HP EliteDesk 800 G4 Handleiding
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Maintenance and Service Guide
HP EliteDesk 800 G4 TWR Business PC
HP EliteDesk 880 G4 TWR Business PC
© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2018
Document Part Number: L17283-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to your nd
product. Then select .User Guides
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, surface. Do at
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block Also, do not allow the AC adapter to contact the skin or a soft surface, such as airow.
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits by the International Standard for Safety of Information Technology dened
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product features ........................................................................................................................................... 1
Standard features ........................................................................................................................... 1conguration
Front panel components ........................................................................................................................................ 2
Rear panel components ......................................................................................................................................... 3
Serial number location .......................................................................................................................................... 4
2 Illustrated parts catalog ................................................................................................................................ 5
Computer major components ................................................................................................................................ 5
Miscellaneous parts ............................................................................................................................................... 8
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 10
Electrostatic discharge information .................................................................................................................... 10
Generating static ............................................................................................................................... 10
Preventing electrostatic damage to equipment ............................................................................... 11
Personal grounding methods and equipment .................................................................................. 11
Grounding the work area ................................................................................................................... 11
Recommended materials and equipment ........................................................................................ 12
Operating guidelines ........................................................................................................................................... 12
Routine care ......................................................................................................................................................... 13
General cleaning safety precautions ................................................................................................ 13
Cleaning the computer case .............................................................................................................. 13
Cleaning the keyboard ....................................................................................................................... 13
Cleaning the monitor ......................................................................................................................... 14
Cleaning the mouse ........................................................................................................................... 14
Service considerations ......................................................................................................................................... 14
Power supply fan ............................................................................................................................... 14
Tools and software requirements ..................................................................................................... 14
Screws ............................................................................................................................................... 14
Cables and connectors ...................................................................................................................... 15
Hard Drives ........................................................................................................................................ 15
Lithium coin cell battery .................................................................................................................... 15
SATA hard drives .................................................................................................................................................. 16
SATA data cable .................................................................................................................................................... 16
SMART ATA drives ................................................................................................................................................ 16
Cable management .............................................................................................................................................. 17
v
4 Removal and replacement procedures ........................................................................................................... 18
Preparation for disassembly ............................................................................................................................... 18
Access panel ......................................................................................................................................................... 19
Front bezel ........................................................................................................................................................... 20
Front bezel security ............................................................................................................................................. 21
Removing bezel blanks ........................................................................................................................................ 22
Optional front bezel dust ............................................................................................................................ 23lter
System board connections .................................................................................................................................. 24
Memory ................................................................................................................................................................ 25
Populating DIMM sockets .................................................................................................................. 25
Removing and installing DIMMs ........................................................................................................ 26
Drive cage ............................................................................................................................................................ 28
Drives ................................................................................................................................................................... 29
Drive positions ................................................................................................................................... 29
Removing and installing drives ......................................................................................................... 30
Removing a 5.25-inch drive ............................................................................................ 30
Installing a 5.25-inch drive ............................................................................................. 32
Removing a 9.5 mm slim optical drive ........................................................................... 33
Installing a 9.5 mm slim optical drive ............................................................................ 34
Removing a 3.5-inch hard drive ...................................................................................... 37
Installing a 3.5-inch hard drive ....................................................................................... 38
Removing a 2.5-inch hard drive ...................................................................................... 42
Installing a 2.5-inch hard drive ....................................................................................... 43
Removing and installing an M.2 SSD storage card ......................................................... 44
Removing and installing an Optane memory module .................................................... 45
Expansion cards ................................................................................................................................................... 46
Optional rear port ................................................................................................................................................ 52
Rear fan ................................................................................................................................................................ 53
Hood lock (solenoid) ............................................................................................................................................ 54
Hood sensor ......................................................................................................................................................... 55
Option board ........................................................................................................................................................ 56
