ZyXEL IPC-3605N Handleiding

ZyXEL Bewakingscamera IPC-3605N

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IPC-3605N

The First Consumer-Friendly Network Camera

Edition 1, /201 12

www.zyxel.com

Co 11pyright © 20

ZyXEL a s Communic tion Cor apor tion

1 Contents

2 Getting to know your IPC-3605N ............................................................................... 6

2.1 .............................................................................................. 6 Package Contents

2.2 ............................................................................................................. 7 Features

2.3 ................................................................................................. 8 Camera Layout

2.4 LED Status Indicator ........................................................................................ 9

3 Installation.................................................................. Error! Bookmark not defined.

3.1 Connecting Your IPC-3605N .......................... Error! Bookmark not defined.

3.2 .......................................................................................................... 12 Wireless

3.3 Wall and Ceiling Mounting ............................................................................ 13

4 Initial Setup ............................................................................................................... 16

5 ............................................................................................. 17 Accessing your camera

5.1 CloudEnabled™ Viewing ............................................................................... 18

5.2 ................................. 20 Direct Viewing of your Camera (For Advanced Users)

6 Conguration ............................................................................................................ 27

6.1 Video Settings................................................................................................. 27

6.2 .............................................................................................. 28 Camera Settings

6.3 Audio Settings ................................................................................................ 30

6.4 User Settings ................................................................................................... 30

6.5 Network Settings ............................................................................................ 32

6.6 PTZ Control ..................................................... Error! Bookmark not defined.

6.7 Event Setup ..................................................................................................... 38

6.8 ............................................................................................. 45 Recording Setup

6.9 Recording History........................................................................................... 46

6.10 ............................................................................................................. 46 Date

6.11 - .............................................................................................. 47 Multi Camera

7 ............................................................................................................ 49 Event Viewer

8 .............................................................................................................. 50 Maintenance

8.1 Information ..................................................................................................... 50

8.2 .................................................................................................................. 50 Log

8.3 ....................................................................................... 50 System Maintenance

9 Troubleshooting ........................................................................................................ 53

9.1 Reconguring Your Device............................................................................ 53

9.2 ................................................................................................ 53 Cabling Check

9.3 Resetting to Factory Defaults ......................................................................... 54

9.4 Trouble with Active X .................................................................................... 55

9.5 Trouble with Remote Viewing on Browser .................................................... 57

9.6 Symptoms, Causes, and Solutions .................................................................. 59

10 ........................................................................................... 64 Technical Specifications

11 -Sourced Components ...................................................................................... 66 Open

About This Manual

This manual is indented only for users of the ZyXEL IPC- 3605N network camera.

Conventions in this Manual

While using this manual, pay attention to symbols and notations used to draw attention to special

situations, such as:

Caution!

Information provided with this symbol is critical to prevent damage to

the product or injury to the user.

Important!

This symbol indicates instructions that a user must follow in order to

complete a task.

Note:

This symbol indicates additional information or tips to help the user

operate the product.

2 Getting to know your IPC-3605N

2.1 Package Contents

Before setup, ensure your package contains all contents. If anything is missing, contact

your distributor.

Number

Contents

IPC-3605N Network Camera

Ethernet Cable

Power Adapter

Quick Installation Guide

Install Disk

Mounting Screw x3/ Screw Mount p6-x3

2.2 Features

ZyXEL’s -3605 is an easy to install product with support for H.264/MPEG-IPC N

4/MJPEG video compression formats to help ensure high quality video with reduced

bandwidth consumption.

• Small and smart functional design

• 2 megapixel/HD resolution

• Dual H.264, MJPEG, or MPEG-4 video streams

• Active bandwidth management

• Network bandwidth detection

• SMS & E-Mail Notification

• Built-in microphone

• Two-way audio commu nication

• Video recording to local microSD/SDHC or remote NAS

• Mobile connectivity

• Import & Export camera proles

2.3 Camera Layout

Number

Contents

Light Sensor

Lens

IR LEDs p8-x6 (inside)

USB Wireless Adapter Connector

Audio Input

Reset Button

MicroSD Card Slot (on side)

Microphone

LED status indicator

Speaker

Focus adjustment ring

Microphone input

Power adapter port

Composite video jack

Ethernet port

I/O (2 in/1 out) & RJ-485 connector

2.4 LED Status Indicator

The LED status indicator consists of one red and one blue LED. Depending on the

camera’s status, the appear as follows: LEDs will

Red IR LEDs (Left), Blue Status LED (Right)

When the IP camera is turned on, the LEDs will light in the following patterns:

Red LEDs

Blue LED

Indication

System booting

Off

Successfully established network connection

Off

Performing hardware test

Off

Powered o

Blinking (Every

0.5 seconds)

Off

Failed to connect to network/Failed to establish

WPS connection

Off

Blinking (Every

0.5 seconds)

Attempting to establish a WPS connection

Off

Blinking (Every

0.2 seconds)

Successfully established a WPS connection

Blinking

Attempting to establish a network connection

2.5 Digital I/O Connector Block

The I/O connector on the back of the camera provides a central interface between your

home security system and various input devices.

The two digital inputs are normally used with security sensors. They work by detecting a

change in the state of an open or closed circuit. You can check the status of the circuit in

[Setup] > [Event Setup] > [I/O Status]

The output port is normally used to trigger external audio or visual indicators, like sirens

or strobe lights.

3 Installation

3.1 Connecting your IPC-3605N

The picture below illustrates the basic connection of your -3605N IPC camera:

The following table describes the numbered items:

Number

Contents

Ethernet cable from PC to hub/router.

Ethernet cable from router to camera. Use the bundled Ethernet cable to

connect the LAN port of the IP camera to the LAN port of your hub/router.

Wireless adapter (optional). If you’re using the USB Wi-Fi adapter, plug it into

the USB port on your camera for wireless reception.

Power: Attach the power adapter to the camera’s power port, and connect the

plug to a power outlet.

Important!

• The Camera’s USB port only supports the bundled ZyXEL Wireless adapter.

• After unplugging the camera’s power cable, wait at least 4 seconds before

restoring power to the camera.

3.2 Wireless

While using the ZyXEL Wireless adapter, you’ll be able to connect your camera to your

network via WiFi. Keep in mind that you can only have one active connection at any

given time – either through LAN or a wireless network.

Note: If the wireless connection drops or seems slow, try moving your IP camera closer

to the wireless access point for an improved signal.

Important!

