

The printer prints the attached document.

NOTE:

NOTE:NOTE: The ePrint

ePrint

ePrintePrint server does not accept email print jobs if there are multiple email addresses

included in the "To" or "Cc" fields. Only enter the HP ePrint email address in the "To" field. Do

not enter any additional email addresses in the other fields.

ENWW Print with HP ePrint 33

NOTE:

NOTE:NOTE: The email will be print ed. As with any emaied once it is receiv l, there is no guarantee when

or whether it will be received. You can check the print status on HP Connected

(www.hpconnected.com).

NOTE:

NOTE:NOTE: Documents printed with ePrint

ePrint

ePrintePrint may appear different from the original. Style, formatting, and

text flow may differ from the original document. For documents that need to be printed with a higher

quality (such as legal documents), we recommend that you print from the software application on your

computer, where you will have more control over what your printout looks like.

Click here to go online for more information.

34 Chapter 4 Use Web Services ENWW

Use HP Printables

Use HP PrintablesUse HP Printables

Print pages from the web, without using a computer, by setting up HP Printables, a free service from

HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the

apps available in your country/region.

Go to the HP Connected website for more information and specific terms and conditions:

www.hpconnected.com.

ENWW Use HP Printables 35

Use the HP Connected website

Use the HP Connected websiteUse the HP Connected website

Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the

email addresses that are allowed to send email to your printer. You can also get product updates,

more apps, and other free services.

Go to the HP Connected website for more information and specific terms and conditions:

www.hpconnected.com.

36 Chapter 4 Use Web Services ENWW

Remove Web Services

Remove Web ServicesRemove Web Services

To remove Web Services

To remove Web ServicesTo remove Web Services

1.

1.1. From the printer control panel display, touch (ePrint

ePrint

ePrintePrint), and then touch (Web Services

Web Services

Web ServicesWeb Services

Settings

SettingsSettings).

2.

2.2. Touch Remov

Remov

RemovRemove Web Servi

e Web Servi

e Web Servie Web Services

ces

cesces.

ENWW Remove Web Services 37

Tips for using Web Services

Tips for using Web ServicesTips for using Web Services

Use the following tips to print apps and use HP ePrint.

Tips for printing apps an

Tips for printing apps anTips for printing apps and using HP ePrint

d using HP ePrint

d using HP ePrintd using HP ePrint

●Learn how to share your photos online and order prints. Click here to go online for more

information.

●Learn about apps for printing recipes, coupons, and other content from the web, simply and

easily. Click here to go online for more information.

38 Chapter 4 Use Web Services ENWW

Copy documents

Copy documentsCopy documents

The Copy

Copy

CopyCopy menu on the printer display allows you to easily select number of copies and color or black

and white for copying on plain paper. You can also easily access advanced settings, such as

changing the paper type and size, adjusting the darkness of the copy, and resizing the copy.

Make a 1-s

Make a 1-sMake a 1-sided copy

ided copy

ided copyided copy

1.

1.1. Load the original print side down on the right front corner of the scanner glass.

2.

2.2. Specify number of copies and settings.

●From the Home screen, touch Copy

Copy

CopyCopy. Flick to the desired number of copies.

●If the value for the 2–Sided

2–Sided

2–Sided2–Sided option is 1:2

1:2

1:21:2, touch to select 1:1

1:1

1:11:1.

●Touch (Settings

Settings

SettingsSettings) to specify paper size, paper type, quality, or other settings.

●Touch (Back

Back

BackBack) to return to the Copy screen.

3.

3.3. Touch Black

Black

BlackBlack or Co

Co

CoColor

lor

lorlor to start the copy job.

Make a 2-s

Make a 2-sMake a 2-sided copy

ided copy

ided copyided copy

1.

1.1. Load the original print side down on the right front corner of the scanner glass.

2.

2.2. Specify number of copies and settings.

●From the Home screen, touch Copy

Copy

CopyCopy. Flick to the desired number of copies.

●If the value for the 2–Sided

2–Sided

2–Sided2–Sided option is 1:1

1:1

1:11:1, touch to select 1:2

1:2

1:21:2.

●Touch (Settings

Settings

SettingsSettings), scroll through the options, and then touch Resize

Resize

ResizeResize to make sure Actual

Actual

ActualActual

is selected.

NOTE:

NOTE:NOTE: The 2-sided function does not work if the Fit to

Fit to

Fit toFit to Page

Page

Page Page option is selected.

●From the Settings

Settings

SettingsSettings screen, specify paper size, paper type, quality, or other settings.

●Touch (Back

Back

BackBack) to return to the Copy screen.

3.

3.3. Touch Black

Black

BlackBlack or Co

Co

CoColor

lor

lorlor to start the copy job.

4.

4.4. When prompted, load the second original and touch OK

OK

OKOK.

40 Chapter 5 Copy and scan ENWW

Scan

ScanScan

You can scan documents, photos, and other paper types, and send them to a variety of destinations,

such as a computer or an email recipient.

When scanning documents with the HP printer software, you can scan to a format that can be

searched and edited.

NOTE:

NOTE:NOTE: Some scan functions are only available after you have installed the HP printer software.

●Scan to a computer

●Scan to a memory device

●Scan to Email

●Scan using Webscan

Scan to a computer

Scan to a computerScan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer

software. The printer and computer must be connected and turned on.

In addition, on Windows computers, the printer software must be running prior to scanning.

To enable

To enableTo enable the scan

the scan

the scan the scan to a co

to a co

to a coto a computer fe

mputer fe

mputer femputer feature (W

ature (W

ature (Wature (Windows)

indows)

indows)indows)

The scan to a computer feature is enabled by default from the factory. Follow these instructions if the

feature has been disabled, and you wish to enable it again.

1.

1.1. Open the HP printer software.

2.

2.2. Go to the Scan

Scan

ScanScan section.

3.

3.3. Select Manage Sc

Manage Sc

Manage ScManage Scan to C

an to C

an to Can to Computer

omputer

omputeromputer.

4.

4.4. Click Enable

Enable

EnableEnable.

To enable

To enable To enable the scan

the scan

the scan the scan to a com

to a com

to a comto a computer feat

puter feat

puter featputer feature (OS

ure (OS

ure (OS ure (OS X)

X)

X)X)

The scan to a computer feature is enabled by default from the factory. Follow these instructions if the

feature has been disabled, and you wish to enable it again.

1.

1.1. Open HP Utility.

2.

2.2. Under Scan Setting

Scan Setting

Scan SettingScan Settings

s

ss, click Scan to Computer

Scan to Computer

Scan to ComputerScan to Computer.

3.

3.3. Ensure that Enable

Enable

Enable Enable Scan to

Scan to

Scan to Scan to Computer

Computer

ComputerComputer is selected.

To scan an original fro

To scan an original froTo scan an original from the printer control panel

m the printer control panel

m the printer control panelm the printer control panel

1.

1.1. Load the original print side down on the right front corner of the scanner glass.

2.

2.2. Touch Scan

Scan

ScanScan, and then select .

Computer

ComputerComputer

3.

3.3. Touch a computer that you want to scan to.

ENWW Scan 41

4.

4.4. Choose the type of scan shortcut you want.

5.

5.5. Touch Start Scan

Start Scan

Start ScanStart Scan.

To scan an original

To scan an originalTo scan an original from HP p

from HP p

from HP p from HP printer software (Windows)

rinter software (Windows)

rinter software (Windows)rinter software (Windows)

1.

1.1. Load the original print side down on the right front corner of the scanner glass.

2.

2.2. Click the Print

Print

Print Print & Scan

& Scan

& Scan& Scan tab.

3.

3.3. In the Scan

Scan

ScanScan area, click .

Scan a D

Scan a DScan a Document o

ocument o

ocument oocument or Photo

r Photo

r Photor Photo

4.

4.4. Select the type of scan that you want from the shortcut menu and then click Scan

Scan

ScanScan.

NOTE:

NOTE:NOTE: If Show Scan Preview

Show Scan Preview

Show Scan PreviewShow Scan Preview is selected, you can make adjustments to the scanned image in

the preview screen.

5.

5.5. Select Save

Save

SaveSave if you want to keep the application open for another scan, or select Done

Done

DoneDone to exit the

application.

6.

6.6. Click Scan

Scan

ScanScan.

After the scan is saved, Windows Explorer opens the directory with the saved scan.

To scan an original

To scan an originalTo scan an original from HP

from HP

from HP from HP printer software (OS X)

printer software (OS X)

printer software (OS X) printer software (OS X)

1.

1.1. Open HP Scan.

HP Scan is located in the Applications

Applications

ApplicationsApplications/Hewlett-Packard

Hewlett-Packard

Hewlett-PackardHewlett-Packard folder at the top level of the hard disk.

2.

2.2. Choose the type of scan profile you want and follow the on-screen instructions.

Scan to a memory device

Scan to a memory deviceScan to a memory device

You can scan directly to a memory card or USB flash drive from the printer control panel without

using a computer or the HP printer software provided with the printer.

To scan an original

To scan an originalTo scan an original to a memory

to a memory

to a memory to a memory device from the printer co

device from the printer co

device from the printer codevice from the printer control

ntrol

ntrolntrol panel

panel

panel panel

1.

1.1. Load the original print side down on the right front corner of the scanner glass.

2.

2.2. Insert a memory device.

3.

3.3. Touch Scan

Scan

ScanScan, and then select .

Memory Device

Memory DeviceMemory Device

4.

4.4. Make changes to scan options, if needed.

5.

5.5. Touch Start Scan

Start Scan

Start ScanStart Scan.

42 Chapter 5 Copy and scan ENWW

Scan to Email

Scan to EmailScan to Email

The Scan-to-Email App is an application that allows you to quickly scan and email photos or

documents to the specified recipients directly from your HP e-All-in-One printer. You can set up your

email addresses, log in to your accounts with the given PIN codes, and then scan and email your

documents.

This section contains the following topics:

●Set up Scan to Email

●Use Scan to Email

●Change account settings

Set up Scan to Email

Set up Scan to EmailSet up Scan to Email

To set up

To set upTo set up Scan to Emai

Scan to Emai

Scan to Emai Scan to Email

l

ll

1.

1.1. Touch Scan

Scan

ScanScan, and then touch Email

Email

EmailEmail.

2.

2.2. On the Welcome

Welcome

WelcomeWelcome screen, touch Continue

Continue

ContinueContinue.

3.

3.3. Touch in the Email:

Email:

Email:Email: box to enter your email address, and then touch Done

Done

DoneDone.

4.

4.4. Touch Continue

Continue

ContinueContinue.

5.