Fan sink ................................................................................................................................................................ 57
Processor ............................................................................................................................................................. 60
WLAN module ...................................................................................................................................................... 61
Speaker ................................................................................................................................................................ 62
Card reader ........................................................................................................................................................... 63
Power supply ....................................................................................................................................................... 64
System board ....................................................................................................................................................... 65
System board callouts ....................................................................................................................... 67
vi
5 Computer Setup (F10) Utility ........................................................................................................................ 69
Computer Setup (F10) Utilities ............................................................................................................................ 69
Using Computer Setup (F10) Utilities ................................................................................................ 69
Computer Setup–Main ....................................................................................................................... 71
Computer Setup—Security ............................................................................................................... 73
Computer Setup—Advanced ............................................................................................................. 76
Computer Setup—UEFI Drivers ......................................................................................................... 81
Recovering the Settings ............................................................................................................... 81Conguration
6 Troubleshooting without diagnostics ............................................................................................................ 82
Safety and comfort .............................................................................................................................................. 82
Before you call for technical support .................................................................................................................. 82
Helpful hints ........................................................................................................................................................ 83
Solving general problems .................................................................................................................................... 84
Solving power problems ...................................................................................................................................... 88
Solving hard drive problems ................................................................................................................................ 89
Solving media card reader problems ................................................................................................................... 90
Solving display problems .................................................................................................................................... 92
Solving audio problems ....................................................................................................................................... 95
Solving printer problems ..................................................................................................................................... 97
Solving keyboard and mouse problems .............................................................................................................. 98
Solving Hardware Installation Problems ........................................................................................................... 100
Solving Network Problems ................................................................................................................................ 101
Solving memory problems ................................................................................................................................ 103
Solving CD-ROM and DVD problems .................................................................................................................. 105
Solving USB drive problems ..................................................................................................................... 107ash
Solving front panel component problems ........................................................................................................ 108
Solving Internet access problems ..................................................................................................................... 108
Solving software problems ............................................................................................................................... 109
7 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 110
POST numeric codes and text messages .......................................................................................................... 110
Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 115
8 Password security and resetting CMOS ........................................................................................................ 117
Resetting the password jumper ........................................................................................................................ 117
Clearing and resetting the BIOS ........................................................................................................................ 119
9 Using HP PC Hardware Diagnostics .............................................................................................................. 120
Using HP PC Hardware Diagnostics Windows ................................................................................................... 120
vii
Downloading HP PC Hardware Diagnostics Windows ..................................................................... 120
Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 121
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................... 121
Installing HP PC Hardware Diagnostics Windows ........................................................................... 121
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 121
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 122
Downloading HP PC Hardware Diagnostics UEFI to a USB drive ............................................ 122ash
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 122
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 122
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 123
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 123
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 123
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 123
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 123
Appendix A Battery replacement ................................................................................................................... 125
Appendix B Power cord set requirements ....................................................................................................... 128
General Requirements ....................................................................................................................................... 128
Japanese Power Cord Requirements ................................................................................................................. 128
Country-Specic Requirements ........................................................................................................................ 129
Appendix C Statement of memory volatility ................................................................................................... 130
Nonvolatile memory usage ............................................................................................................................... 132
Questions and answers ..................................................................................................................................... 134
Using HP Sure Start (select models only) .......................................................................................................... 135
Appendix D ............................................................................................................................. 136Specications
Index ........................................................................................................................................................... 137
viii
1 Product features
Standard featuresconguration
Features may vary depending on the model. For support assistance and to learn more about the hardware
and software installed on your computer model, run the HP Support Assistant utility.
NOTE: This computer model can be used in a tower orientation or a desktop orientation.
Standard features 1conguration
Front panel components
Drive may vary by model. Some models have a bezel blank covering one or more drive bays.conguration
Front panel components
1 5.25-inch half-height drive bay (behind bezel) 7 Audio-out (headphone) jack
2 Slim optical drive (optional) 8 USB 2.0 port (fast charging port)
3 SD card reader (optional) 9 USB 2.0 port
4 Power button 10 USB 3.1 Gen2 ports (2) (10 Gbit/s data speed)
5 Hard drive activity light 11 USB Type-C port (10 Gbit/s data speed)
6 Audio-out (headphone)/Audio-in (microphone) combo
jack
NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA style headsets.