• Obstacles between your camera and wireless access point, particularly if made of

materials like wood, cement, or metal, will weaken the strength of your wireless

signal.

• Other 2.4 GHz devices such as microwaves and wireless phones may degrade

performance. Attempt to keep your camera away from such devices.

3.3 Wall and Ceiling Mounting

In order to mount the camera on the wall or ceiling, use the included screws

to fix the bracket to a flat surface. After the camera has been affixed, adjust

the camera to the required viewing angle.

Follow the steps below to mount your camera:

Step 1: Detach the metal mounting plate from the base of the camera by

inserting a flat head screwdriver into the rectangular hole at the wide end of

the base and pressing downward to push the plate away from the rest of the

camera.

Step 2: Press the bottom of the mounting plate (the side with protruding

screw holes) against the mounting surface. Screw the plate to the mounting

surface, and click the plate back into its position at the bottom of the camera,

as shown in the figure below.

3.4 Dismounting the Camera

The following instructions will detail how to remove the camera from a

mounted surface. A flat head and Phillips screwdriver will be required.

Step 1: Remove the camera from the metal mounting plate by inserting a flat

head screw driver into the rectangular hole on the wide end of the plastic

base, and pushing downward.

Step 2: Use a Phillips head screwdriver to remove the metal mounting plate

from the mounting surface.

3.5 Disassemble/Assemble the camera stand

The camera comes attached to its stand when delivered from ZyXEL. If you

need to detach or reattach the stand, follow the diagrams below.

To reattach the camera stand:

4 Initial Setup

Before running the setup utility, make sure you have the IP Camera properly connected.

To begin setup, insert the installation CD supplied with the camera into the CD-ROM

drive of the viewing PC, and the eaZy Wizard utility will start and guide you during the

installation process of the hardware and software for your IP camera.

4.1 Adjusting the Focus

After initial setup, the camera’s focus will need to be adjusted. In order to

adjust focus, aim the camera at the area you wish to monitor and gently turn

the focus adjustment ring, located at the front of the camera. Turning the

ring clockwise will move the focus farther away, while turning

counterclockwise will move the focus closer.

Important: Do not over-tighten the adjustment ring, as this

may damage the unit.

Accessing your camera

Your camera’s video feeds can be accessed in a number of ways, as follows.

1) Your camera is CloudEnabled™ and can be viewed from any PC running a

modern web browser with the Flash plug-in installed. When you first setup your

camera using the included CD, it will register your camera with iSecurity+.

Simply point your web browser to http://zyxel.isecurityplus.com and login with

the username and password you created during setup. You can also download the

iSecurity+ app from iTunes or the Android Market to view your camera from a

smartphone or tablet. This is by far the easiest way to view & control your

camera.

2) View the live video stream on the web browser of any computer. This feature is

compatible with all Desktops, Laptops, or Tablets modern browser. This is the

easiest way to view the video of the IP camera and requires little learning time.

This may require advanced configuration of your home router in order to view the

camera remotely.

(Note: Non-IE web browsers, such as FireFox and Safari, are supported after a

VLC plug-in inst allation.)

3) View the live video stream on the mobile web browser of your iPhone/iPod,

Android phone, BlackBerry, PDA, or any other mobile phones with a built-in web

browser. Through live Motion-JPEG video streaming, you can view your ZyXEL

IP camera while on the go. This may require advanced configuration of your

home router in order to view the camera remotely.

(Note: This functionality requires that a secondary video stream be enabled.

Motion-JPEG mode only offers live viewing function.)

4) View the live video stream on any 3G capable smartphone over the internet.

(Note: A secondary video stream must be enabled.)

4.2 CloudEnabled™ Viewing

4.2.1 Accessing via iSecurity+ Smartphone App

iSecurity+ is an iOS/Android App designed to allow you to quickly and easily access,

control, and view your camera’s video feeds from anywhere.

The iSecurity+ can be located on the App Store and Android Market from your device by

searching “iSecurity+,” or directly from your computer at the Android Market

(http://market.android.com) for Android devices, or the App Store through iTunes

( http://www.apple.com/itunes).

4.2.2 Accessing via iSecurity+ Web App

Once a second stream has been successfully enabled on your ZyXEL camera, you can use

the iSecurity+ web app to view your video feeds. To access the app, simply navigate to

http://zyxel.isecurityplus.com/login in your web browser.

From the login screen, simply enter the username and password you configured during

the camera’s initial setup (For more information, see the eaZy Setup Wizard).

The follo wing screen will appear:

To configure your camera’s settings, click the Configure button beneath the video

display.

This page allows you to easily adjust your camera’s time zone, display and audio settings,

and infrared lighting.

Sharing options can be accessed from the Sharing tab at the top of the screen.

4.3 Direct Viewing of your Camera (For Advanced Users)

4.3.1 Accessing via PC web browser

Users can access their video feeds and camera management tools easily through any web

browser. Simply follow these steps.

1) Open any web browser (Internet Explorer, Safari, Firefox, Chrome, etc.)

2) Type in your camera’s IP address (eg. 192.168.1.11. This number can be easily

found by using the eaZy set up Wizard utility)

3) ting a user name and password. (Default A dialogue box will appear reques

username and password are both ‘admin’)

4) After entering a valid username and password, your browser will prompt

installation of camera software from ZyXEL Communications Corporation. Click

on the warning message, and choose to Install ActiveX

5) A confirmation dialogue box will appear. Select [Install] twice to install both

USActiveX.cab and IPCamClientActiveX.cab.

Note: ZyXEL ActiveX only supports 32-Bit browsers. If you’re running

a 64-bit Operating System, you’ll still have to run the 32-Bit version of

your browser in order to access your camera.

6) If a security alert appears, select “Unblock.”

7) You’re now ready to view and manage your camera from your web browser.

Note: If your IP camera falls behind a firewall, you will need to enable

ports 80 and 554 in your firewall and link them to the internal IP address

of the camera. Should you have more than one, increase the values

above by 1 (For example, the second camera would have ports 81 and

555.)

4.3.1.1 Page Layout

On the first page, you can see the basic control panel on the top and left, and live video

on the right hand side. Click the icon to collapse control panels.

The following table describes the labels found on this screen.

Number

Label

Description

Left control panel

provides control over video recording, voice

communication, I/O, and snapshot

Video stream

Allows you to change between stream-1 and stream-2.

(Stream 2 can be enabled and configured in [Settings] >

[Video]

Video mode

selection

Allows you to change the video display between single,

multi, and auto- scan.