5.5. A PIN will be sent to the email address you entered. Touch Continue

Continue

ContinueContinue.

6.

6.6. Touch the PIN

PINPIN to enter your PIN and then touch Do

Do

DoDone

ne

nene.

7.

7.7. Touch Store Email

Store Email

Store EmailStore Email or Auto-login

Auto-login

Auto-loginAuto-login, depending upon how you want the printer to store your login

information.

8.

8.8. Select your scan type by touching Photo

Photo

PhotoPhoto or Do

Do

DoDocument

cument

cumentcument.

9.

9.9. For photos, select the can settings, and touch Contin

Contin

ContinContinue

ue

ueue.

For documents, continue with the next step.

10.

10.10. Veriify the email information, and touch Continue

Continue

ContinueContinue.

11.

11.11. Touch Scan to Email

Scan to Email

Scan to EmailScan to Email.

12.

12.12. Touch OK

OK

OKOK when the scan completes, and then touch Yes

Yes

YesYes to send another email, or No

No

NoNo to finish.

Use Scan to Email

Use Scan to EmailUse Scan to Email

To use Sc

To use ScTo use Scan to Email

an to Email

an to Emailan to Email

1.

1.1. Load the original print side down on the right front corner of the scanner glass.

2.

2.2. Touch Scan

Scan

ScanScan, and then touch Email

Email

EmailEmail.

3.

3.3. On the control panel display, select the account that you want to use, and touch Continue

Continue

ContinueContinue.

NOTE:

NOTE:NOTE: Select My account

My account

My account My account is not listed

is not listed

is not listedis not listed if you do not have an account. You will be prompted to

enter your email address and receive a PIN.

4.

4.4. If prompted, enter the PIN.

ENWW Scan 43

5.

5.5. Select your scan type by touching Photo

Photo

PhotoPhoto or Do

Do

DoDocument

cument

cumentcument.

6.

6.6. For photos, select the can settings, and touch Continue

Continue

ContinueContinue.

For documents, continue with the next step.

7.

7.7. To add or remove recipients, touch Modify

Modify

Modify Modify Recipient(s)

Recipient(s)

Recipient(s)Recipient(s), and when finished touch Done

Done

DoneDone.

8.

8.8. Verify the email information and touch Continue

Continue

ContinueContinue.

9.

9.9. Touch Scan to Email

Scan to Email

Scan to EmailScan to Email.

10.

10.10. Touch OK

OK

OKOK when the scan completes, and then touch Yes

Yes

YesYes to send another email, or No

No

NoNo to finish.

Change account settings

Change account settingsChange account settings

To change account se

To change account seTo change account settings

ttings

ttingsttings

1.

1.1. Touch Scan

Scan

ScanScan, and then touch Email

Email

EmailEmail.

2.

2.2. On the control panel display, select the account that you want to change, and touch Modi

Modi

ModiModify

fy

fyfy.

3.

3.3. Select which setting you want to modify, and follow the onscreen prompts.

●Auto-login

●Store Email

●Remove from list

●Change PIN

●Delete Account

Scan using Webscan

Scan using WebscanScan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from

your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

NOTE:

NOTE:NOTE: By default, Webscan is off. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it off.

For more information, contact your network administrator or the person who set up your network.

To enable Webscan

To enable WebscanTo enable Webscan

1.

1.1. Open the embedded web server. For more information, see Open the embedded Web server

on page 64.

2.

2.2. Click the Settings

Settings

SettingsSettings tab.

3.

3.3. In the Security

Security

SecuritySecurity section, click Administrator Settings

Administrator Settings

Administrator SettingsAdministrator Settings.

4.

4.4. Select Webscan

Webscan

WebscanWebscan to enable Webscan.

5.

5.5. Click Apply

Apply

ApplyApply and then click OK

OK

OKOK.

44 Chapter 5 Copy and scan ENWW

To scan using Websca

To scan using WebscaTo scan using Webscan

n

nn

Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan

from the HP printer software.

1.

1.1. Load the original print side down on the right front corner of the scanner glass.

2.

2.2. Open the embedded web server. For more information, see Open the embedded Web server

on page 64.

3.

3.3. Click the Scan

Scan

ScanScan tab.

4.

4.4. Click Webscan

Webscan

WebscanWebscan in the left pane, change any settings, and then click Star

Star

StarStart Scan

t Scan

t Scant Scan.

ENWW Scan 45

Tips for copy and scan success

Tips for copy and scan successTips for copy and scan success

Use the following tips to copy and scan successfully:

●Learn how to scan to email from the printer display. Click here to go online for more information.

●Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the

glass as part of the image.

●Load your original, print side down, on the right front corner of the glass.

●To make a large copy of a small original, scan the original into the computer, resize the image in

the scanning software, and then print a copy of the enlarged image.

●If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan

from the printer software.

●To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the

software.

●If you want to scan a document with several pages into one file instead of multiple files, start the

scan with the printer software instead of selecting Scan

Scan

ScanScan from the printer display.

46 Chapter 5 Copy and scan ENWW

6

66 Work with cartridges

Work with cartridges

Work with cartridgesWork with cartridges

●Check the estimated ink levels

●Replace the cartridges

●Order ink supplies

●Use single-cartridge mode

●Cartridge warranty information

●Anonymous usage information storage

●Tips for working with cartridges

ENWW 47

Check the estimated ink levels

Check the estimated ink levelsCheck the estimated ink levels

To check the estimated ink

To check the estimated ink To check the estimated ink levels

levels

levelslevels from the printer

from the printer

from the printer from the printer control pane

control pane

control panecontrol panel

l

ll

▲From the Home screen, touch the (Ink

Ink

InkInk icon) to display the estimated ink levels.

To check t

To check tTo check the ink lev

he ink lev

he ink levhe ink levels from the

els from the

els from the els from the printer soft

printer soft

printer softprinter software (Windo

ware (Windo

ware (Windoware (Windows)

ws)

ws)ws)

1.

1.1. Open the HP printer software.

2.

2.2. In the printer software, click Estimated Ink Levels

Estimated Ink Levels

Estimated Ink LevelsEstimated Ink Levels.

To check

To check To check the ink leve

the ink leve

the ink levethe ink levels from HP

ls from HP

ls from HPls from HP Utility

Utility

Utility Utility

1.

1.1. Open HP Utility.

HP Utility is located in the Hewle

Hewle

HewleHewlett-Pack

tt-Pack

tt-Packtt-Packard

ard

ardard folder in the Applications

Applications

ApplicationsApplications folder at the top level of the

hard disk.

2.

2.2. Select the HP ENVY 5640 series from the list of devices at the left of the window.

3.

3.3. Click Supplies Status

Supplies Status

Supplies StatusSupplies Status.

The estimated ink levels appear.

4.

4.4. Click All Settings

All Settings

All SettingsAll Settings to return to the Information and Support

Information and Support

Information and SupportInformation and Support pane.

NOTE:

NOTE:NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used

in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE:

NOTE:NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you

receive a low-ink warning message, consider having a replacement cartridge available to avoid

possible printing delays. You do not have to replace the cartridges until the print quality is

unacceptable.

NOTE:

NOTE:NOTE: Ink from the cartridges is used in the printing process in a number of different ways,

including in the initialization process, which prepares the product and cartridges for printing, and in

printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some

residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/

inkusage.

48 Chapter 6 Work with cartridges ENWW

Replace the cartridges

Replace the cartridgesReplace the cartridges

To replace t

To replace tTo replace the cartridge

he cartridge

he cartridgehe cartridges

s

ss

1.

1.1. Check that power is on.

2.

2.2. Remove the old cartridge.

a.

a.a. Open the access door.

b.

b.b. Remove the cartridge from the slot.

3.

3.3. Insert a new cartridge.

a.

a.a. Remove the cartridge from packaging.

b.

b.b. Remove plastic tape using the pull tab.

ENWW Replace the cartridges 49

c.

c.c. Slide the new cartridge in the slot until it clicks.

4.

4.4. Close the cartridge access door.

NOTE:

NOTE:NOTE: The HP printer software prompts you to align the ink cartridges when you print a

document after installing a new ink cartridge.

50 Chapter 6 Work with cartridges ENWW

Order ink supplies

Order ink suppliesOrder ink supplies

Before ordering cartridges, locate the correct cartridge number.

Locate the cartridge n

Locate the cartridge nLocate the cartridge numbe

umbe

umbeumber on the printer

r on the printer

r on the printerr on the printer

▲The cartridge number is located inside the cartridge access door.

Locate the cartridge numbe

Locate the cartridge numbeLocate the cartridge number in the printer softwa

r in the printer softwa

r in the printer softwar in the printer software

re

rere

1.

1.1. Depending on your operating system, do one of the following to open the printer software:

●Windows 8.1

Windows 8.1

Windows 8.1Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select

the printer name.

●Windows 8

Windows 8

Windows 8Windows 8: Right-click an empty area on the Start screen, click All Apps

All Apps

All AppsAll Apps on the app bar,

and then select the printer name.

●Windows 7

Windows 7

Windows 7Windows 7, Windows Vista

Windows Vista

Windows VistaWindows Vista, and Windows XP

Windows XP

Windows XPWindows XP: From the computer desktop, click Start

Start

StartStart,

select , click

All Programs

All ProgramsAll Programs HP

HP

HPHP, click the folder for the printer, and then select the icon with

the printer's name.

2.

2.2. In the printer software, click Shop

Shop

ShopShop, and then click Shop For Supplies Online

Shop For Supplies Online

Shop For Supplies OnlineShop For Supplies Online.

The correct cartridge number appears when you use this link.

To find the print cartridge reorder n

To find the print cartridge reorder nTo find the print cartridge reorder numbers

umbers

umbersumbers

1.

1.1. Open HP Utility.

NOTE:

NOTE:NOTE: HP Utility is located in the Hewl

Hewl

HewlHewlett-Packa

ett-Packa

ett-Packaett-Packard

rd

rdrd folder in the Applications

Applications

ApplicationsApplications folder at the top

level of the hard disk.

2.

2.2. Click Supplies Info

Supplies Info

Supplies InfoSupplies Info.

The print cartridge ordering numbers appear.

3.

3.3. Click All Settings

All Settings

All SettingsAll Settings to return to the Information and Support

Information and Support

Information and SupportInformation and Support pane.

To order original HP supplies for the HP ENVY 5640 series, go to www.hp.com/buy/supplies. If

prompted, choose your country/region, and then follow the prompts to find the right cartridges for your

printer.

NOTE:

NOTE:NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in

your country/region, you may still view supplies information and print a list for reference when

shopping at a local HP reseller.