NOTE: The light on the power button is normally white when the power is on. If it is red, there is a problem with ashing
the computer and it is displaying a diagnostic code. Refer to Interpreting system validation diagnostic front panel LEDs and
audible codes on page 115 to interpret the code.
2 Chapter 1 Product features
Rear panel components
Rear panel components
1 Audio-out jack for powered audio devices 6 USB 3.1 Gen1 ports (2) (5 Gbit/s data
speed)
2 DisplayPort monitor connectors (2) 7 Audio-in jack
3 Optional port (DisplayPort 1.2, HDMI, VGA or
USB-C) (USB-C option has alt mode DisplayPort™
1.2 or 15W output)
8 RJ-45 (network) jack
4 USB 2.0 ports with wake from S4/S5 (2) 9 Serial port (optional)
5 USB 3.1 Gen2 ports (2) (10 Gbit/s data speed) 10 Power cord connector
NOTE: Your model may have additional optional ports available from HP.
When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and/or the
integrated graphics on the system board may be used. The graphics card installed and software will specic conguration
determine the behavior.
The system board graphics can be disabled by changing settings in BIOS F10 Setup.
Rear panel components 3
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the
computer. Keep these numbers available for use when contacting customer service for assistance.
4 Chapter 1 Product features
2 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
Item Description
(1) Access panel
(2) Power supply
500 W
250 W
(3) Speaker
(4) Hood sensor
(5) Bezel blank, 5.25-inch
Computer major components 5
Item Description
(6) WLAN modules
Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro)
Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro)
Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported)
(7) SATA data cable, 17.7 inch, 2 straight ends
SATA data cable, 6 inch, 1 straight end, 1 angled end (not illustrated)
(8) Bezel blank, slim optical drive
(9) Rear fan
(10) Option boards:
USB-C option board
HDMI option board
DisplayPort option board
VGA option board
Thunderbolt 3 option board
Fan sink (includes replacement thermal material)
(11) For use in models with a 65 W processor
(12) For use in models with up to a 95 W processor
(13) Solid-state drives, NVMe, M.2 2280, PCIe
1 TB, TLC
512-GB
256-GB, TLC
256-GB
, 16-GB, TLCOptane memory module
(14) Front bezel
(15) Optional rear ports (HDMI, VGA, DP or USB-C port)
(16) Hood lock (solenoid)
(17) Processor (include replacement thermal material; not illustrated))
Intel Core i7-8700 processor
Intel Core i7-8700K processor
Intel Core i5-8600 processor
Intel Core i5-8600K processor
Intel Core i5-8500 processor
Intel Core i3-8033 processor
6 Chapter 2 Illustrated parts catalog
Item Description
Intel Core i3-8011 processor
Intel Pentium G5600 processor
Intel Pentium G5500 processor
Intel Pentium G5400 processor
Intel Celeron G4900 processor
(18) Memory module (UDIMM, non-ECC, 1.2v, PC4-2666)
16-GB
8-GB
(19) RTC battery
(20) System board (includes replacement thermal material)
(21) Card reader assembly
(22) Bezel dust lter
(23) Graphics cards: (full-height, PCIe x16)
AMD Radeon™ R7 430, 2 GB, 2 DisplayPorts
AMD Radeon R7 430, 2 GB, VGA+DisplayPort
AMD Radeon RX580, 4 GB
AMD Radeon RX550, 4 GB
Nvidia GeForce GTX 1080, 8 GB
Nvidia GTX 1060, 3 GB
Intel Ethernet I210-T1 PCIe p15-x1 Gb NIC
, PCIe p15-x1 cardPrinter port
(24) Hard drives, 3.5-inch
2-TB, 7200-rpm
2-TB, 5400-rpm, 7 mm
2-TB, 5400-rpm, hybrid SSD, 7 mm
1-TB, 7200-rpm
1-TB, 7200-rpm, 9.5 mm
1-TB, 5400-rpm, hybrid SSD, 9.5 mm
500 GB, 7200 rpm, 7 mm
500-GB, 7200-rpm
500 GB, 7200 rpm, OPAL2, self-encrypting drive (SED), 7 mm
500-GB, 5400-rpm, FIPS, 7 mm
500-GB, 5400-rpm, hybrid SSD, 7 mm
(25) Solid-state drives, 2.5-inch, SATA-3, TLC
Computer major components 7
Item Description
512-GB, FIPS-140-2
512-GB, OPAL 2, self-encrypting drive (SED)
512-GB
256-GB, FIPS-140-2
256-GB, OPAL 2, self-encrypting drive (SED)
256-GB
(26) Optical drives, 9.5 mm
DVD Blu-ray-writer
DVD±RW drive
DVD-ROM drive
Miscellaneous parts
Description
HP USB-Type C to USB Type-A Hub (not illustrated)
SATA drive power cable
DisplayPort cable
DVI monitor cable
Adapters
DisplayPort to VGA
DisplayPort to DVI
DisplayPort to HDMI 2.0
USB Type-C to USB 3.0
USB to serial port
USB Type-C to DisplayPort
Mouse
PS2, optical
USB, laser
USB, optical, black
USB, premium
USB, antimicrobial
USB, washable
USB, hardened
8 Chapter 2 Illustrated parts catalog
Description
USB, grey
Power cord