Top control panel

Allows you to adjust Brightness, speaker volume, and

microphone volume.

Live Video pane

Live video stream. You can switch to full-screen mode

by right-clicking on the video pane and selecting

‘fullscreen.’

Channel selection

Select a channel from the drop-down list, or click the

arrow icon to switch to the next/previous channel.

4.3.1.2 Icons

The following table describes the icons found on this s creen.

Icon

Label

Description

Fit browser to

Resizes the live video pane to fit your browser window

Actual size

Resizes the live video pane to the original size

Brightness

Adjusts the camera’s brightness.

Microphone

Volume

Adjust microphone volume. Click the icon to mute the

built-in microphone

Setup

Click the [Setup] button to access the settings for you

camera.

Speaker Volume

Adjust speaker volume. Click this icon to mute the

built- in speaker

Snapshot

Click the snapshot button to take a snapshot from live

view. A preview window will pop up. Right-click and

choose ‘Save Image As…’ to save the snapshot to your

PC.

Communicate

Allows you to speak into your PC microphone and

broadcast through the camera’s speaker. See the Voice

Communication section for details.

Digital Out

Triggers the alarm and siren connected to the Digital

Out port of your camera

Record

Record live video by pressing the [Record] button. (If

your computer cannot play .mkv files, download and

install VLC media player from the internet.)

Open

Open a file browser to search and playback video files

captured by the camera

4.3.1.3 Voice Communication

Pressing the button allows you to speak into your PC microphone and

broadcast through the camera’s speaker or audio line out. To talk through the external

speaker connected to the IP camera, place your cursor on the button, right-

click, and select [Settings] to choose input device and input source.

With the device configured, clicking the will allow you to speak through your

microphone and be heard from the camera for 90 seconds.

Note:

When using the voice communication feature, you may experience various

degrees of delay between transmission from the computer and playback on the

camera, depending on the condition of your network environment.

4.3.2 Accessing via iPhone/Smartphone Web Browser

Any smartphone with a built-in web browser can be used to view the live video feed in

M-JPEG format (video only). Viewing of M-JPEG video streams is supported by

Android and iPhone devices, as well as a variety of mobile internet devices like laptops

and tablets.

Supported Platforms:

• Windows – IE, Google Chrome, Safari, FireFox (Non-IE browsers require VLC

plugin)

• Linux – Firefox

• Mobile Devices – iPhone, iPod Touch, BlackBerry, Android, Windows Mobile

Prior to viewing your camera from a remote location over the internet, port forwarding

must be configured on the router to which the IP camera is connected. (For more

information, see the remote viewing section in the troubleshooting chapter). Then follow

these steps to view your camera using a mobile web browser:

1) Use a PC to log on to the camera, then go to [Setup] > [Video Settings], then

check the [Enable 2nd Stream (include 3GPP)] box to enable a secondary video

s tream.

2) -2, set the codec to “Motion JPEG.” For stream

3) Launch the web browser on your iPhone, Android phone, or other mobile internet

device, and enter [IP address]/mjpeg.html into the address field of your phone’s

web browser to watch live video on your mobile device.

(Note: The IP required IP address is located at the bottom of the page, just above

the [Save] and [Reset] buttons.)

4.3.3 Accessing via 3GPP Mobile Phone

You can access your IP camera via 3GPP-compatible mobile phones provided your

camera has a stable internet connection, and your mobile devices has a stable connection

to the 3G network. There are also several steps which must be taken to ensure 3GPP

functionality.

1) gs]) must be enabled, The second video stream (located at [Setup] > [Video Settin

with resolution set to QQVGA, FPS set to 5, codec set to MPEG-4, and quality set

to medium.

2) DDNS functionality must be enabled, with a valid DDNS address.

3) An active internet connection must be available for both the IP camera and the

mobile device.

4) Port forwarding must be properly configured (as detailed in section 4.2)

Having taken the above steps, enter the camera’s RTSP streaming address into the

address field of your mobile web browser. The RTSP address will take the form of

“rtsp://ipcamera- -ip/medias2”, wherein “ipcamera ip” is the IP address located above the

[save] and [reset] buttons in [Setup] > [Video Settings].

5 Configuration

5.1 Video Settings

The Video Settings ess the main screen consists of all the basic settings options. To acc

setup page, click on the setup button at the top right in the live view screen. You can

configure detailed settings of your IP camera here.

The following table describes the labels found on this screen.

Label

Description

Turbo Picture

This mode provides best video quality, but frame rate

is limited to 15.

Motion Adaptive

This mode provides 30FPS at a lower resolution

Enable 2nd Stream

This enables the second stream for viewing from

mobile devices.

Stream 1/Stream- -2

Resolution

Resolution settings. Options are QQVGA, QVGA,

VGA, and 1080x720 (720p)

Codec

The codec used to encode video. MPEG-4 can be

viewed from external devices, while H.264 uses less

bandwidth.

Framerate

Framerate. 5~30 FPS. Higher framerate is more

bandwidth- sive. inten

Quality

Video quality settings. 64kpbs~3Mbps.

Active Bandwidth Management

Allows the to intelligently change video IPC-3605N

bitrate depending on network congestion. This avoids

video deterioration and frame dropping.

Video Preference

Allows you to choose between a preference toward

higher quality image or a higher framerate. Click on

the bar to set.

Viewing on PC

The IP to view your camera from a PC outside the

network.

Viewing on Phone Browser

The address to view your camera from a mobile

d evice.

Save

Saves current settings

Reset

Reset to defaults.

5.2 Camera Settings

To access the Camera Settings screen, click on ‘Camera’ on the navigation bar in the

settings menu. From this page, you can control image and color related settings, as well

as the IR lights of your camera.

The following table describes the labels found on this screen.

Label

Description

Video Properties

Brightness

Set image brightness (1~100)

Sharpness

Set image sharpness (1~8)

Saturation

Set image saturation (1~10)

White Balance

Set image’s white balance to compensate for different lighting

conditions.

Flickerless

Sets Flickerless mode. 50(default) or 60 Hz

Exposure Control

Auto

Allow the camera to automatically control shutter speed.

Manual

Manually configure shutter speed (1/5s~1/1600s)

Low Light Behavior

On/Off

Controls your camera’s automatic behavior in low- light.

Maximum Exposure

Control shutter speed in low light. (Disable~30FPS)

Maximum Gain

Controls image gain in low light. (1~8.5dB)

LED Indicator

Turns the blue LED on the front of your camera On/Off

IR Light Control

Operation Mode

Allows you to set when your camera’s IR lights will turn on.