ENWW Order ink supplies 51

Use single-cartridge mode

Use single-cartridge modeUse single-cartridge mode

Use the single-cartridge mode to operate the HP ENVY 5640 series with only one ink cartridge. The

single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage.

During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the

computer.

NOTE:

NOTE:NOTE: When the HP ENVY 5640 series operates in single-cartridge mode, a message is displayed

on the printer display. If the message is displayed and two ink cartridges are installed in the printer,

verify that the protective piece of plastic tape has been removed from each ink cartridge. When

plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is

installed.

Exit single-cartridge mode

Exit single-cartridge modeExit single-cartridge mode

●Install two ink cartridges in the HP ENVY 5640 series to exit single-cartridge mode.

52 Chapter 6 Work with cartridges ENWW

Cartridge warranty information

Cartridge warranty informationCartridge warranty information

The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing

device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured,

refurbished, misused, or tampered with.

During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end

of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found

on the cartridge as indicated:

For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that

came with the product.

ENWW Cartridge warranty information 53

Anonymous usage information storage

Anonymous usage information storageAnonymous usage information storage

The HP cartridges used with this printer contain a memory chip that assists in the operation of the

printer. In addition, this memory chip stores a limited set of anonymous information about the usage

of the printer, which might include the following: the number of pages printed using the cartridge, the

page coverage, frequency of printing, and the printing modes used.

This information helps HP design future printers to meet our customers' printing needs. The data

collected from the cartridge memo mation that can be used to identify ary chip does not contain infor

customer or user of the cartridge or their printer.

HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling

program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read

and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge

might have access to this data, as well.

Any third party possessing the cartridge might have access to the anonymous information on the

memory chip. If you prefer to not allow access to this information, you can render the chip inoperable.

However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can make this information

inaccessible by turning off the memory chip's ability to collect the printer's usage information.

To disable

To disableTo disable the usage i

the usage i

the usage i the usage information fun

nformation fun

nformation funnformation function

ction

ctionction

1.

1.1. From the printer control panel, touch Setup

Setup

SetupSetup.

2.

2.2. Touch Preferences

Preferences

PreferencesPreferences.

3.

3.3. Flick to the end of the option list and switch off the Automatically Send An

Automatically Send An

Automatically Send AnAutomatically Send Anonymous Data

onymous Data

onymous Dataonymous Data and

Store Anonymous Usage Informati

Store Anonymous Usage InformatiStore Anonymous Usage Information

on

onon options.

NOTE:

NOTE:NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's

ability to collect the printer's usage information.

54 Chapter 6 Work with cartridges ENWW

Tips for working with cartridges

Tips for working with cartridgesTips for working with cartridges

Use the following tips to work with cartridges:

●To protect the cartridges from drying out, always turn the printer off using the On button, and

wait until the On button light goes out.

●Do not open or untape cartridges until you are ready to install them. Leaving tape on the

cartridges reduces ink evaporation.

●Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color

and icon for each slot. Make sure the cartridges snap into place.

●Alignment is automatic after new cartridge installation. Alignment can also help later, in cases of

blurred or jagged lines. See Fix print quality issues on page 77 for more information.

●When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider

getting replacement cartridges to avoid possible printing delays. You do not need to replace the

cartridges until print quality becomes unacceptable. See Replace the cartridges on page 49 for

more information.

●If you remove a cartridge from the printer for any reason, try to replace it again as soon as

possible. Outside of the printer, if unprotected, cartridges begin to dry out.

ENWW Tips for working with cartridges 55

7

77 Connect Your Printer

Connect Your Printer

Connect Your PrinterConnect Your Printer

Additional advanced settings are available from the printer's home page (embedded web server or

EWS). For more information, see Open the embedded Web server on page 64.

This section contains the following topics:

●Set up the printer for wireless communication

●Change network settings

●Advanced printer management tools (for networked printers)

●Tips for setting up and using a networked printer

56 Chapter 7 Connect Your Printer ENWW

Set up the printer for wireless communication

Set up the printer for wireless communicationSet up the printer for wireless communication

●Before you begin

●Set up the printer on your wireless network

●Change the connection type

●Test the wireless connection

●Turn on or off the wireless capability of the printer

●Connect wirelessly to the printer without a router

Before you begin

Before you beginBefore you begin

Ensure the following:

●The wireless network is set up and working properly.

●The printer and the computers that use the printer are on the same network (subnet).

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and

a wireless password.

●The wireless network name is the name of your wireless network.

●The wireless password prevents other people from connecting to your wireless network without

your permission. Depending on the level of security required, your wireless network might use

either a WPA passphrase or WEP key.

If you have not changed the network name or the security passkey since setting up your wireless

network, you can sometimes find them on the back or side of the wireless router.

If you cannot find the network name or the security password or cannot remember this information,

see the documentation provided with your computer or with the wireless router. If you still cannot find

this information, contact your network administrator or the person who set up the wireless network.

Set up the printer on

Set up the printer on Set up the printer on your wireless network

your wireless network

your wireless networkyour wireless network

Use the Wireless Setup Wizard from the printer control panel display to set up wireless

communication.

NOTE:

NOTE:NOTE: Before you proceed, go through the list at Before you begin on page 57.

1.

1.1. From the printer control panel, touch (Wireless).

2.

2.2. Touch (Settings

Settings

SettingsSettings.

3.

3.3. Touch Wireless Settings

Wireless Settings

Wireless SettingsWireless Settings.

4.

4.4. Touch Wireless Setup Wizard

Wireless Setup Wizard

Wireless Setup WizardWireless Setup Wizard.

5.

5.5. Follow the display instructions to complete the setup.

ENWW Set up the printer for wireless communication 57

Connect wirelessly to the

Connect wirelessly to the Connect wirelessly to the printer without a router

printer without a router

printer without a routerprinter without a router

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-

capable device—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

Guidelines for using Wi-Fi DirectGuidelines for using Wi-Fi Direct

●Make sure your computer or mobile device has the necessary software.

If you are using a computer, make sure you have installed the printer software provided with the

printer.

●If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first

and then install the printer software. Select when prompted by the p

Wireless

WirelessWireless rinter software for a

connection type.

●If you are using a mobile device, make sure you have installed a compatible printing app. For

more information about mobile printing, visit www.hp.com/global/us/en/eprint/

mobile_printing_apps.html.

●Make sure Wi-Fi Direct is turned on in the printer and, if necessary, security is enabled.

●Up to five computers and mobile devices can use th Direct connection.e same Wi-Fi

●Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB

cable or to a network using a wireless connection.

●Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To print from

To print from To print from a wireless-

a wireless-

a wireless-a wireless-capable mobile device

capable mobile device

capable mobile devicecapable mobile device

Make sure you have installed a compatible printing app on your mobile device. For more information,

visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

1.

1.1. Make sure you have turned on Wi-Fi Direct on the printer.

2.

2.2. Turn on the Wi-Fi connection on your mobile device. For more information, see the

documentation provided with the mobile device.

NOTE:

NOTE:NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3.

3.3. From the mobile device, connect to a new network. Use the process you normally use to

connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of

wireless networks shown such as DIRECT-**- HP ENVY-5640 (where ** are the unique

characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

4.

4.4. Print your document.

To print f

To print fTo print from a wireless-

rom a wireless-

rom a wireless-rom a wireless-capable comput

capable comput

capable computcapable computer (Windows)

er (Windows)

er (Windows)er (Windows)

1.

1.1. Make sure you have turned on Wi-Fi Direct on the printer.

2.

2.2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided

with the computer.

NOTE:

NOTE:NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

ENWW Set up the printer for wireless communication 59

3.

3.3. From the computer, connect to a new network. Use the process you normally use to connect to

a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless

networks shown such as DIRECT-**- HP ENVY-5640 (where ** are the unique characters to

identify your printer and XXXX is the printer). the printer model located on

Enter the Wi-Fi Direct password when prompted.

4.

4.4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless

network. If the printer has been installed and connected to your computer with a USB cable,

follow the steps below to install the printer software using the HP Wi-Fi Direct connection.

a.

a.a. Depending on your operating system, do one of the following:

●Windows 8.1

Windows 8.1

Windows 8.1Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the

printer name, and then click Utilities

Utilities

UtilitiesUtilities.

●Windows 8

Windows 8

Windows 8Windows 8: Right-click an empty area on the Start screen, click All Apps

All Apps

All AppsAll Apps on the app

bar, select the printer name, and then click Utilities

Utilities

UtilitiesUtilities.

●Windows 7

Windows 7

Windows 7Windows 7, Windows Vista

Windows Vista

Windows VistaWindows Vista, and Windo

Windo

WindoWindows XP

ws XP

ws XPws XP: From the computer desktop, click Start

Start

StartStart,

select All Programs

All Programs

All ProgramsAll Programs, click HP

HP

HPHP, click the folder of your printer.

b.

b.b. Click Printer Setup & Software

Printer Setup & Software

Printer Setup & SoftwarePrinter Setup & Software, and then select Connect a n

Connect a n

Connect a nConnect a new printer

ew printer

ew printerew printer.

c.

c.c. When the Connection Options

Connection Options

Connection OptionsConnection Options software screen appears, select Wire

Wire

WireWireless

less

lessless.

Select your HP printer software from the list of detected printers.

d.

d.d. Follow the on-screen instructions.

5.

5.5. Print your document.

To print f

To print fTo print from a wireless-ca

rom a wireless-ca

rom a wireless-carom a wireless-capable comput

pable comput

pable computpable computer (OS X)

er (OS X)

er (OS X)er (OS X)

1.

1.1. Make sure you have turned on Wi-Fi Direct on the printer.

2.

2.2. Turn on Wi-Fi on the computer.

For more information, see the documentation provided by Apple.

3.

3.3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP ENVY-5640

(where ** are the unique characters to identify your printer and XXXX is the printer model

located on the printer).

If Wi-Fi Direct is turned on with security, enter the password when prompted.

4.

4.4. Add the printer.

a.

a.a. Open System Preferences

System Preferences

System PreferencesSystem Preferences.

b.

b.b. Depending on your operating system, click Print & Fax

Print & Fax

Print & FaxPrint & Fax, Print & Scan

Print & Scan

Print & ScanPrint & Scan, or Printers &

Printers &

Printers &Printers &

Scanners

ScannersScanners in the Hardwa

Hardwa

HardwaHardware

re

rere section.

c.

c.c. Click + below the list of printers at the left.

d.

d.d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right

column beside the printer name), and click Add

Add

AddAdd.

60 Chapter 7 Connect Your Printer ENWW

Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct.

