Sony PCWA-A220 Handleiding

Sony Overige computer accessoire PCWA-A220

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PCWA-A220 What to do if...

Troubleshooting Guide

This document provides solutions to the most common problems users

have with their Access Points.

Please refer to this guide before contacting Sony Customer Information

Services.

Case 1

Scan Utility does not start. Or Access Point cannot be found with Scan Utility

1Did you wait long enough?

Occasionally, searching for the Access Point can take up to 30 seconds. Start Scan Utility, or click the “Scan” button, wait 30 seconds, and then confirm that the Access

Point has been detected.

2Did you connect the Access Point to the power outlet?

The Access Point’s “POWER” indicator lights when the Access Point is connected to a power outlet.

3Did you remove or insert the wireless LAN PC card while Scan Utility was starting up?

Start Scan Utility with the wireless LAN PC card inserted.

4Is the Windows XP Internet Connection Firewall function enabled?

If the Internet Connection Firewall function is enabled, communication may not be possible. Follow the procedure below to check or change the settings.

1Click the “Start” button, point to “Connect To,” and click “Show all connections.”

2Right-click the Wireless Network Connection icon to be connected, and click “Properties.”

3Click the “Advanced” tab and (if selected) deselect the “Protect my computer and network by limiting or preventing access to

this computer from the Internet” check box.

4Click “OK.”

z Hint

Refer to Windows XP Online Help for details about the Internet Connection Firewall.

Note

Take appropriate precautions to ensure security when the “Internet Connection Firewall” function is disabled. Except when configuring the Access Point, it is

strongly recommended that you enable the Internet Connection Firewall function at all times.

5If the above action does not remedy the problem, refer to “Case 2: The computer cannot communicate with the Access

Point.”

Case 5 A window with the “User Name” field appears when configuring the

Access Point, but I don’t know what to enter

You do not need to enter a user name. In the Password field appearing in the same screen, enter the Administrator Password of

the administrator who configured the Access Point. (The example shows the screen for Internet Explorer 5 running on

Windows XP. The screen appearance differs depending on the operating system you are using.)

Case 6 Connection is not possible after completing the configuration

1Did you complete procedures 1 through 6 of the Quick Start Guide?

Refer to the procedure described in “Case 7: Forgot Settings” to reset the Access Point to its factory default settings, and then redo procedures 1 through 6 described in the

Quick Start Guide.

2After configuring “Wireless Settings” in steps 12-14 of procedure 5 in the Quick Start Guide, did you also configure the

computer to match the settings?

With Windows 98 SE, Windows Me or Windows 2000, refer to the instruction manual provided with the wireless LAN PC card you are using, and change the computer

settings so that they match the Access Point settings. With Windows XP, follow the procedure below to change the computer settings.

1Perform steps 1-2 of under “Case 2: The computer cannot communicate with the Access Point.”2

2Click “Advanced.”

3From “Available networks,” select the same name that you set for the Access Point Network

Name (SSID), and click “Configure.”

z Hint

If the network has the same name as one appearing in “Preferred networks,” select the network from the list in “Preferred

networks,” and click “ Remove” to remove it from the list.

4If WEP encryption is enabled, select the “Data encryption (WEP enabled)” check box, clear the

“The key is provided for me automatically” check box, and type the WEP key set for the Access

Point into the “Network key” field.

5Click “OK.”

z Hint

If you have forgotten your Access Point settings, refer to the procedure described in “Case 7: Forgot Settings” to reset the

Access Point to its factory default settings.

Case 7 Forgot Settings

Follow the procedure below to reset the Access Point to its factory default settings.

With the Access Point’s power on, use the end of a paper clip or a similar object to hold

down the reset switch located on the bottom of the Access Point.

Upon pressing the reset switch, the “WIRELESS” indicator goes on. Hold the switch down for about 6 seconds until the indicator goes

off.

The Access Point is reset to its factory default settings when the “WIRELESS” indicator goes off.

Case 8 I want to know more about Access Point functions and perform advanced

settings

Click the “Start” button, point to “Programs” (“All Programs” when using Windows XP), “Wireless LAN,”

“PCWA-A220,” and click “Online Help.”

Online Help appears.

z Hint

For updates and connection information, refer to product information and Q&A search at the Sony Online Support (http://ita.sel.sony.com/support/wirelesslan/).

• Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and in other countries.

• In this document, the term “Windows 98 SE” is used to refer to Microsoft

® Windows® 98 Second Edition, the term “Windows Me” to Microsoft® Windows® Millennium

Edition, “Windows 2000” to Microsoft® Windows® 2000 Professional, and “Windows XP” to Microsoft

® Windows® XP Home Edition and Microsoft® Windows® XP

Professional.

• Other system names and product names that appear in this manual are registered trademarks or trademarks of their respective owners. Note that the ™ and ® symbols

are not used in this manual.

Continued on next page

Reset switch

Case 2 The computer cannot communicate with the Access Point

1Is the Wireless LAN PC card properly inserted into the computer, and does the computer correctly recognize it?

Follow the procedure below to check.

z Hint

The following procedure is not necessary if your computer has built-in wireless LAN capabilities. However, if your computer has a switch or software facility to disable

the wireless LAN function, refer to the instruction manual for your computer and confirm that the wireless LAN feature is switched on.

