Xerox Document Centre 230 LP Handleiding

Xerox Printer Document Centre 230 LP

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Xerox PrinterMap
Enterprise Printer Platform
Version 1.3
User Guide for Windows NT and Windows
95/98
Xerox Corporation
701 South Aviation Blvd.
El Segundo, CA
90245
USA
Xerox Canada, Limited
5650 Yonge Street
North York, Ontario
Canada
M2M 4G7
Americas Customer Operations
800 Long Ridge Road
Stamford, CT
06904 1600-
USA
Xerox Limited
Parkway
Marlow
Buckinghamshire
SL7 1YL
United Kingdom
Copyright 1998 Xerox Corporation. All Rights Reserved.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or
hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles,
templates, icons, screen displays, looks, etc.
XEROX, The Document Company, the stylized X, and CentreWare DP, are trademarks of Xerox Corporation or its subsidiaries.
Lexmark and MarkVision are trademarks of Lexmark International, Inc. HP and JetAdmin are trademarks of Hewlett-Packard Company. Microsoft,
Microsoft Windows, Windows NT, Windows 95/98, MS, and MS-DOS are trademarks of Microsoft Corporation. Novell, NetWare, and Client 32 are
trademarks of Novell Inc. All other product names are trademarks/tradenames of their respective owners.
Notice
Specifications described in this publication are subject to change without notice. Use of some features may be limited by your hardware or software
configuration. Contact your dealer, Xerox, or Xerox Limited for details.
Contents
PrinterMap User Guide iii
Contents
List of Figures
...................................................................................................... vi
i
List of Tables ............................................................................... ix
Preface ........................................................................................... x
Chapter Overview ................................................................................ xi
Who should Use this Guide ..................................................................xi
Conventions Guide............................................................................... xi
Mouse Conventions............................................................................. xii
Related Reading .................................................................................. xii
Workstation Requirements ..................................................................xii
Hardware ......................................................................................... xii
Software .......................................................................................... xii
Memory Requirements ..................................................................... xii
Projecting Hard Disk Requirements.................................................. xii
Projecting Discover Time ................................................................ xiii
Projecting Network Trac.............................................................. xiii
Conclusion....................................................................................... xv
Chapter 1 Overview.......................................................................1
How it all Works................................................................................... 3
PrinterMap Components........................................................................4
Contents
PrinterMap User Guide iv
Chapter 2 Getting Started.............................................................6
PrinterMap Installation ..........................................................................7
Loading PrinterMap Files ...................................................................7
PrinterMap Re-Installation .................................................................9
PrinterMap Uninstall ..........................................................................9
Running PrinterMap for the First Time ................................................10
Conguring PrinterMap.......................................................................12
Conguration Window Panels ..........................................................13
Discover...........................................................................................13
Alarms ............................................................................................. 13
Alarm............................................................................................... 14
Status...............................................................................................16
Application Paths .............................................................................16
Reporting.........................................................................................18
PrinterMap Shutdown .........................................................................20
Chapter 3 Discover Process
...................................................................................................... 2
1
Overview.............................................................................................22
Discover Conguration .......................................................................22
IP..................................................................................................... 23
IPX.................................................................................................. 24
Community Strings........................................................................... 25
Operation ............................................................................................27
Advanced Conguration Issues............................................................30
Supported Vendors and Printer Models............................................ 30
Chapter 4 User Interface
...................................................................................................... 3
4
Topology Overview............................................................................. 35
Menu Bar Items...................................................................................36
File................................................................................................... 36
Topology ......................................................................................... 36
Group .............................................................................................. 39
Report.............................................................................................. 41