At this time, this website might not be available in all languages.

ENWW Set up the printer for wireless communication 61

Change network settings

Change network settingsChange network settings

From the printer control panel, you can set up and manage your printer wireless connection and

perform a variety of network management tasks. This includes viewing and changing network

settings, restoring network defaults, and turning the wireless function on or off.

CAUTION:

CAUTION:CAUTION: Network settings are provided for your convenience. However, unless you are an

advanced user, you should not change some of these settings (such as the link speed, IP settings,

default gateway, and firewall settings).

To print t

To print tTo print the netw

he netw

he netwhe network configura

ork configura

ork configuraork configuration page

tion page

tion pagetion page

1.

1.1. From the printer control panel, touch Setup

Setup

SetupSetup.

2.

2.2. Touch Reports

Reports

ReportsReports and then touch Network Config

Network Config

Network ConfigNetwork Configuration Report

uration Report

uration Reporturation Report.

To change IP settings

To change IP settingsTo change IP settings

The default IP setting for the IP settings is Automatic

Automatic

AutomaticAutomatic, which sets the IP settings automatically. If you

are an advanced user and want to use different settings (such as the IP address, subnet mask, or the

default gateway), you can change them manually.

CAUTION:

CAUTION:CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address

during the installation, your network components cannot connect with the printer.

1.

1.1. From the printer control panel, touch Setup

Setup

SetupSetup and then touch Ne

Ne

NeNetwork Setup

twork Setup

twork Setuptwork Setup.

2.

2.2. Touch Wireless Settings

Wireless Settings

Wireless SettingsWireless Settings.

3.

3.3. Touch Advanced Settings

Advanced Settings

Advanced SettingsAdvanced Settings.

4.

4.4. Touch IP Settings

IP Settings

IP SettingsIP Settings.

5.

5.5. A message appears warning that changing the IP address removes the printer from the network.

Touch OK

OK

OKOK to continue.

6.

6.6. Automatic

Automatic

AutomaticAutomatic is selected by default. To change the settings manually, touch Manual

Manual

ManualManual, and then enter

the appropriate information for the following settings:

●IP Address

IP Address

IP AddressIP Address

●Subnet

Subnet

Subnet Subnet Mask

Mask

MaskMask

●Default Gateway

Default Gateway

Default GatewayDefault Gateway

●DNS Address

DNS Address

DNS AddressDNS Address

7.

7.7. Enter your changes, and then touch Do

Do

DoDone

ne

nene.

8.

8.8. Touch OK

OK

OKOK.

62 Chapter 7 Connect Your Printer ENWW

Advanced printer management tools (for networked printers)

Advanced printer management tools (for networked printers)Advanced printer management tools (for networked printers)

To view or change some settings, you might need a password.

NOTE:

NOTE:NOTE: You can open and use the embedded Web server without being connected to the Internet.

However, some features are not available.

This section contains the following topics:

●Toolbox (Windows)

●HP Utility (OS X)

●Open the embedded Web server

●About cookies

Toolbox (Windows)

Toolbox (Windows)Toolbox (Windows)

The Toolbox provides maintenance information about the printer.

NOTE:

NOTE:NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system

requirements. System requirements can be found in the Readme file, which is available on the HP

printer software CD provided with your printer.

To open

To open To open the Toolb

the Toolb

the Toolbthe Toolbox

ox

oxox

1.

1.1. Depending on your operating system, do one of the following:

●Windows 8.1

Windows 8.1

Windows 8.1Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select

the printer name.

●Windows 8

Windows 8

Windows 8Windows 8: Right-click an empty area on the Start screen, click All Apps

All Apps

All AppsAll Apps on the app bar,

and then select the printer name.

●Windows 7

Windows 7

Windows 7Windows 7, Windows Vista

Windows Vista

Windows VistaWindows Vista, and Windows XP

Windows XP

Windows XPWindows XP: From the computer desktop, click Start

Start

StartStart,

select , click

All Programs

All ProgramsAll Programs HP

HP

HPHP, click the folder for the printer, and then select the icon with

the printer's name.

2.

2.2. Click Print & Scan

Print & Scan

Print & ScanPrint & Scan.

3.

3.3. Click Maintain Your Printer

Maintain Your Printer

Maintain Your PrinterMaintain Your Printer.

HP Utility (OS X)

HP Utility (OS X)HP Utility (OS X)

HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find

website support information.

NOTE:

NOTE:NOTE: The features ava cted printer.ilable in HP Utility vary depending on the sele

Ink level warnings and indicators provide estimates for planning purposes only. When you receive

a low-ink warning message, consider having a replacement cartridge available to avoid possible

printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

Double-click HP Utility in the Hewlett-

Hewlett-

Hewlett-Hewlett-Packard

Packard

PackardPackard folder in the Applications

Applications

ApplicationsApplications folder at the top level of the

hard disk.

ENWW Advanced printer management tools (for networked printers) 63

Open the embedded Web server

Open the embedded Web serverOpen the embedded Web server

You can access the embedded Web server via either the network or Wi-Fi Direct.

To open

To open To open the embe

the embe

the embethe embedded Web

dded Web

dded Webdded Web server v

server v

server v server via networ

ia networ

ia networia network

k

kk

NOTE:

NOTE:NOTE: The printer must be on a network and must have an IP address. The IP address for the

printer can be found by pressing the Wireless icon or by printing a network configuration page.

●In a supported Web browser on your computer, type the IP address or hostname that has been

assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser:

http://192.168.0.12.

To open the embedded We

To open the embedded WeTo open the embedded Web server using Wi-Fi Direct

b server using Wi-Fi Direct

b server using Wi-Fi Directb server using Wi-Fi Direct

1.

1.1. From the Home screen, touch (Wireless

Wireless

WirelessWireless) and then touch (Settings

Settings

SettingsSettings).

2.

2.2. If the display shows that Wi-Fi Direct is Off

Off

OffOff, touch Wi-Fi Dire

Wi-Fi Dire

Wi-Fi DireWi-Fi Direct

ct

ctct and then switch it on.

3.

3.3. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name,

for example: DIRECT-**- HP ENVY-5640 (where ** are the unique characters to identify your

printer). Enter the Wi-Fi Direct password when prompted.

4.

4.4. In a supported Web browser on your computer, type the following address: http://192.168.223.1.

About cookies

About cookiesAbout cookies

The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you

are browsing. These files let the EWS recognize your computer the next time you visit. For example,

if you have configured the EWS language, a cookie helps remember which language you have

selected so that the next time you access the EWS, the pages are displayed in that language. Some

cookies (such as the cookie that stores customer-specific preferences) are stored on the computer

until you clear them manually.

You can configure your browser to accept all cookies, or you can configure it to alert you every time a

cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use

your browser to remove unwanted cookies.

NOTE:

NOTE:NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the

following features:

●Starting where you left the application (especially useful when using setup wizards)

●Remembering the EWS browser language setting

●Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete

cookies, see the documentation available with your Web browser.

64 Chapter 7 Connect Your Printer ENWW

Tips for setting up and using a networked printer

Tips for setting up and using a networked printerTips for setting up and using a networked printer

Use the following tips to set up and use a networked printer:

●When setting up the wireless networked printer, make sure your wireless router is powered on.

The printer searches for wireless routers, then lists the detected network names on the display.

NOTE:

NOTE:NOTE: If your printer has not been setup with a wireless connection, touch (Wire

Wire

WireWireless

less

lessless) and

then touch (Settings

Settings

SettingsSettings) on the printer display to start the Wireless Setup Wizard.

●To check the wireless connection on the printer, touch the (Wireless

Wireless

WirelessWireless) on the control panel to

open the Wireless Summary menu. If it shows Wireless O

Wireless O

Wireless OWireless Off

ff

ffff or Not Conn

Not Conn

Not ConnNot Connected

ected

ectedected, touch

(Settings

Settings

SettingsSettings) and then touch Wireless Setup Wizar

Wireless Setup Wizar

Wireless Setup WizarWireless Setup Wizard

d

dd. Follow the on-screen instructions to set up

your printer wireless connection.

●If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from

the VPN before you can access any other device on your network, including the printer.

●Learn more about configuring your network and the printer for wireless printing. Click here to go

online for more information.

●Learn how to find your network security settings. Click here to go online for more information.

●Learn about the Print and Scan Doctor (Windows only) and other troubleshooting tips. Click here

to go online for more information.

●Learn how to change from a USB to wireless connection. Click here to go online for more

information.

●Learn how to work with your firewall and anti-virus programs during printer setup. Click here to

go online for more information.

ENWW Tips for setting up and using a networked printer 65

8

88 Solve a problem

Solve a problem

Solve a problemSolve a problem

This section contains the following topics:

●Jams and paper-feed issues

●Ink cartridge issues

●Printing issues

●Copy issues

●Scan issues

●Network and connection issues

●Printer hardware issues

●HP support

66 Chapter 8 Solve a problem ENWW

Jams and paper-feed issues

Jams and paper-feed issuesJams and paper-feed issues

What do you want to do?

Clear a paper jam

Clear a paper jamClear a paper jam

Solve paper jam

issues.

Use an HP online troubleshooting wizard

Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues

with paper or the paper feed.

NOTE:

NOTE:NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in th

Read general instructions in thRead general instructions in the Help for clearing paper jams

e Help for clearing paper jams

e Help for clearing paper jamse Help for clearing paper jams

Paper jams can occur in several locations inside the printer.

CAUTION:

CAUTION:CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.

To clear an

To clear anTo clear an internal pap

internal pap

internal pap internal paper jam

er jam

er jamer jam

CAUTION:

CAUTION:CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below

to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear

and leave torn pieces inside the printer; this could result in more jams later.

1.

1.1. Press the (Power

Power

PowerPower button) to turn the printer off.

2.

2.2. Open the ink cartridge access door.

3.

3.3. Check the paper path inside the printer.

a.

a.a. Lift the handle of the paper path cover and remove the cover.

ENWW Jams and paper-feed issues 67

b.

b.b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards

you.

CAUTION:

CAUTION:CAUTION: If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the printer.

If you do not remove all the pieces of paper from the printer, more paper jams are likely to

occur.

c.

c.c. Reinsert the paper path cover until it snaps into place.

4.

4.4. If the problem is not resolved, check the print carriage area inside the printer.

CAUTION:

CAUTION:CAUTION: During the process, avoid touching the cable attached to the print carriage.

a.

a.a. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the

jammed paper with both hands, and then pull it towards you.

CAUTION:

CAUTION:CAUTION: If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the printer.