Options include Always Off, Always On, Auto, or By

Schedule.

Activate/Deactive IR

light on…

Allows you to set days and times when the camera’s IR lights

will be active.

Embed Text and Image

Location

Embed text in the upper left, upper right, lower left, or lower

right of the video feed.

Text

Enter the text you wish to display.

Enable Flip Mode

Flips the image 180 degrees vertically. Enable this feature

when the camera is mounted upside-down.

5.3 Audio Settings

The Audio Settings screen allows you to enable or disable audio, as well as adjust

volume. Stream-2 audio is only available for adjustment when it is selected and 3GPP

mode has been checked in video settings.

To access the Audio Settings screen, go to settings, then select Audio from the sidebar.

The following screen will appear.

The following table describes the labels found within t his screen.

Label

Description

Enable Audio

Select Yes or No to enable or disable

audio.

Codec

Select the codec which will be used to

encode audio.

Volume

Select volume level (1~10)

Save

Save settings

Reset

Reset to default settings

5.4 User Settings

The User Settings pane allows you to add, modify, or remove viewers/administrators.

Viewers are only able to view live audio, and can’t change any camera settings.

Administrators may control the camera and make changes to settings.

To access the user settings pane, navigate to Settings, then select Users from the sidebar.

The following screen will appear.

The following table describes the labels found within this screen.

Label

Description

Modify/Remove

Click here to Modify or Remove an

existing viewer

Add

Click here to add a new viewer or

administrator

Allow anonymous viewer login

Click here to allow anonymous viewers

without requiring name and password.

These viewers are restricted to viewing live

video only.

When you add a new user, the following screen will appear to allow you to provide user

name, password, and group type.

5.5 Network Settings

The Network Settings page allows you to check your network settings and make detailed

adjustments.

To access the Network Settings pane, navigate to settings and select Network from the

sidebar. The following screen will appear.

5.5.1 Ethernet Settings

The Ethernet Settings page will allow you to choose your IP address configuration. To

access the Ethernet Settings page, navigate to Settings, then select Network, and Ethernet

from the sidebar. The following page will appear.

On this page, you can set the camera to obtain an IP address via DHCP (recommended),

use a manual IP address, or obtain an IP address via PPPoE, for which a valid user name

and password are required.

5.5.2 Wireless Settings

If you have installed the ZyXEL wireless adapter, you’ll be able to set up a wireless

connection from this page. To connect wirelessly, check the [Use Wireless First] box to

give priority to wireless connections when the LAN network is also connected. You will

also be able to choose to connect via DHCP or a static IP address and specific access

point.

To access the wireless settings, navigate to Settings, then to Network on the side panel,

then select Wireless from the dropdown menu. The following screen will appear.

5.5.3 Network Diagnostic

Here you can run the diagnostic tool for your current network settings, and it will show

error messages if any anomaly is detected. For further information on error messages,

please refer to the troubleshooting section.

5.5.4 Network Bandwidth

This automatic network connection test helps users better define the appropriate video

bitrate for their network. To perform the network bandwidth test:

1. Go to [Setup] > [Network], and click on [Network Bandwidth] located on the left

menu to start.

2. Wait for your browser to prompt the installation of a java plug- in. Click the text to

accept.

3. The camera will begin testing your connection’s speed.

4. When the diagnostic is complete, the camera will advise you as to the optimal

settings for your camera.

This message indicates that the currently connected network has the capacity to support

up to 10 network cameras of identical bit rate settings (either on Stream 1 or Stream 2). If

the message shows a less favorable result, go to [Setup] > [Video] to select a lower

bitrate.

5.5.5 Advanced

This page allows you to adjust advanced network settings. To access this pane, navigate

to [Setup] > [Network] > [Advanced]. The following screen w ill appear.

The following table describes the labels on this screen.

Label

Description

DNS Server

Set the DNS server to be found via DHCP, or enter a manual DNS

address

NTP

Configuration

NTP stands for Network Time Protocol. To synchronize your camera’s

clock with an NTP server, choose to either obtain an NTP server

address via DHCP, or use an external NTP server (default address is

pool.ntp.org)

HTTP Server

Set the HTTP port for your IP camera to be viewed and controlled from

the internet. Valid port ranges fall between 1 and 32767 (Default port:

80). If your network setup requires port forwarding, refer to the Port

Forwarding section of this manual.

RTSP Server

RTSP stands for Real Time Streaming Protocol. Setting a port here

allows 3GPP streaming for mobile phones. (Default port: 554)

5.5.6 DDNS

This page allows you to use DDNS (Dynamic Domain Name Service) to tie your

camera’s current IP address to a domain name, making it easier to remember. If you

already have an account with DDNS or no- u can input your domain name here for ip, yo

easier access to your camera.

To access the DDNS page, navigate to [Settings] > [Network] > [DDNS]. The following

screen will appear.

5.5.7 UPnP

This page allows you to enable/disable the Universal Plug and Play feature of your IP

camera, as well as change your device’s name. If your operating system supports UPnP,

and DHCP is in use on your current network, the IPC3605 will automatically be detected

and added to My Network Places in Windows. If you want to use the IG D (Internet

Gateway Device) protocol on your camera, it can be enabled from this screen.

To access the UPnP screen, navigate to [Settings] > [Network] > [UPnP]. The following

screen will appear.

Note: To enable UPnP on Windows, go to Add or Remove Programs in

Control Panel, then click Add/Remove Windows Components, double-click

“Network Services,” and check “UPnP User Interface.”

5.5.8 RTP

If you want to broadcast video using RTP (Real-time Transport Protocol), use this page

to set up the port range, video/audio address, and port number.

To access the RTP page, navigate to [Settings] > [Network] > [RTP]. The following

screen will appear.

5.5.9 QoS

QoS (Quality of Service) helps prioritize network traffic in order to reserve bandwidth for

necessary applications. This page will allow you to customize packet priority for different

types of packet data (video/audio, event/alarm, web) by specifying values for the DSCP

(Differentiated Services Code Point) field in their IP packets. The DSCP value that

represents highest priority is 46. The default DSCP value is 0, which indicates normal

priority (no QoS).

The following is a table of recommended DSCP values. The drop precedence indicates

the order in which IP packets will be dropped when the network is congested. Packets

with a higher drop precedence will be dropped first. Each class in the table is assigned a

certain amount of bandwidth.