1Confirm that the wireless LAN PC card is properly inserted into the computer.

If the card is not properly inserted, refer to the instruction manual for your wireless LAN PC card to insert it.

2With the wireless LAN PC card properly inserted, double-click the icon on the

taskbar, and confirm that your wireless LAN PC card appears in the “Hardware

devices” list.

Note

In Windows XP, there is a feature that hides inactive icons on the taskbar.

If this feature is enabled, click to display all icons.

3If your wireless LAN PC card does not appear in the Hardware devices list, refer to“ ”

the instruction manual for your wireless LAN PC card to make the computer

recognize the card.

2Is the computer configured for wireless communications?

With Windows 98 SE, Windows Me or Windows 2000, refer to the instruction manual for your wireless LAN PC

card to configure wireless communications. With Windows XP, follow the procedure below to configure

communications.

1Click the button, point to Connect To, and click Show all connections.“ ”Start “ ” “ ”

2In the Network Connections window, right-click the Wireless Network“ ”

Connection icon to be connected, and click View Available Networks.“ ”

3From the Available networks list in the Connect to Wireless Network“ ” “ ”

window, select the Access Point, and click “ ”Connect.

z Hint

If “This network requires the use of a network key (WEP)...” is displayed, it means that there is a

network key (WEP key) set for the Access Point. Type the network key (WEP key) in the

“Network key” field, or refer to “Case 7: Forgot Settings,” and follow the procedure to reset the

Access Point to its default settings.)

3Have you correctly specified the Network Name (SSID) and WEP key

(Network key)?

With Windows 98 SE, Windows Me or Windows 2000, refer to the instruction manual for your wireless

LAN card, and confirm the Access Point’s network name (SSID) and WEP key (Network key). With

Windows XP, follow the procedure below to check.

z Hint

The factory default network name set for the Access Point is “default.” There is no default WEP key setting.

1Follow step 2 of the procedure described in Case 2: The computer cannot communicate with the Access Point to open the“ ”

“ ”Connect to Wireless Network window.

2Select the network name of the Access Point to which you want to connect from Available wireless networks.“ ”

3If there is a WEP key set for the Access Point, enter the WEP key into the Network key field.“ ”

4Click Connect.“ ”

If the connection is not successful, refer to the procedure described in “Case 7: Forgot Settings” to reset the Access Point to its factory default

settings, and then follow the procedure described in the Quick Start Guide to reconfigure.

4Is the wireless network connection acting as a network bridge? (Windows XP only)

Follow the procedure below to confirm or change the settings.

1Click the button, point to Connect To, and click Show all“ ”Start “ ” “

connections.”

2Confirm that the wireless network connection in question is not acting as a

network bridge.

3If the wireless network connection is configured as a network bridge, right-

click the wireless network connection icon, and click Remove from bridge.“ ”

5Has an IP address been acquired for the computer?

With “DHCP (Automatic)” selected in the computer’s IP address settings, follow the procedure below. Refer to Windows Help regarding configuration of the computer’s

IP address.

With Windows 98 SE/Windows Me

1Click the button, and click “ ”Start “ ”Run.

2In the field, type (without quotation marks), and click “ ”Open “ ”winipcfg “ ”OK.

3In the IP Configuration window, select your wireless LAN PC card from the drop-“ ”

down list.

4Confirm that the IP address appears in the IP Address field.“ ”

5If the address or an address starting with appears in the “ ”0.0.0.0 “ ”169.254. “IP

Address Release, Renew.” field, click “ ” and click “ ”

Note

If the IP address starts with “169.254.,” the address is not obtained from the DHCP server but assigned by

Windows on its own. With that address, connection to the network is not possible.

With Windows 2000/Windows XP

1Click the Start button, point to Programs (when using Windows XP, select All“ ” “ ” “

Programs ), Accessories, and click Command Prompt.” “ ” “ ”

2In the Command Prompt window, type ipconfig /all (without quotation marks and“ ”

with one space between and ), and then press the Enter key.“ ”ipconfig “ ”/all

3Confirm the IP address for your wireless LAN PC Card.

z Hint

The name of the wireless LAN PC Card appears in the “Description” line.

4If 0.0.0.0 or an address starting with 169.254. appears in the“ ” “ ”

“ ” “ ”Description line, type ipconfig /renew (without quotation marks

and with one space between and ) , and then“ ”ipconfig “ ”/renew

press the Enter key.

A new IP address is assigned.

Note

If the IP address starts with “169.254.,” the address is not obtained from the DHCP

server but assigned by Windows on its own. With that address, connection to the

network is not possible.

Case 3 I don t know which Access Point to select’

Check the MAC address on the label on the bottom of the Access Point, and then select the Access Point with the corresponding MAC address from the Access Point

List in Scan Utility.

Case 4 I cannot click the Access Point Setup Page button“ ”

1Have you selected the Access Point you want to configure?

Click the Access Point you want to configure in the Access Point List in Scan Utility.

2Does a icon appear to the left of the Access Point you want to configure?

If the icon for the Access Point you want to configure is , the Access Point and computer are on different subnets. In this case, follow the procedure below to reconnect

so that the Access Point and computer are on the same subnet. (If they are on the same subnet, the appears.)

Tip

The following procedure is only applicable on networks where IP addresses are obtained automatically (networks where a DHCP server is running).