If you do not remove all the pieces of paper from the printer, more paper jams are likely to

occur.

b.

b.b. Move the carriage to the far left of the printer, and do the same as in the previous step to

remove any torn pieces of paper.

5.

5.5. Close the ink cartridge access door.

6.

6.6. If the problem is still not re the tray area.solved, check

a.

a.a. Pull out the input tray to extend it.

68 Chapter 8 Solve a problem ENWW

b.

b.b. Carefully turn the printer on its side to expose the bottom of the printer.

c.

c.c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach

into the gap, grasp the paper with both hands and pull it towards you.

CAUTION:

CAUTION:CAUTION: If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the printer.

If you do not remove all of the pieces of paper from the printer, more paper jams are likely

to occur.

d.

d.d. Carefully turn the printer up again.

e.

e.e. Push the paper tray back in.

7.

7.7. Press the (Power

Power

PowerPower button) again to turn the printer on.

Clear a print carriage jam

Clear a print carriage jamClear a print carriage jam

Resolve a print carriage jam. Use an HP online troubleshooting wizard

If something is blocking the print carriage or it does not move

easily, get step-by-step instructions.

NOTE:

NOTE:NOTE: The HP online troubleshooting wizards may not be available in all languages.

ENWW Jams and paper-feed issues 69

Read general instructions in the Help for clearing a print carr

Read general instructions in the Help for clearing a print carrRead general instructions in the Help for clearing a print carriage jams

iage jams

iage jamsiage jams

1.

1.1. Remove any objects, such as paper, that are blocking the print carriage.

NOTE:

NOTE:NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution

when removing jammed paper from inside the printer

2.

2.2. To get help from the print display, touch Help

Help

HelpHelp from the Home screen. Touch the directional

button to navigate through help topics, touch Troubleshoot and Support

Troubleshoot and Support

Troubleshoot and SupportTroubleshoot and Support, and then touch Clear

Clear

ClearClear

Carriage Jam

Carriage JamCarriage Jam.

Learn how to avoid paper jams

Learn how to avoid paper jamsLearn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

●Remove printed papers from the output tray frequently.

●Make sure that you are printing with paper that is not wrinkled, folded, or damaged.

●Prevent curled or wrinkled paper b at in a resealable bag.y storing all unused paper fl

●Do not use paper that is too thick or too thin for the printer.

●Make sure that the trays are loaded correctly and are not too full. For more information, see

Load media on page 11.

●Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

●Do not combine different paper types and paper sizes in the input tray; the entire stack of paper

in the input tray must be the same size and type.

●Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the

paper-width guides do not bend the paper in the input tray.

●Do not force paper too far inside the input tray.

●If you are printing on both sides of a page, do not print highly saturated images on light weight

paper.

●Use paper types that are recommended for the printer. For more information, see Paper basics

on page 8.

●If the printer is about to run out of paper, allow the printer to run out of paper first, and then add

paper. Do not load paper when the printer is printing.

Solve paper-feed problems

Solve paper-feed problemsSolve paper-feed problems

What kind of problem are you having?

●Paper is no

Paper is no

Paper is noPaper is not picked up fro

t picked up fro

t picked up frot picked up from a tray

m a tray

m a traym a tray

70 Chapter 8 Solve a problem ENWW

◦Make sure paper is loaded in the tray. For more information, see Load media on page 11.

Fan the paper before loading.

◦Make sure the paper-width guides are set to the correct markings in the tray for the paper

size you are loading. Also make sure the paper guides are snug, but not tight, against the

stack.

◦Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite

direction of the curl.

●Pages are skewing

Pages are skewing

Pages are skewingPages are skewing

◦Make sure the paper loaded in the input tray is aligned to the paper-width guides. If

needed, pull out the input tray from the printer and reload the paper correctly, making sure

that the paper guides are aligned correctly.

◦Load paper into the printer only when it is not printing.

●Multiple pages are being picked

Multiple pages are being picked

Multiple pages are being pickedMultiple pages are being picked up

up

up up

◦Make sure the paper-width guides are set to the correct markings in the tray for the paper

size you are loading. Also make sure the paper-width guides are snug, but not tight, against

the stack.

◦Make sure the tray is not overloaded with paper.

◦Use HP paper for optimum performance and efficiency.

ENWW Jams and paper-feed issues 71

Ink cartridge issues

Ink cartridge issuesInk cartridge issues

First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots.

If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace

the cartridges on page 49 for more information.

To clean cartri

To clean cartriTo clean cartridge contacts

dge contacts

dge contactsdge contacts

CAUTION:

CAUTION:CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink

cartridges are reinstalled in the product as soon as possible. It is not recommended to leave the ink

cartridges outside of the product longer than 30 minutes. This could result in damage to the ink

cartridges.

1.

1.1. Check that power is on.

2.

2.2. Open the cartridge access door.

3.

3.3. Remove the cartridge indicated in the error message.

4.

4.4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts

on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge.

Feat

FeatFeature

ure

ureure Descript

Descript

DescriptDescription

ion

ionion

1

11 Electrical contacts

5.

5.5. Wipe only the contacts with a damp lint-free cloth.

CAUTION:

CAUTION:CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other

debris elsewhere on the cartridge.

6.

6.6. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set

of gold-colored bumps positioned to meet the contacts on the ink cartridge.

7.

7.7. Use a dry swab or lint-free cloth to wipe the contacts.

8.

8.8. Reinstall the ink cartridge.

72 Chapter 8 Solve a problem ENWW

9.

9.9. Close the access door, and check if the error message has gone away.

10.

10.10. If you still receive the error message, turn the product off, and then on again.

NOTE:

NOTE:NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge

mode to operate the HP ENVY 5640 series with only one cartridge.

ENWW Ink cartridge issues 73

Printing issues

Printing issuesPrinting issues

What do you want to do?

Fix problems with page not p

Fix problems with page not pFix problems with page not printing (unable to print)

rinting (unable to print)

rinting (unable to print)rinting (unable to print)

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue

automatically.

Troubleshoot problems with print

jobs not printing.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer is not responding or printing.

NOTE:

NOTE:NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be

available in all languages.

Read general instructions in the

Read general instructions in the Read general instructions in the Help for unable to print issue

Help for unable to print issue

Help for unable to print issueHelp for unable to print issues

s

ss

Resolve pr

Resolve prResolve print is

int is

int isint issues

sues

suessues

NOTE:

NOTE:NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still

unable to print, try the following in order:

1.

1.1. Check for error messages from the printer display and resolve them by following the onscreen

instructions.

2.

2.2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the

USB cable. If your computer is connected to the printer with a wireless connection, confirm that

the connection is working.

3.

3.3. Verify that the printer is not paused or offline.

To verify that the printer

To verify that the printer To verify that the printer is not pau

is not pau

is not pauis not paused or offline

sed or offline

sed or offlinesed or offline

a.

a.a. Depending on your operating system, do one of the following:

●Windows 8.1

Windows 8.1

Windows 8.1Windows 8.1 and Windows

Windows

Windows Windows 8

8

88: Point to or tap the upper-right corner of the screen to

open the Charms bar, click the Settings

Settings

SettingsSettings icon, click or tap Control Panel

Control Panel

Control PanelControl Panel, and then click

or tap Vie

Vie

VieView devic

w devic

w devicw devices and

es and

es and es and printers

printers

printersprinters.

●Windows 7

Windows 7

Windows 7Windows 7: From the Windows Start

Start

StartStart menu, click Devices and Printers

Devices and Printers

Devices and PrintersDevices and Printers.

●Windows Vista

Windows Vista

Windows VistaWindows Vista: From the Windows Start

Start

StartStart menu, click Control

Control

Control Control Panel

Panel

PanelPanel, and then click

Printers

PrintersPrinters.

●Windows XP

Windows XP

Windows XPWindows XP: From the Windows Start

Start

StartStart menu, click Control Panel

Control Panel

Control PanelControl Panel, and then click

Printers

PrintersPrinters and Faxes

and Faxes

and Faxes and Faxes.

b.

b.b. Either double-click the icon for your printer or right-click the icon for your printer and select

See what’s

See what’s See what’s printing

printing

printingprinting to open the print queue.

c.

c.c. On the Printer

Printer

PrinterPrinter menu, make sure there are no check marks next to Pa

Pa

PaPause Printing

use Printing

use Printinguse Printing or Use

Use

UseUse

Printer Offline

Printer OfflinePrinter Offline.

d.

d.d. If you made any changes, try to print again.

74 Chapter 8 Solve a problem ENWW

4.

4.4. Verify that the printer is set as the default printer.

To verify that the printer is

To verify that the printer isTo verify that the printer is set as the

set as the

set as the set as the default printer

default printer

default printerdefault printer

a.

a.a. Depending upon your operating system, do one of the following:

●Windows 8.1

Windows 8.1

Windows 8.1Windows 8.1 and Windows

Windows

Windows Windows 8

8

88: Point to or tap the upper-right corner of the screen to

open the Charms bar, click the Settings

Settings

SettingsSettings icon, click or tap Control Panel

Control Panel

Control PanelControl Panel, and then click

or tap Vie

Vie

VieView devic

w devic

w devicw devices and

es and

es and es and printers

printers

printersprinters.

●Windows 7

Windows 7

Windows 7Windows 7: From the Windows Start

Start

StartStart menu, click Devices and Printers

Devices and Printers

Devices and PrintersDevices and Printers.

●Windows Vista

Windows Vista

Windows VistaWindows Vista: From the Windows Start

Start

StartStart menu, click Control

Control

Control Control Panel

Panel

PanelPanel, and then click

Printers

PrintersPrinters.

●Windows XP

Windows XP

Windows XPWindows XP: From the Windows Start

Start

StartStart menu, click Control Panel

Control Panel

Control PanelControl Panel, and then click

Printers

PrintersPrinters and Faxes

and Faxes

and Faxes and Faxes.

b.

b.b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c.

c.c. If the wrong printer is set as the default printer, right-click the correct printer and select Set

Set

SetSet

as Default Printer

as Default Printeras Default Printer.

d.

d.d. Try using your printer again.

5.