Drop

Precedence

Class 1

Class 2

Class 3

Class 4

High

Medium

Low

Important note: For QoS to function properly, all switches and routers in your network

must also support QoS.

5.6 Event Setup

From this page, your camera can be programmed to respond to events – such as detected

motion, or a triggered I/O device – and send a snapshot direct -ly to your e mail account,

ftp server, image server, notification server, HTTP server, or SMS server in order to warn

you about what’s happened.

5.6.1 Event Servers

This page provides 6 different server- -types capable of receiving notification of events: E

mail, FTP, Image, Image, Notify, HTTP, and SMS. To set up Event Servers, navigate to

[Setup] > [Event Setup] > [Event Server Setup]. The following screen will appear.

5.6.1.1 E- Mail Server

Your camera supports standard SMTP on SSL- protected webmail platforms such as

Hotmail (Windows Live), and Gmail. To utilize this function, navigate to [Setup] >

[Event Setup] > [Event Server Setup] > [Email Event Server Setup]. The following

screen will appear.

The following table describes the labels found in this screen.

Label

Description

SMTP Server

Enter SMTP server information in this field

(ie. smtp.gmail.com)

SMTP Port

Enter your SMTP server’s port information

From Address

Enter your full e-mail address (ie.

xxxx@xx.com)

To Address

Enter the full e-mail address you wish to

receive notifications.

Authentication Method

select Login.

User Name

Enter your full username (ie.

xxxx@xxx.com)

Password

Enter your e- mail account’s password

Subject

Enter the subject line you want alert e-

mails to have.

Save

Save settings

Clear

Clear settings

Cancel

5.6.1.2 FTP Server

This page allows you to set up your camera to automatically upload triggered snapshots

to an FTP server. To access this page, navigate to [Setup] > [Event Server Setup] > [FTP

Server]. The following screen will appear.

The following table describes the labels found within this screen.

Label

Description

FTP Address

Enter the address of your FTP server

FTP Port

Enter the port of your FTP server

User Name

Enter your user name here

Password

Enter your Password here

Upload Path

Enter the file path of the folder where you

want snapshots to be stored.

Save

Save settings

Clear

Clear settings

Cancel

5.6.1.3 Image Server

This page allows you to set the file name that will be used when snapshots are taken. To

access this page, navigate to [Setup] > [Event Setup] > [Event Server Setup] > [Image].

The following screen will appear.

5.6.1.4 Notify Server

This page allows you to input a message that notifies a server that an event was triggered.

This feature is meant to be integrated with video management software.

5.6.1.5 HTTP Server

The HTTP Server page allows you to set your camera to input the URL of an HTTP

server used by an NVR in order to signal your NVR that there’s an event being triggered.

To access this page, navigate to [Setup] > [Event Setup] > [Event Server Setup] >

[HTTP]. The following screen will appear.

5.6.1.6 SMS Server

Your IP camera is capable of sending SMS notifications to one or more pre-defined

recipients in case an event is triggered. This feature requires no additional hardware –

users need only to have an account with a third- -party web based SMS gateway service

provider.

To access this page, navigate to [Setup] > [Event Setup] > [Event Server Setup] > [SMS

Server]. The following screen will appear.

The following table describes the labels found within this screen.

Field

Description

Service Provider

Your SMS gateway service provider.

(Default: Clickatell)

User Name

Your user name

API ID

API ID provided by your service provider

Target country

The country code for the recipient’s phone

number

Target Cell Phone recipient’s mobile phone

number

Cell phone number of the recipient.

Accept settings and move to the next page

Reset

Reset settings

Clear

Clear settings

Cancel

After you input your settings, click [Next]. The following page will appear.

This page allows you to input the message that will be sent when an event is triggered.

Enter your message, then click [Next]. The following screen will appear.

This page will allow you to test your camera’s SMS functionality. To send yourself a test

SMS, click the [Send me a SMS message via the SMS Gateway] button.

Click [Finish] to complete setup.

5.6.2 Trigger Setup

This page allows you to create, modify, or delete event triggers. To access the Trigger

Setup page, navigate to [Setup] > [Event Setup] > [Trigger Setup]. The following screen

will appear.

Select the actions to be taken, then click [Finish] to complete trigger setup.

5.6.3 Motion Detection

Motion Detection allows you to define up to three regions that will trigger an event if

motion is detected.

Select a region, sensitivity level (S1: Lowest ~ S5: Highest) from the dropdown list, and

then click and drag on the video display to define the region. Click [Save] for settings to

take effect.

5.6.4 I/O Status

The I/O Status page displays the status of devices plugged into I/O ports.

5.6.5 Au dio Detection

The Audio Detection page allows you to define the threshold at which sound will trigger

an event. The audio detection function on this IP camera works by measuring volume

levels.

Sensitivity

Trigger Threshold

Low

Approx 65~70dB

Medium

Approx 80~85dB

High

Approx 100~105dB

5.7 Recording Setup

The IPC-3605N supports storage of both snapshots and video clips to local storage. To

configure this function, navigate to [Setup] > [Recording Setup]. The following screen

will appear.

This page allows you to view your SD Card’s status, capacity, and gives you the option

of formatting the card, as well as enabling recording to an SD card in the event of

network failure.

Click [Next] to continue. The following screen will appear.

This page allows you to configure the circumstances in which recording to the SD card

will occur. Users may choose to record when motion is detected, when audio is detected,

when digital input(s) are detected, and the duration of the recording in seconds.

Users may also schedule recording, or disable recording entirely.

Click [Save] to complete recording setup.

5.10 Multi- Camera

This page allows you to add, modify, or delete additional IP cameras on your camera list.

To access this page, navigate to [Setup] > [Multi-Camera]. The following screen will

appear.

To add a camera, click [Add]. The following screen will appear.

The following table describes the labels found within this screen.

Camera

The # by which this camera will be

identified

IP Address

Enter the camera’s IP address here

User Name

Enter the username used to access the new

camera in this field

Password

Enter the password used to access the new

camera in this field

RTSP Port

Enter the camera’s RTSP port (default 554)

HTTP Port

Enter the camera’s HTTP port (default 80)

Save

Cancel

6 Event Viewer

The Event Viewer allows you to view detailed logs of events which have been triggered.

To access this page, navigate to [Setup], then select [Event Viewer] from the top panel.

Select any type of event from the sidebar (Motion, I/O, Scheduled Triggers, or Audio

Detection) to view that type’s history, or click on image links to view event-triggered

snapshots.