Tools ...............................................................................................42
Help.................................................................................................43
Toolbar ...............................................................................................43
Topology Viewing Areas..................................................................... 44
Viewing Printer Information ................................................................46
Printer Groups .................................................................................47
Printer Icons.....................................................................................47
Contents
PrinterMap User Guide v
Printer Status ...................................................................................48
Printer Properties Window ...............................................................49
Adding and Deleting Managed Printers................................................ 51
Adding Printers to PrinterMap..........................................................51
Deleting Printers from PrinterMap....................................................51
Right-Click Menus ..............................................................................51
Printer Icon Right-Click Menu ......................................................... 51
Topology Right-Click Menu............................................................. 54
Additional Functionality ...................................................................... 55
Adding Printers to Groups through Drag and Drop .......................... 55
Selecting Multiple Printers................................................................ 56
Chapter 5 Status and Reporting
...................................................................................................... 5
6
Service Overview ................................................................................ 57
Memory Requirements ..................................................................... 57
Stopping and Re-starting Polling Tasks ............................................57
Status Function ................................................................................... 59
Overview .........................................................................................59
Operation ......................................................................................... 59
Icon Colors ......................................................................................60
Reporting Function.............................................................................. 60
Reporting Service.............................................................................61
Disabling Reporting..........................................................................61
Enabling Reporting........................................................................... 63
Generating Reports ..........................................................................63
Standard Reports .............................................................................64
Reporting Data Custodial Procedures ............................................... 69
Chapter 6 Alarms
...................................................................................................... 7
2
Alarm Detection ..................................................................................73
Alarm Conguration............................................................................ 73
Viewing Alarms...................................................................................73
Chapter 7 Troubleshooting
...................................................................................................... 7
7
Log Files and Debug Functionality.......................................................78
Discover Problems .............................................................................. 80
Discover Error message is returned immediately and no printers are
discovered........................................................................................80
Incomplete Discover ........................................................................ 80
Contents
PrinterMap User Guide vi
Discover doesn't complete................................................................81
Status / Alarm Problems ......................................................................81
Icons Not Changing Color According to Status:...............................81
Alarms Not Being Received in Alarm Log Window.......................... 81
Alarm Reads Invalid Alarm Value from Printer ..............................81 “ ”
No Pop-ups or Application Launches Occurring...............................81
Reporting Problems.............................................................................82
Standard Reporting Reports ............................................................. 82
Error Messages ...................................................................................82
PrinterMap Discover Error Messages ...............................................90
PrinterMap Reporting Service Messages ..........................................99
PrinterMap Alarm Log Messages ................................................... 107
PrinterMap Status Service Messages ..............................................109
Contents
PrinterMap User Guide vii
List of Figures
Figure 1 PrinterMap Components ........................................................... 4
Figure 2 Welcome to PrinterMap window............................................. 10
Figure 3 Discovery Required window ................................................... 11
Figure 4 PrinterMap Conguration window.......................................... 13
Figure 5 Alarm Conguration window.................................................. 14
Figure 6 Alarm Notication Pop-up window......................................... 15
Figure 7 Status Conguration window.................................................. 16
Figure 8 Application Conguration window.......................................... 17
Figure 9 Reporting Conguration window............................................ 18
Figure 10 Select Report Attributes window .......................................... 19
Figure 11 Discover Conguration window............................................ 22
Figure 12 Router Discover Conguration window ................................ 24
Figure 13 Community Strings window.................................................. 26
Figure 14 Community Strings Update dialog......................................... 26