5.5. Restart the print spooler.

To restart

To restartTo restart the print s

the print s

the print s the print spooler

pooler

poolerpooler

a.

a.a. Depending upon your operating system, do one of the following:

Windows 8.1 and Windows 8

Windows 8.1 and Windows 8Windows 8.1 and Windows 8

i.

i.i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then

click the Settings

Settings

SettingsSettings icon.

ii.

ii.ii. Click or tap Control

Control

Control Control Panel

Panel

PanelPanel, and then click or tap System and

System and

System andSystem and Security

Security

Security Security.

iii.

iii.iii. Click or tap Administrative Tools

Administrative Tools

Administrative ToolsAdministrative Tools, and then double-click or double-tap Services

Services

ServicesServices.

iv.

iv.iv. Print Spooler

Print Spooler

Print SpoolerPrint SpoolerRight-click or touch and hold , and then click Prop

Prop

PropProperties

erties

ertieserties.

v.

v.v. On the General

General

GeneralGeneral tab, next to Startup type

Startup type

Startup typeStartup type, make sure that Automatic

Automatic

AutomaticAutomatic is selected.

vi.

vi.vi. If the service is not already running, under Service

Service

Service Service status

status

statusstatus, click or tap Start

Start

StartStart, and then

click or tap OK

OK

OKOK.

Windows 7

Windows 7Windows 7

i.

i.i. From the Windows Start

Start

StartStart menu, click Control Panel

Control Panel

Control PanelControl Panel, System and Security

System and Security

System and SecuritySystem and Security, and then

Administrative Tools

Administrative ToolsAdministrative Tools.

ii.

ii.ii. Double-click Services

Services

ServicesServices.

iii.

iii.iii. Right-click the Print

Print

Print Print Spooler

Spooler

SpoolerSpooler, and then click Properties

Properties

PropertiesProperties.

ENWW Printing issues 75

iv.

iv.iv. Startup

Startup

Startup Startup type

type

typetypeOn the General

General

GeneralGeneral tab, next to , make sure that Automatic

Automatic

AutomaticAutomatic is selected.

v.

v.v. If the service is not already running, under Service st

Service st

Service stService status

atus

atusatus, click Start

Start

StartStart, and then click

OK

OKOK.

Windows Vista

Windows VistaWindows Vista

i.

i.i. From the Windows Start

Start

StartStart menu, click Control Panel

Control Panel

Control PanelControl Panel, System and Mainten

System and Mainten

System and MaintenSystem and Maintenance

ance

anceance,

Administrative Tools

Administrative ToolsAdministrative Tools.

ii.

ii.ii. Double-click Services

Services

ServicesServices.

iii.

iii.iii. Right-click the Print

Print

Print Print Spooler service

Spooler service

Spooler serviceSpooler service, and then click Properties

Properties

PropertiesProperties.

iv.

iv.iv. Startup

Startup

Startup Startup type

type

typetypeOn the General

General

GeneralGeneral tab, next to , make sure that Automatic

Automatic

AutomaticAutomatic is selected.

v.

v.v. If the service is not already running, under Service st

Service st

Service stService status

atus

atusatus, click Start

Start

StartStart, and then click

OK

OKOK.

Windows XP

Windows XPWindows XP

i.

i.i. From the Windows Start

Start

StartStart menu, right click My Computer

My Computer

My ComputerMy Computer.

ii.

ii.ii. Click Manage

Manage

ManageManage, and then click Services and Applications

Services and Applications

Services and ApplicationsServices and Applications.

iii.

iii.iii. Double-click Services

Services

ServicesServices, and then select Print Spooler

Print Spooler

Print SpoolerPrint Spooler.

iv.

iv.iv. Right-click Print Spooler

Print Spooler

Print SpoolerPrint Spooler, and click Restart

Restart

RestartRestart to restart the service.

b.

b.b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c.

c.c. If the wrong printer is set as the default printer, right-click the correct printer and select Set

Set

SetSet

as Default Printer

as Default Printeras Default Printer.

d.

d.d. Try using your printer again.

6.

6.6. Restart the computer.

7.

7.7. Clear the print queue.

To clear the print qu

To clear the print quTo clear the print queue

eue

eueeue

a.

a.a. Depending upon your operating system, do one of the following:

●Windows 8.1

Windows 8.1

Windows 8.1Windows 8.1 and Windows

Windows

Windows Windows 8

8

88: Point to or tap the upper-right corner of the screen to

open the Charms bar, click the Set

Set

SetSettings

tings

tingstings icon, click or tap Control Panel

Control Panel

Control PanelControl Panel, and then click

or tap Vie

Vie

VieView devic

w devic

w devicw devices and pr

es and pr

es and pres and printers

inters

intersinters.

●Windows 7

Windows 7

Windows 7Windows 7: From the Windows Start

Start

StartStart menu, click Devices and Printers

Devices and Printers

Devices and PrintersDevices and Printers.

●Windows Vista

Windows Vista

Windows VistaWindows Vista: From the Windows Start

Start

StartStart menu, click Control Panel

Control Panel

Control PanelControl Panel, and then click

Printers

PrintersPrinters.

●Windows XP

Windows XP

Windows XPWindows XP: From the Windows Start

Start

StartStart menu, click Control Panel

Control Panel

Control PanelControl Panel, and then click

Printers

PrintersPrinters and Faxes

and Faxes

and Faxes and Faxes.

b.

b.b. Double-click the icon for your printer to open the print queue.

76 Chapter 8 Solve a problem ENWW

c.

c.c. On the Printer

Printer

PrinterPrinter menu, click Cancel all documents

Cancel all documents

Cancel all documentsCancel all documents or Purge Print Document

Purge Print Document

Purge Print DocumentPurge Print Document, and then click

Yes

YesYes to confirm.

d.

d.d. If there are still documents in the queue, restart the computer and try printing again after

the computer has restarted.

e.

e.e. Check the print queue again to make sure it is clear, and then try to print again.

To check the power con

To check the power conTo check the power connect

nect

nectnection and re

ion and re

ion and reion and reset the printer

set the printer

set the printerset the printer

1.

1.1. Make sure the power cord is firmly connected to the printer.

1

11 Power connection to the printer

2

22 Connection to a power outlet

2.

2.2. Look inside the printer and check for a green light indicating the printer is receiving electrical

power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another

power outlet.

3.

3.3. Look at the On button located on the printer. If it is not lit, the printer is turned off. Press the On

button to turn on the printer.

NOTE:

NOTE:NOTE: If the printer is not receiving electrical power, connect it to another power outlet.

4.

4.4. With the printer turned on, disconnect the power cord from the side of the printer under the

cartridge access door.

5.

5.5. Unplug the power cord from the wall outlet.

6.

6.6. Wait at least 15 seconds.

7.

7.7. Plug the power cord back into the wall outlet.

8.

8.8. Reconnect the power cord to the side of the printer under the cartridge access door.

9.

9.9. If the printer does not turn on by itself, press the On button to turn on the printer.

10.

10.10. Try using the printer again.

Fix print quality issues

Fix print quality issuesFix print quality issues

Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online

ENWW Printing issues 77

Read general instructions in the

Read general instructions in the Read general instructions in the Help for resolving print quali

Help for resolving print quali

Help for resolving print qualiHelp for resolving print quality issues

ty issues

ty issuesty issues

NOTE:

NOTE:NOTE: To avoid print quality problems, always turn the printer off using the On

On

OnOn button, and wait until

the On

On

OnOn button light goes out before you pull the plug or turn off a power strip. This allows the printer to

move the cartridges to a capped position, where they are protected from drying out.

To improve p

To improve pTo improve print quality

rint quality

rint qualityrint quality

1.

1.1. Make sure you are using original HP ink cartridges.

2.

2.2. Check the printer software to make sure you have selected the appropriate paper type from the

Media

MediaMedia drop-down list and print quality from the Quality Settings

Quality Settings

Quality SettingsQuality Settings drop-down list.

●In the printer software, click Print & Scan

Print & Scan

Print & ScanPrint & Scan and then click Set Preferences

Set Preferences

Set PreferencesSet Preferences to access the print

properties.

3.

3.3. Check the estimated ink levels to determine if the cartridges are low on ink. For more

information, see Check the estimated ink levels on page 48. If the ink cartridges are low on ink

consider replacing them.

4.

4.4. Align the cartridges.

To align the cartridges from the

To align the cartridges from theTo align the cartridges from the printer software

printer software

printer software printer software

NOTE:

NOTE:NOTE: Aligning the cartridges ensures the high-quality output. The HP All-in-One prompts you

to align the cartridges every time you install a new cartridge. If you remove and reinstall the

same ink cartridge, the HP All-in-One will not prompt you to align the ink cartridges. The HP All-

in-One remembers the alignment values for that ink cartridge, so you do not need to realign the

ink cartridges.

a.

a.a. Load letter or A4 unused plain white paper into the paper tray.

b.

b.b. Depending on your operating system, do one of the following to open the printer software:

c.

c.c. In the printer software, click Print & Scan

Print & Scan

Print & ScanPrint & Scan, and then click Maintain You

Maintain You

Maintain YouMaintain Your Printer

r Printer

r Printerr Printer to access the

Printer Toolbox

Printer ToolboxPrinter Toolbox.

d.

d.d. In Printer Toolbox

Printer Toolbox

Printer ToolboxPrinter Toolbox, click Align

Align

AlignAlign Ink Cartridges

Ink Cartridges

Ink Cartridges Ink Cartridges on the Device Ser

Device Ser

Device SerDevice Services

vices

vicesvices tab. The printer prints

an alignment sheet.

e.

e.e. Load the cartridge alignment sheet print side down on the right front corner of the scanner

glass.

f.

f.f. Follow the instructions on the printer display to align the cartridges. Recycle or discard the

cartridge alignment sheet.

78 Chapter 8 Solve a problem ENWW

To align the cartridges from the

To align the cartridges from theTo align the cartridges from the printer display

printer display

printer display printer display

a.

a.a. Load Letter or A4 unused plain white paper into the input tray.

b.

b.b. From the printer control panel display, touch Setup

Setup

SetupSetup.

c.

c.c. Touch Printer Maintenance

Printer Maintenance

Printer MaintenancePrinter Maintenance, select Align Printhead

Align Printhead

Align PrintheadAlign Printhead, and then follow the on-screen

instructions.

5.

5.5. Print a diagnostics page if the cartridges are not low on ink.

To print a diagnostics page from th

To print a diagnostics page from thTo print a diagnostics page from the printer software

e printer software

e printer softwaree printer software

a.

a.a. Load letter or A4 unused plain white paper into the paper tray.

b.

b.b. Depending on your operating system, do one of the following to open the printer software:

c.

c.c. In the printer software, click Print & Scan

Print & Scan

Print & ScanPrint & Scan, and then click Maintain You

Maintain You

Maintain YouMaintain Your Printer

r Printer

r Printerr Printer to access the

printer toolbox.

d.

d.d. Click Print Diagnostic Information

Print Diagnostic Information

Print Diagnostic InformationPrint Diagnostic Information on the De

De

DeDevice Reports

vice Reports

vice Reportsvice Reports tab to print a diagnostics page.

Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are

seeing streaks in the color and black boxes, or no ink in portions of the boxes, then

automatically clean the cartridges.

To print a diagnostics pag

To print a diagnostics pagTo print a diagnostics page from th

e from th

e from the from the printer disp

e printer disp

e printer dispe printer display

lay

laylay

a.

a.a. Load letter or A4 unused plain white paper into the paper tray.

b.

b.b. From the printer control panel, touch Setup

Setup

SetupSetup.

c.

c.c. Touch Reports

Reports

ReportsReports.

d.

d.d. Touch Print Quality Report

Print Quality Report

Print Quality ReportPrint Quality Report.

6.

6.6. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of

the color and black boxes.

To clean the cartridge

To clean the cartridgeTo clean the cartridges

s

s s from th

from th

from thfrom the printer s

e printer s

e printer se printer software

oftware

oftwareoftware

a.

a.a. Load letter or A4 unused plain white paper into the paper tray.

b.

b.b. Depending on your operating system, do one of the following to open the printer software:

●Windows 8.1

Windows 8.1

Windows 8.1Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then

select the printer name.

●Windows 8

Windows 8

Windows 8Windows 8: Right-click an empty area on the Start screen, click All Apps

All Apps

All AppsAll Apps on the app

bar, and then select the printer name.

●Windows 7

Windows 7

Windows 7Windows 7, Windows Vista

Windows Vista

Windows VistaWindows Vista, and Windo

Windo

WindoWindows XP

ws XP

ws XPws XP: From the computer desktop, click Start

Start

StartStart,

select All Programs

All Programs

All ProgramsAll Programs, click HP

HP

HPHP, click the folder for the printer, and then select the icon

with the printer's name.

c.

c.c. In the printer software, click Print & Scan

Print & Scan

Print & ScanPrint & Scan and then click Maintain Your Printer

Maintain Your Printer

Maintain Your PrinterMaintain Your Printer to access the

Printer Toolbox

Printer ToolboxPrinter Toolbox.

d.

d.d. Click Clean

Clean

Clean Clean Ink Car

Ink Car

Ink CarInk Cartridges

tridges

tridgestridges on the Device Services

Device Services

Device ServicesDevice Services tab. Follow the on-screen instructions.

ENWW Printing issues 79

To clean the cartridge

To clean the cartridgeTo clean the cartridges

s

s s from the p

from the p

from the pfrom the printer dis

rinter dis

rinter disrinter display

play

playplay

a.

a.a. Load Letter or A4 unused plain white paper into the input tray.

b.

b.b. From the printer control panel display, touch Setup

Setup

SetupSetup.

c.

c.c. Touch Printer Maintenance

Printer Maintenance

Printer MaintenancePrinter Maintenance, select Clean Printhead

Clean Printhead

Clean PrintheadClean Printhead, and then follow the on-screen

instructions.

If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/

support. This website provides information and utilities that can help you correct many common

printer problems. If prompted, select your country/region, and then click All HP Contacts

All HP Contacts

All HP ContactsAll HP Contacts for

information on calling for technical support.

To improve p

To improve pTo improve print quality

rint quality

rint qualityrint quality

1.

1.1. Make sure you are using original HP cartridges.

2.

2.2. Make sure you have selected the appropriate paper type and print quality in the Print

Print

PrintPrint dialog.

3.

3.3. Check the estimated ink levels to determine if the cartridges are low on ink.

Consider replacing the print cartridges if they are low on ink.

4.

4.4. Align the printer cartridges

To align print cartridges fro

To align print cartridges froTo align print cartridges from the software

m the software

m the softwarem the software

a.

a.a. Load Letter or A4 plain, white paper in the paper tray.

b.

b.b. Open HP Utility.

NOTE:

NOTE:NOTE: HP Utility is located in the Hewlett-Packard

Hewlett-Packard

Hewlett-PackardHewlett-Packard folder in the Applications

Applications

ApplicationsApplications folder at the

top level of the hard disk.

c.

c.c. Select the HP ENVY 5640 series from the list of devices at the left of the window.

d.

d.d. Click Align

Align

AlignAlign.

e.

e.e. Click Align

Align

AlignAlign and follow the on-screen instructions.

f.

f.f. Click All Settings

All Settings

All SettingsAll Settings to return to the Information an

Information an

Information anInformation and Support

d Support

d Supportd Support pane.

5.

5.5. Print a test page.

To print a test page

To print a test pageTo print a test page

a.

a.a. Load Letter or A4 plain, white paper in the paper tray.

b.

b.b. Open HP Utility.

NOTE:

NOTE:NOTE: HP Utility is located in the Hewlett-Packard

Hewlett-Packard

Hewlett-PackardHewlett-Packard folder in the Applications

Applications

ApplicationsApplications folder at the

top level of the hard disk.

c.

c.c. Select the HP ENVY 5640 series from the list of devices at the left of the window.

80 Chapter 8 Solve a problem ENWW

Copy issues

Copy issuesCopy issues

Troubleshoot copy

problems.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer does not create a copy, or if your printouts are low

quality.

NOTE:

NOTE:NOTE: The HP online troubleshooting wizards may not be available in all languages.

Tips for copy and scan success on page 46

82 Chapter 8 Solve a problem ENWW

Scan issues

Scan issuesScan issues

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.

Solve scan problems Use an HP online troubleshooting wizard

Get step-by-step instructions if you cannot create a scan or if your scans are low quality.

NOTE:

NOTE:NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be

available in all languages.

Tips for copy and scan success on page 46

ENWW Scan issues 83

Read gener

Read generRead general instructions

al instructions

al instructions al instructions in the He

in the He

in the Hein the Help for Wi-Fi

lp for Wi-Fi

lp for Wi-Fi lp for Wi-Fi Direct troubles

Direct troubles

Direct troublesDirect troubleshooting

hooting

hootinghooting

1.

1.1. Check the printer to confirm that Wi-Fi Direct is turned on:

▲From the printer control panel, touch (Wi-Fi Direct).

2.

2.2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for

and connect to the Wi-Fi Direct name of your printer.

3.

3.3. Enter the Wi-Fi Direct password when prompted.

4.

4.4. If you are using a mobile device, make sure you have installed a compatible printing app. For

more information about mobile printing, visit www.hp.com/global/us/en/eprint/

mobile_printing_apps.html.

Convert USB connection to wireless

Convert USB connection to wirelessConvert USB connection to wireless

Choose one of the following troubleshooting options.

HP Print and Scan Doctor The HP Print and Scan Doctor is nose and fix the issuea utility that will try to diag

automatically.

Use an HP online troubleshooting wizard Convert a USB connection to wireless or Wi-Fi Direct.

NOTE:

NOTE:NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be

available in all languages.

Change the connection type on page 58

ENWW Network and connection issues 85

Printer hardware issues

Printer hardware issuesPrinter hardware issues

TIP:

TIP:TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and

copying issues. The application is only available in some languages.

To extract the automatic out

To extract the automatic outTo extract the automatic output tray extende

put tray extende

put tray extendeput tray extender manually

r manually

r manuallyr manually

If the automatic output tray extender does not deploy automatically, you can extract it manually.

1.

1.1. Remove the output tray from the printer.

2.

2.2. On the bottom of the output tray, move the output tray lock to the unlocked position, and then

shift the release lever to release the tray extender.

3.

3.3. Insert the output tray back into the printer leaving the tray extender in the released position.

The printer shuts down une

The printer shuts down uneThe printer shuts down unexpectedly

xpectedly

xpectedlyxpectedly

●Check the power and power connections.

●Make sure the printer's power cord is connected firmly to a functioning power outlet.

Printhead

Printhead Printhead alignment fails

alignment fails

alignment failsalignment fails

●If the alignment process fails, make sure you have loaded unused, plain white paper into the

input tray. If you have colored paper loaded in the input tray when you align the ink cartridges,

the alignment fails.

●If the alignment process fails repeatedly, you may need to clean the printhead, or you might

have a defective sensor.

●If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/

support. This website provides information and utilities that can help you correct many common

printer problems. If prompted, select your country/region, and then click All HP Contacts

All HP Contacts

All HP ContactsAll HP Contacts for

information on calling for technical support.

86 Chapter 8 Solve a problem ENWW

Resolve printer failure.

Resolve printer failure.Resolve printer failure.

▲Turn the printer off, then on. If that does not resolve the problem, contact HP.

For more information about contacting HP support, see HP support on page 88.

ENWW Printer hardware issues 87

HP support

HP supportHP support

●Register printer

●Support process

●HP support by phone

●Additional warranty options

Register printer

Register printerRegister printer

By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support,

and product support alerts. If you did not register your printer while installing the software, you can

register now at http://www.register.hp.com.

Support process

Support processSupport process

If you have a problem, follow these steps:

1.

1.1. Check the documentation that came with the printer.

2.

2.2. Visit the HP online support website at www.hp.com/support.

HP online support is available to all HP customers. It is the fastest source for up-to-date product

information and expert assistance, and includes the following features:

●Fast access to qualified online support specialists

●Software and driver updates for the printer

●Valuable troubleshooting information for common problems

●Proactive printer updates, support alerts, and HP newsgrams that are available when you

register the printer

3.

3.3. Call HP support.

Support options and availability vary by printer, country/region, and language.

HP support by phone

HP support by phoneHP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

●Phone support period

●Placing a call

●Support phone numbers

●After the phone support period

88 Chapter 8 Solve a problem ENWW

Phone support period

Phone support periodPhone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including

Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to

www.hp.com/support. Standard phone company charges apply.

Placing a call

Placing a callPlacing a call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the

following information:

●Product name (Located on the printer, such as HP ENVY 5640)

●Product number (located inside the cartridge access door)

●Serial number (located on the back or bottom of the printer)

●Messages that appear when the situation occurs

●Answers to these questions:

◦Has this situation happened before?

◦Can you recreate it?

◦Did you add any new hardware or software to your computer at about the time that this

situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, the printer was

moved, etc.)?

Support phone numbers

Support phone numbersSupport phone numbers

For the most current HP list of telephone support numbers and call costs information, see

www.hp.com/support.

After the phone support period

After the phone support periodAfter the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be

available at the HP online support website: www.hp.com/support. Contact your HP dealer or call the

support phone number for your country/region to learn more about support options.

Additional warranty options

Additional warranty optionsAdditional warranty options

Extended service plans are available for the HP ENVY 5640 series at additional costs. Go to

www.hp.com/support, select your country/region and language, then explore the services and

warranty area for information about the extended service plans.