7 Maintenance

The Maintenance screen provides information about your IP camera, access to the history

log, and system maintenance functions.

7.1 Information

To access the Maintenance Information screen, navigate to [Setup], then select

[Maintenance] from the top panel. The following screen will appear.

7.2 Log

This page provides a system log for your camera. To access this page, navigate to

[Setup], select [Maintenance] from the top panel, and then select [Log] from the side

panel.

To clear the system log, click the [Clear Log] button.

7.3 System Maintenance

The System Maintenance page allows you to reboot your IP camera, change the User

Interface language, export/import profiles, reset to factory defaults, or update your

camera’s firmware.

7.3.1 Reboot Camera

Press the [Reboot] button to reboot your camera.

7.3.2 Profile Management

Profile Management allows users to easily set up multiple cameras. After one camera is

properly configured, users can export that camera’s configuration to a profile on their PC,

which can then be loaded onto other cameras. This feature also serves as a backup in case

settings need to be restored.

1) erly configured, go to [Maintenance] > After the first camera has been prop

[Profile Management], and click [Export] to download a profile to a user-

specified location.

2) To load an existing profile into a camera, log into that camera’s System

Maintenance page, press [Browse], and locate the profile you wish to load. Click

[Import] to load the profile.

3) The camera will reboot, which can take approximately 60 seconds. Do not

interrupt the reboot process, as this can damage your camera permanently

Caution:

You may only import profiles among id entical camera models.

7.3.3 Firmware Update

Firmware updates are available at us.zyxel.com/support. After downloading the latest

firmware for your camera, click the [Browse] button to locate the firmware file on your

hard drive, then click the [Upgrade] button to update the camera’s firmware. Once the

upgrade process begins, it must not be interrupted or you risk permanently damaging

your camera.

If some icons are out of place after reboot, press [Ctrl] + [F5] to force your browser to

refresh its cache.

Caution:

Before updating firmware, close all other browser windows and

background applications.

Note: Should you accidentally close your browser’s window during the

upgrade process, DO NOT unplug the power cable or reset the camera

immediately. Try waiting 3-5 minutes, as the camera may complete the

upgrade process on its own.

8 Troubleshooting

During the course of installation, you might encounter various . The following issues

section contains some troubleshooting procedures to help you solve these problems.

8.1 Reconfiguring Your Device

Anytime you need to re-configure your IP camera, you can simply double-click on the

eaZy Wizard icon to launch the eaZy Wizard configuration tool. During the

configuration, the eaZy Wizard will automatically scan for all of the available ZyXEL IP

surveillance products installed on your LAN network (even if they are not on the same

subnet). Scanning generally takes around 1 minute to complete, and once it completes,

you will see all available IP cameras populate the list.

8.2 Cabling Check

If your camera doesn’t appear on the device list in the eaZy Wizard, follow these steps to

check your cables:

1) Check that your IP camera has been connected to the LAN network and powered

on for more than 1 minute

2) to see if your computer has a successful connection to the network. Check

Note: You can check your router’s connection status from the maintenance

page of your router’s settings.

8.3 Resetting to Factory Defaults

If you’ve forgotten your password, or your camera’s been acting generally strange, you

can follow the steps below to reset the camera to its default settings. To reset the camera:

1) Press and hold the reset button (located on the camera’s rear panel) for

approximately 10 seconds. When successful, you should see the status indicator

light turn off.

2) After approximately 5 more seconds, the status indicator light should turn on

again. This indicates that the camera has been successfully reset to factory

defaults.

3) Wizard. Reconfigure your camera using the eaZy

Once the camera is reset, it will take approximately 1 minute to reboot. Wait for it to

finish, then load the eaZy Wizard to scan for the camera.

8.4 Trouble with Active X

After launching your browser and entering your camera’s IP address, you’ll be asked for

the username and password combination (Default is admin/admin, case sensitive.)

No User Interface in the Browser

This issue could have three possible causes.

1) ActiveX was not installed. Follow the instructions on- screen to install ActiveX, or

you won’t have access to the user interface.

Note:

ZyXEL’s ActiveX components only support 32-bit Internet Explorer. If your

computer is running a 64-bit operating system, you’ll still need to use a 32-

bit browser to access the camera.

2) ActiveX was installed but not enabled. Ensure that ActiveX has been properly

registered in Internet Explorer. Make sure that both USActiveX.cab and

IPCamClientActiveX.cab are registered under the Tools > Manage Add-Ons

menu in Internet Explorer.

3) Browser security settings. Ensure your browsers security settings allow the

installation of ActiveX by adding the IP address of the camera to the list of trusted

sites in Internet Explorer.

If you’ve gone through all above steps but still can’t obtain video/audio on your browser,

close all browser windows and delete the ‘IPSurveillance Embedded” folder found in

C:\Program Files. (If using 64-bit windows, look in C:\Program Files (x86)), then open

your browser, log into your IP camera, and reinstall the ActiveX client.

If your browser is returning a “213 file not found” error, try rebooting your computer.

8.5 Trouble with Remote Viewing on Browser

You can view your camera’s video streams remotely over the Internet. If you’re having

trouble viewing video remotely, refer to the section below for troubleshooting tips.

The above figure depicts a typical setup in which:

• The IP camera has a static virtual IP address of 192.168.0.1

• The WAN IP address at the IP camera site is 61.220.20.16

• The client (user) is trying to receive the video/audio stream remotely.

To successfully view live video streamed from the IP camera, you need to:

1) Ensure that the camera’s image quality setting stays within the bandwidth limit of

your local network. You can check the camera’s image quality setting in [Setup] >

[Video]. If your quality setting exceeds your bandwidth limit, you will experience

stuttering video or a blank screen.

2) Check the ports used by the camera in [Setup] > [Network] and note the HTTP

and RTSP server ports, in this case ports 80 and 554 respectively, as shown

below.

3) Enable port forwarding on your router and allow traffic on the ports the IP camera

is using. You may need to consult the manufacturer of your router for setting

details. Note: Your router may require a reboot after port forwarding is set. The

following figure details the settings required to remotely view the IP camera.

After taking the above steps, you should be able to log into your IP camera from a remote

location by entering the DDNS address or the static IP address into the navigation field of

your web browser. For example, in this case, you could enter into http://61.220.20.16:80

the location field of Internet Explorer to access your IP camera.