Figure 15 Available Disk Space window ............................................... 27
Figure 16 Not Enough Disk Space Notication window ....................... 28
Figure 17 Discover Progress window.................................................... 29
Figure 18 Discover Complete dialog..................................................... 29
Figure 19 PrinterMap Topology window .............................................. 35
Figure 20 Add Printer window.............................................................. 37
Figure 21 Update Printer Information window ...................................... 38
Figure 22 Create Group window........................................................... 39
Figure 23 Delete Group Conrmation dialog ........................................ 40
Figure 24 Add Printer(s) to Group window........................................... 40
Figure 25 Remove Printer Conrmation dialog ..................................... 41
Figure 26 Printer Icon Components ...................................................... 48
Figure 27 Printer Properties window..................................................... 49
Figure 28 Edit Serial Number window .................................................. 50
Figure 29 Printer Icon Right-click Menu ............................................... 51
Figure 30 Generate Report sub-menu.................................................... 52
Figure 31 Add Printer(s) to Group dialog ............................................. 54
Figure 32 Remove Printer dialog........................................................... 54
Figure 33 Topology Right-Click menu .................................................. 55
Figure 34 Group Right-Click menu....................................................... 55
Figure 35 Service Control window........................................................ 58
Figure 36 Reporting Conguration window .......................................... 62
Figure 37 Verify Disabling Reporting Option window........................... 62
Figure 38 Reporting Parameters window .............................................. 65
Figure 39 Example Group Standard Report window ............................. 66
Figure 40 Report Attributes window..................................................... 67
Contents
PrinterMap User Guide viii
Figure 41 Impending Loss of Information window................................ 70
Figure 42 Upcoming Loss of Information Details window.................. 70 –
Figure 43 Individual Printer Alarms window ......................................... 73
Figure 44 Alarm Log window............................................................... 75
Figure 45 Alarm log Acknowledge window ....................................... 76 –
Contents
PrinterMap User Guide ix
List of Tables
Table 1 Document Typographic Conventions......................................... xi
Table 2 Additional Disk Space Required with Reporting Enabled..........xiii
Table 3 Default SNMP Time-out Values............................................... 33
Table 4 Toolbar Icons........................................................................... 43
Table 5 Attribute List ........................................................................... 44
Table 6 Predened Groups ................................................................... 46
Table 7 Printer Icons ............................................................................ 47
Table 8 Printer Status to Icon Color Mapping....................................... 48
Table 9 Printer Status to Icon Color Mapping....................................... 60
Table 10 Alarm Condition to Status Color Mapping.............................. 74
Table 11 Processes Eligible for Debug .................................................. 78
Table 12 Debug Parameter Values ........................................................ 78
PrinterMap User Guide xi
Chapter Overview
Chapter 1 Overview - Benefits and components of PrinterMap.
Chapter 2 Getting Started - Prerequisites for installation as well as
installation procedures.
Chapter 3 Discover Process – PrinterMap’s Discover process is discussed
in detail.
Chapter 4 User Interface – The functionality accessed via PrinterMap’s
main menu.
Chapter 5 Status and Reporting – PrinterMap’s Status and Reporting
functionality are discussed in detail.
Chapter 6 Alarms – PrinterMap’s alarm capabilities as well as alarm
summary and alarm log windows are discussed.
Chapter 7 Troubleshooting - What to do when something unexpected
occurs
Who should Use this Guide
This guide is designed as a tool for the following personnel:
• System Administrators
• Network Technical Support Personnel
Conventions Guide
The following table explains the typographic conventions used in this guide.
Table 1 Document Typographic Conventions
Typeface Description Example
AaBbCc123 Indicates text you must enter as a command
at a workstation prompt.
Type exit
at the DOS prompt
to close the window.
A BA BCC123 Indicates a specific key or keys you must
press to perform an action.
Press ENTER to execute the
following command.
AaBbCc123 Indicates a direct reference to an item
appearing in a window. Also indicates the
title of a guide.
Double-click the Reset
menu item to...
AaBbCc123 Indicates the name of a file or directory in
the workstation environment.
This member is in the Site
dataset.
AaBbCc123 Indicates emphasis. You must run a discover
before using PrinterMap.
PrinterMap User Guide xii
Mouse Conventions
This guide assumes that you are familiar with a two button mouse. The left button
is used to select an item and perform drag and drop functions, and the right button
displays menus.
1. Click (Double-Click) indicates you press and rapidly release the left mouse
button (twice for Double-Click).
2. Press indicates you must keep the button pressed until the desired action is
achieved.
Related Reading
To gain a broader understanding of topics covered in this guide, the user should be
familiar with material relating to the following printer management applications.
1. Xerox CentreWare DP
2. HP JetAdmin
3. Lexmark MarkVision
4. Tektronix PhaserShare
5. Olivetti
Workstation Requirements
Hardware
1. Pentium or higher processor
2. 9 Mb of Hard Disk for program files
3. 32 Mb of RAM
Software
1. Windows NT 3.51 or 4.0, or Windows 95/98
2. TCP/IP or IPX network configuration
3. NetWare IntranetWare/Client 32 required for IPX Discover of devices
Memory Requirements
The main PrinterMap executable (the Topology window) occupies approximately
4Mb of RAM.