ENWW HP support 89

Hewlett-Packard Company notices

Hewlett-Packard Company noticesHewlett-Packard Company notices

The information contained herein is subject to change without notice.

written permission of Hewlett-Packard, except as allowed under the copyright laws. The only

warranties for HP products and services are set forth in the express warranty statements

accompanying such products and services. Nothing herein should be construed as constituting an

additional warranty. HP shall not be liable for technical or editorial errors or omissions contained

herein.

Microsoft®, Windows ®, Windows® XP, Windows Vista®, Windows® 7, Windows® 8, and Windows®

8.1 are U.S. registered trademarks of Microsoft Corporation.

ENWW Hewlett-Packard Company notices 91

Specifications

SpecificationsSpecifications

Technical specifications for the HP ENVY 5640 series are provided in this section. For more product

specifications, see the Product Data Sheet at www.hp.com/support.

System requirements

System requirementsSystem requirements

Software and system requirements are located in the Readme file.

For information about future operating system releases and support, visit the HP online support

website at www.hp.com/support.

Environmental specifications

Environmental specificationsEnvironmental specifications

●Recommended operating temperature range: 15ºC to 32ºC (59ºF to 90ºF)

●Allowable operating temperature range: 5ºC to 40ºC (41ºF to 104ºF)

●Humidity: 20% to 80% RH non-condensing (recommended); 25ºC maximum dewpoint

●Non-operating (Storage) temperature range: –40ºC to 60ºC (-40ºF to 140ºF)

●In the presence of high electromagnetic fields, it is possible the output from the HP ENVY 5640

series may be slightly distorted.

●HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize

injected noise due to potential high electromagnetic fields.

Print specifications

Print specificationsPrint specifications

●Print speeds vary according to the complexity of the document.

●Method: drop-on-demand thermal inkjet

●Language: PCL3 GUI

Scan specifications

Scan specificationsScan specifications

●Optical Resolution: up to 1200 dpi

●Hardware Resolution: up to 1200 x 1200 dpi

●Enhanced Resolution: up to 1200 x 1200 dpi

●Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray)

●Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)

●Supported File Types: BMP, JPEG, PNG, TIFF, PDF

●Twain Version: 1.9

92 Appendix A Technical information ENWW

Copy specifications

Copy specificationsCopy specifications

●Digital image processing

●Maximum number of copies varies by model.

●Copy speeds vary according to the complexity of the document and model.

Cartridge yield

Cartridge yieldCartridge yield

Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.

Print resolution

Print resolutionPrint resolution

Table

Table Table A-1

A-1

A-1A-1 Print re

Print re

Print re Print resolution

solution

solutionsolution

Draft mode

Draft modeDraft mode ●Color Input/Black Render: 300x300dpi

●Output (Black/Color): Automatic

Normal mode

Normal modeNormal mode ●Color Input/Black Render: 600x600dpi

●Output (Black/Color): Automatic

Plain-Best mode

Plain-Best modePlain-Best mode ●Color Input/Black Render: 600x600dpi

●Output (Black/Color): Automatic

Photo-Best mode

Photo-Best modePhoto-Best mode ●Color Input/Black Render: 600x600dpi

●Output (Black/Color): Automatic

Max DPI mode

Max DPI modeMax DPI mode ●Color Input/Black Render: 1200x1200dpi

●Output: Automatic (Black/Color), 4800x1200 optimized dpi (Photo Paper, Color)

ENWW Specifications 93

Plastics

PlasticsPlastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability

to identify plastics for recycling purposes at the end of product life.

Material safety data sheets

Material safety data sheetsMaterial safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP website at:

www.hp.com/go/msds

HP inkjet supplies recycling program

HP inkjet supplies recycling programHP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is

available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free

of charge. For more information, go to the following website:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Power consumption

Power consumptionPower consumption

Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified

to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment.

The following mark will appear on ENERGY STAR qualified imaging products:

Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/

energystar

Disposal of waste

Disposal of waste Disposal of waste equipment by users

equipment by users

equipment by usersequipment by users

This symbol means do not dispose of your product with your other household waste.

Instead, you should protect human health and the environment by handing over your

waste equipment to a designated collection point for the recycling of waste electrical

and electronic equipment. For more information, please contact your household waste

disposal service, or go to http://www.hp.com/recycle.

Chemical substances

Chemical substancesChemical substances

HP is committed to providing our ut the chemical substances in our customers with information abo

products as needed to comply with legal requirements such as REACH

(Regulation EC No

1907/2006 of the European Parliament and the Council)

. A chemical information report for this

product can be found at: www.hp.com/go/reach.

ENWW Environmental product stewardship program 95

Battery disposal in the Taiwan

Battery disposal in the TaiwanBattery disposal in the Taiwan

Battery notice for Brazil

Battery notice for BrazilBattery notice for Brazil

California Perchlorate Material Notice

California Perchlorate Material NoticeCalifornia Perchlorate Material Notice

EPEAT

EPEATEPEAT

96 Appendix A Technical information ENWW

Toxic and hazardous sub

Toxic and hazardous subToxic and hazardous substance table (China)

stance table (China)

stance table (China)stance table (China)

Restriction of hazardous substance (Ukraine)

Restriction of hazardous substance (Ukraine)Restriction of hazardous substance (Ukraine)

Restriction of hazar

Restriction of hazarRestriction of hazardous substance (India)

dous substance (India)

dous substance (India)dous substance (India)

ENWW Environmental product stewardship program 97

FCC statement

FCC statementFCC statement

Notice to users in Korea

Notice to users in KoreaNotice to users in Korea

VCCI (Class B) compliance

VCCI (Class B) compliance VCCI (Class B) compliance statement for users in Japan

statement for users in Japan

statement for users in Japanstatement for users in Japan

Notice to users in Japan

Notice to users in JapanNotice to users in Japan about the power cord

about the power cord

about the power cord about the power cord

ENWW Regulatory information 99

GS Statement (Germany)

GS Statement (Germany)GS Statement (Germany)

100 Appendix A Technical information ENWW

Regulatory information for wireless products

Regulatory information for wireless productsRegulatory information for wireless products

This section contains the following regulatory information pertaining to wireless products:

●Exposure to radio frequency radiation

●Notice to users in Brazil

●Notice to users in Canada

●Notice to users in Taiwan

●Notice to users in Mexico

●Wireless notice to users in Japan

Exposure to radio frequency radiation

Exposure to radio frequency radiationExposure to radio frequency radiation

Notice to users in Brazil

Notice to users in BrazilNotice to users in Brazil

102 Appendix A Technical information ENWW

Notice to users in Canada

Notice to users in CanadaNotice to users in Canada

Notice to users in Taiwan

Notice to users in TaiwanNotice to users in Taiwan

ENWW Regulatory information 103

Merk:	HP
Categorie:	Printer
Model:	Envy 5642
Soort bediening:	Touch
Kleur van het product:	Zwart
Ingebouwd display:	Ja
Gewicht:	6820 g
Breedte:	454 mm
Diepte:	410 mm
Hoogte:	161 mm
Gewicht verpakking:	8211 g
Breedte verpakking:	497 mm
Diepte verpakking:	205 mm
Hoogte verpakking:	491 mm
Beeldschermdiagonaal:	2.65 "
Touchscreen:	Ja
Frequentie van processor:	525 MHz
Wi-Fi-standaarden:	802.11b, 802.11g, Wi-Fi 4 (802.11n)
USB-poort:	Ja
Ethernet LAN:	Nee
Geïntegreerde geheugenkaartlezer:	Ja
Compatibele geheugenkaarten:	SD
Markt positionering:	Thuis & kantoor
Aantal USB 2.0-poorten:	1
Stroomverbruik (in standby):	3.6 W
Stroomverbruik (indien uit):	0.2 W
Intern geheugen:	128 MB
Ondersteund beeldformaat:	BMP, GIF, JPG, PNG, TIF
Duurzaamheidscertificaten:	ENERGY STAR
Ondersteunt Windows:	Ja
Ondersteunt Mac-besturingssysteem:	Ja
Maximale resolutie:	4800 x 1200 DPI
Aantal printcartridges:	2
Printkleuren:	Black, Cyan, Magenta, Yellow
Papierlade mediatypen:	Card stock, Envelopes, Iron-On Transfers, Labels, Photo paper, Plain paper, Transparencies
Printtechnologie:	Inkjet
Standaard interfaces:	USB 2.0, Wireless LAN
Printsnelheid (zwart, standaardkwaliteit, A4/US Letter):	12 ppm
Printsnelheid (kleur, standaard, A4/US Letter):	8 ppm
Printen:	Afdrukken in kleur
Duplex printen:	Ja
Paginabeschrijving talen:	PCL 3
Gebruiksindicatie (maximaal):	1000 pagina's per maand
Digital Sender:	Ja
Kopieën vergroten/verkleinen:	50 - 200 procent
Kopieersnelheid (zwart, standaard, A4):	10 cpm
Kopieersnelheid (standaard, kleur, A4):	5 cpm
Maximale kopieerresolutie:	600 x 600 DPI
Kopiëren:	Kopiëren in kleur
Scannen:	Scannen in kleur
Soort scanner:	Flatbed scanner
Scantechnologie:	CIS
Optische scanresolutie:	1200 x 1200 DPI
Max. scangebied:	216 x 297 mm
Ondersteunde documentformaten:	PDF
Faxen:	Nee
Totale invoercapaciteit:	125 vel
Totale uitvoercapaciteit:	25 vel
Maximale ISO A-series papierformaat:	A4
ISO A-series afmetingen (A0...A9):	A4, A5, A6
Gemiddeld stroomverbruik ( bedrijfsresultaat ):	13.95 W
Mobiele printing technologieën:	HP ePrint
Tijdsduur tot de eerste pagina (zwart, normaal):	18 s
Tijdsduur tot de eerste pagina (kleur, normaal):	22 s
Ondersteunde network protocollen (IPv4):	TCP/IP
Geluidsdrukniveau (afdrukken):	64 dB
Totaal aantal invoerladen:	2
Maximumaantal invoerladen:	2
Afmetingen enveloppen:	B5, C6, DL
Grijsniveaus:	256
Maximaal aantal kopieën:	20 kopieën
All-In-One-multitasking:	Ja
Aanbevolen gebruiksindicatie:	300 - 400 pagina's per maand
Kleurenscherm:	Ja
Kleurdiepte invoer:	24 Bit
TWAIN-versie:	1.9
Wifi:	Ja
AC-ingangsspanning:	100 - 240 V
AC-ingangsfrequentie:	50 - 60 Hz

HP Envy 5642 Handleiding

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