Important:

• If you have multiple IP cameras installed on a network, you’ll need to change

HTTP and RTSP ports manually so each camera uses a different port. For example,

the second device in the above example would need to use ports 80 and 555, and

the second device would be accessed at http://61.220.20.16:81

• When configuring port forwarding/mapping on your router, note that the public

RTSP port must be equal to the internal RTSP port used by the IP camera. For

example, if the IP camera uses RTSP port 554 internally, then its mapped public

RTSP port should also be 554. The same does not apply to the HTTP port.

8.6 Symptoms, Causes, and Solutions

Listed below are some common problems, and their solutions.

Symptom

Possible Cause/Solution

Problems accessing

from LAN network

using web browser

The entered IP address is incorrect.

Make sure the IP address you entered matches the IP address of your camera. If you are

certain that your camera is configured with the same subnet mask as that of your PC, you

can first disconnect other cameras, then run the eaZy Wizard to scan for the camera on your

network. It will display the camera’s IP address on your network.

(Note: If you’re running Windows7/Vista, you’ll need to run the eaZy Wizard tool with

system administrator rights. Simply right-click the eaZy Wizard icon and select “run as

administrator”)

If you’re not sure whether your camer is on the same subnet as your PC, reconnect your

camera to your PC directly (configure the IP address of your PC as 192.168.0.X), and run

eaZy Wizard again to reconfigure its subnet address to match that of your PC, then

reconnect it to your router or switch and run eaZy Wizard again.

The viewing PC is not connected to the LAN network.

Check to see if your PC has a successful connection to the LAN network your camera is

installed on. You can open a command prompt window (by pressing Winkey+R, typing

“cmd,” and hitting OK), then input ‘ipconfig’ and press [Enter]. When your PC is

connected to the network, it will display information about your IP address, subnet mask,

etc.

Problems accessing

via wireless

connection

The wireless adapter is not firmly plugged into the camera's USB socket.

Check if the wireless adapter is firmly plugged into the USB socket on camera. When

camera has established wireless connection successfully, the LED status indicator of the

wireless dongle will appear green and blue.

Wireless settings are not configured properly.

Check to see if wireless settings are configured correctly. Go to the camera’s Wireless

Settings page and make sure you have inputted the right IP address, SSID and

Keyphrase.

The wireless connection is broken.

If you intend to access your camera by way of wireless connection, please check that:

1. The IP camera is connected to the correct wireless access point.

2. You have correctly set the encryption type and key for the wireless connection. If you

didn’t use a router on your network, the default IP address for the camera will be

192.168.0.128.

You can check the status of the connection by logging on to your router's maintenance

page. Consult with the manufacturer of your router for detailed instructions.

Symptom

Possible Cause/Solution

Scanning and connecting to

wireless AP takes a long time

Too many wireless APs nearby.

The amount of time taken to scan wireless APs depends on the number of

wireless APs around the camera. If there are too many wireless APs (30 or

more), it may take as long as 3 minutes to complete the scanning process. A

possible workaround is to turn down the video setting a notch temporarily, and

then turn it up again after you have completed configuring your wireless

connection.

For example, you can first set your video setting as QVGA, MPEG-4, 5fps,

512Kbps; Then go to network page for wireless connection setup and set the

video setting back to its original state. This could reduce scanning time

Successful login to the camera,

but no image is displayed

The ActiveX component is not installed.

If you are viewing the camera video on Internet Explorer, make sure you have

installed and enabled the camera's ActiveX components. Open Internet

Explorer and go to [Tools] > [Manage Add ons] and check that you’ve got -

both the “IPCamClientActiveX.cab” and “USActiveX.cab” control

components registered and enabled. Refer to the "Trouble with the ActiveX

Client" section of this manual for further help.

The VLC plugin is not installed for non-IE browsers.

If you’re viewing the camera from Firefox, Safari, or Chrome, make sure your

VLC plugin is properly installed. (Visit www.videolan.org/vlc/ to download

the codec.)

Successful access on local

network, but trouble accessing

from the Internet.

The entered hostname/WAN IP address is incorrect.

Make sure you entered the correct hostname (if you use DDNS) or the WAN

IP address of your camera in the location field of the web browser.

The LAN network is not connected to Internet.

Both the device you’re using and the camera need to have a connection to the

Internet. Check if you can browse the Internet on your LAN network. If not,

contact your network administrator for assistance.

The camera's WAN IP address has changed but yet to be updated into DNS

cache.

If you use DDNS service, the information of your camera's IP address and the

domain name the IP address is linked to are stored in the DNS cache. The

cache is used to retrieve the IP information by the DNS server which translates

entered hostname into the camera's IP address. Though the information is

updated every few minutes (determined by the value of TTL, Time to Live),

occasionally the DNS information changes (e.g. your camera acquires a new

IP address) but the old information is still stored in the cache, resulting in

connection failure.

When this happens, try waiting a few minutes for the new IP information to be

updated to the DNS server and then retry connection, or try to decrease the

TTL value. If it still doesn't work, refer to other possible causes and solutions.

The router's configuration does not allow incoming traffic to the camera.

To access your camera from the internet, you’ll need to enable port forwarding

on your router and allow incoming traffic on the HTTP and RTSP port your

camera is using (your router may require a reboot after port forwarding is set).

Refer to the "Remote Viewing via Internet Explorer" section in the user

manual for detailed information. If you don't know how to enable port

forwarding on the router, consult the manufacturer of your router for

instruction.

Symptom

Possible Cause/Solution

Network diagnosis shows

error icon

Network connection error.

The network connection test verifies that the camera has successfully connected to

the LAN network. When the diagnosis result shows a red exclamation mark icon, it

means that the camera fails to connect to the LAN network. Check if the LAN

cable is securely connected to the Ethernet port of the camera and to your

hub/router, or check if the LAN cable is functioning normally. Also check whether

the gateway address your camera uses is identical to that of your router

Internet connection error.

The Internet connection test verifies if the camera is connected to the Internet.

When

the diagnosis result shows a red exclamation mark, it may represent a failed

connection to the LAN network. It could also be caused by inappropriate settings

on your router that makes your router unable to connect to the Internet, such as the

wrong PPPoE user name/password, or wrong WAN IP settings (when your ISP

provides you with fixed IP address). See if the PC connected to your router can

also access the Internet. If not, consult your ISP/ router manufacturer for correct

Internet setting. If your router can connect to the Internet but your camera

connected to your router cannot, check whether the IP, subnet mask and gateway is

correctly set on your camera.

HTTP/RTSP port error.

The HTTP port is used for transmitting web pages and commands over the Internet.