The Status and Reporting services occupy approximately 2.5MB of RAM each.
Projecting Hard Disk Requirements
The following is a scenario designed to provide a view of PrinterMap process and
device requirements.
If the reporting option is disabled, the disk space requirements are 9Mb for
programs and log files.
Reporting
Option
Disabled
PrinterMap User Guide xiii
Each managed printer requires a static amount of reporting and status information.
Allow for an additional 412Kb per managed printer to support reporting data.
This covers a rolling two-year span of data. Please note that this space is
allocated for each printer when it is discovered.
Given these requirements, managing 100 printers would require an additional
41.2Mb of disk space over and above the 9Mb required for PrinterMap programs
and log files. Below is a table showing the additional disk space required for
managing 10, 100 and 1000 printers if the reporting option is enabled.
Number of Printers to
Manage
Additional Disk Space
10 Printers 4.12Mb
100 Printers 41.2Mb
1000 Printers 412Mb
Table 2 Additional Disk Space Required with Reporting Enabled
Projecting Discover Time
The following is an example of Discover process time.
The System Administrator chooses to discover network printers through a local
range of IP addresses. This range contains 35 entries, of which 6 are printers.
Discover takes approximately 3.0 seconds per entry or 105.0 seconds total.
Projecting Network Traffic
In this scenario, the Discover time is affected by total number of entries in the
range of IP addresses and the number of devices being determined as printers. A
greater number of IP address entries increase the discover time even for the same
amount of printers.
The following is a collection of data illustrating the amount of network activity
you can expect when using PrinterMap. To demonstrate expectations of traffic, an
example has been used of a standard network of 100 printers.
Average SNMP request packet size: 200 bytes
Average SNMP response packet size: 200 bytes
Example
Class C Network (254 addressable nodes)
254 Network devices
100 Network printers which support Host Resources MIB (SNMP)
Reporting
Option
Enabled
Assumptions
PrinterMap User Guide xv
100 SNMP queries for prtMarkerCounterUnit MIB value (Impression Count
Units)
100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression
Count)
400 SNMP queries for prtMarkerSuppliesSupplyUnit MIB value (Toner level
units)
400 SNMP queries for prtMarkerSuppliesMaxCapacity MIB value (Toner level
max)
400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current supply/toner
level)
400 SNMP queries for prtInputCapacityUnit MIB value (Paper level units)
400 SNMP queries for prtInputMaxCapacity MIB value (Paper level max)
400 SNMP queries for prtInputCurrentLevel MIB value (Current paper level)
Discover traffic totals: 3,548 queries X 400 bytes = 1,419,200 bytes (1.4mb)
100 SNMP queries for hrDeviceStatus MIB value (Device Status) (per hour)
100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression
Count) (per hour)
400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current supply/toner
level) (per hour)
400 SNMP queries for prtInputCurrentLevel MIB value (Current paper level)
100 SNMP queries for hrPrinterDetectedErrorState MIB value (Alarm condition
code) (per hour)
Traffic subtotal: 1,100 queries/hr X 400 bytes/query = 440 kb/hr
100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression
Count)
400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current toner level)
Conclusion
Traffic subtotal: 500 queries/hr X 400 bytes/query = 200 kb/hr
On-going
Status Service
Estimates
On-going
Reporting
Service
Estimates
PrinterMap User Guide xvi
Based on this scenario, if you were to support 100 printers with 1 hour status and
reporting intervals you can expect approximately 640 kb of traffic per hour on
your network from PrinterMap. This traffic can be more than offset by proactively
fixing parameters before several users send multiple jobs to non-functioning
printers.
Note: This trac does not reect a constant impact on bandwidth. These
queries occur in bursts.

Product specificaties

Merk: Xerox
Categorie: Printer
Model: Document Centre 230 LP

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