The RTSP port is used for sending video/audio data. These two test items will fail

whenever port forwarding is not enabled. Make sure you have enabled port

forwarding on your router and have allowed traffic on ports your IP camera is

using. Refer to the "Remote Viewing via Internet Explorer" section of this manual

for more information

Problem using DDNS

service

The user information is incorrect.

Go to the main setup page. On the left menu, select [Network] > [DDNS], and

check if the ID and password is correct. Also check with your service provider to

see if your service account is active.

The entered address is incorrect.

Go to the main setup page and select [Network] > [DDNS] on the left menu, and

then check if the DDNS service is enabled and if you have the correct address.

Incoming traffic to the network camera is not allowed.

Please refer to the "Remote Viewing via Internet Explorer" section in the

troubleshooting chapter of this manual and look for instruction on enabling port

forwarding.

Problem using eaZy

Wizard

The IP camera’s IP address is repeatedly displayed as “DHCP mode” in eaZy

Wizard.

This means the camera cannot obtain an IP address from DHCP Server or the IP

address assigned to the camera is not on the same subnet as the LAN network.

Please try to set the camera’s IP address to a static one. Note that you have to set up

the DNS server for your camera (in the advanced network settings) if your camera

uses a static IP address.

Symptom

Possible Cause/Solution

Part of the image becomes

pixilated/Image artifacts

appear

Network bandwidth is insufficient.

Without sufficient bandwidth, video quality will deteriorate and image errors like

pixilation or frame-drop may occur. When you view your camera remotely from

the

Internet, your camera needs sufficient upload bandwidth to transmit video stream

and you need sufficient download bandwidth to download video stream at the

remote location.

To gain satisfactory video quality, ensure there is sufficient upload bandwidth

available to your network camera by taking the following actions:

1. Contact your Internet Service Provider (ISP) to confirm the upload/download

speed limit of your service. If the bit rate of the video stream is set at 512Kbps

or higher but your Internet service only provides a max. of 512Kbps for upload

bandwidth, then try to lower the bit rate setting in [Setup] > [Video].

2. Run a network speed diagnostics on WebVUer to determine the bandwidth

level of the currently connected network. To do so, log in to your camera using

WebVUer and go to [Setup] > [Network] > [Network Bandwidth]. When the

speed

diagnostics is done, the WebVUer will advise you of the appropriate setting.

Consider the following actions to ensure sufficient download bandwidth at your

remote viewing location:

1. Contact your Internet Service Provider (ISP) to confirm the upload/download

speed limit of your service. If the bit rate of the video stream is set at 3Mbps

or higher but your Internet service only provides a max. of 2Mbps download

bandwidth, then try to lower the bit rate setting in [Setup] > [Video].

2. Upgrade to a Gigabit network switch. Regular 10/100 Mbps network switches

cannot handle multiple megapixel streams.

3. While you are viewing the network camera remotely, shutting down any other

applications that are also consuming network bandwidth in the background.

Gray images are seen

repeatedly

Network quality is insufficient.

Seeing lots of gray images in live view mode indicates that many data packets

which carry video data are dropped during the transmission. This might be caused

by network congestion, wireless congestion, or the limited upload/download

bandwidth of your network. To measure the upload/download capability of your

network, you can use either the “Network Bandwidth” testing tool in the network

settings page, or visit speedtest.net (http://speedtest.net/).

When using wired connection:

Test your bandwidth to determine whether this problem is the result of poor

network quality. Alternatively, try connecting your camera to your viewing

computer directly to see if there are any faulty devices on your network.

When using wireless connection:

Besides the possible network bandwidth issue, your wireless signal strength could

also come into play. Low wireless signal strength can lead to the same problem.

You can check your wireless signal strength in the camera’s network settings page.

The wireless signal level seen in the network settings is measured in dBm. To gain

the optimal wireless connection quality, a signal level greater than -60 dBm is

recommended. When the signal level is too low, you may have to place your

wireless Access Point in a different location, use a wireless repeater, or remove

obstacles between the camera and the wireless AP.

Ghost image is seen

Network quality is too low.

This is a common problem when the network’s quality is low or the video setting is

too high. Lower your camera’s video bit rate and see if the problem continues.

Symptom

Possible cause/solution

A warning message

appears stating

“Your video

quality is too high

for your Internet

bandwidth.”

Network quality is not high enough.

This means the camera’s browser interface, WebVUer, could not receive a steady stream

of video data from your camera. The loss of video data might also be caused by network

congestion or insufficient bandwidth. Please refer to other related troubleshooting tips.

Additionally, if the CPU usage on your viewing computer is too high, the same warning

message will be showed. You can monitor the CPU usage by right clicking on your

Windows taskbar and choose “task manager”, and then click the Performance tab.

Cannot store

recordings on a

microSD card

The microSD card is not inserted firmly into position.

Remove -the memory card and re insert it into the card slot. To verify if your SD card is

properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card

Status] and [SD Card Capacity] shows correct information. If "not detected" is shown,

remove and re insert the card again, refresh the WebVUer, and verify again.-

The microSD card is not properly formatted.

Go to main setup page, and choose [Recording Setup] from the left menu. Choose

[Micro SD] for the "Destination" field, and then press the [Format] button. If still not

functioning properly, try storing still snapshots onto the SD card. Failure in storing

snapshots often suggests a problem with the memory card.

Your microSD card is not supported by the camera.

Your IP camera may not fully support high capacity memory cards from all

manufacturers. Contact ZyXEL if you think you’ve encountered an SD card compatibility

problem.

Your SD card does not meet writing speed requirements.

You may experience minor issues in video recording when your SD card doesn’t meet

writing speed requirements. ZyXEL recommends using class 4 or above SD cards for

video recording.

A motion detection region has not been configured for recording triggered motion events.

If you want to record video clips of detected motion to an SD card, you’ll need to set at

least one motion detection region before setting up event based recording in Recording -

Setup.

Technical Support Information

In the event of problems that cannot be solved, please contact your vendor. If you cannot contact your

vendor, contact a ZyXEL office in the region in which you bought the device. Regional offices are listed at

www.zyxel.com/web/contact_us.php

ZyXEL communications Corporation – Worldwide Headquarters

www.zyxel.com

Tel. +866-2- -2912 3685 | Fax +866-2-2912-3656

11F., No. 223, Sec. 3 Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C)

Product specificaties

Merk:	ZyXEL
Categorie:	Bewakingscamera
Model:	IPC-3605N

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