Miscellaneous parts 9
3 Routine care, SATA drive guidelines, and
disassembly preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system
board. You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Electrostatic discharge information
A sudden discharge of static electricity from your or other conductor can destroy static-sensitive nger
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be at all and can work perfectly aected
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows that:
●Dierent activities generate amounts of static electricity.dierent
●Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
7,500 V
3,000 V
400 V
400 V
15,000 V
5,000 V
800 V
700 V
35,000 V
12,000 V
6,000 V
2,000 V
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE: 700 volts can degrade a product.
10 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric
components and accessories.
●To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
●Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
●Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●Place items on a grounded surface before removing them from their container.
●Always be properly grounded when touching a sensitive component or assembly.
●Avoid contact with pins, leads, or circuitry.
●Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to equipment:
●Wrist straps are straps with a maximum of one-megohm ± 10% resistance in the ground cords. exible
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and snugly into the banana plug connector on the grounding mat or workstation.t
●Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive or dissipative mats, use them on both feet with oors oor
a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
1,500
7,500
15,000
Grounding the work area
To prevent static damage at the work area, use the following precautions:
●Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
●Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
●Turn power and input signals before inserting and removing connectors or test equipment.o
●Use made of static-safe materials when must directly contact dissipative surfaces.xtures xtures
●Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
●Use service tools, such as cutters, screwdrivers, and vacuums, that are conductive.eld
Electrostatic discharge information 11
Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:
●Antistatic tape
●Antistatic smocks, aprons, or sleeve protectors
●Conductive bins and other assembly or soldering aids
●Conductive foam
●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●Static-dissipative table or mats with hard tie to groundoor
●Field service kits
●Static awareness labels
●Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●Material handling packages
●Conductive plastic bags
●Conductive plastic tubes
●Conductive tote boxes
●Opaque shielding bags
●Transparent metallized shielding bags
●Transparent shielding tubes
Operating guidelines
To prevent overheating and to help prolong the life of the computer:
●Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
●Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides
of the computer and above the monitor to permit the required airow.
●Never restrict the into the computer by blocking any vents or air intakes. Do not place the airow
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airow.
●Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter
can block the vents and limit the Be sure to unplug the computer before cleaning the air vents.airow.
●Never operate the computer with the cover or side panel removed.
●Do not stack computers on top of each other or place computers so near each other that they are subject
to each other’s re-circulated or preheated air.
●If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be
provided on the enclosure, and the same operating guidelines listed above will still apply.
●Keep liquids away from the computer and keyboard.
12 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
●Never cover the ventilation slots on the monitor with any type of material.
●Install or enable power management functions of the operating system or other software, including
sleep states.
Routine care
General cleaning safety precautions
1. Never use solvents or ammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use
the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the computer case
Follow all safety precautions in General cleaning safety precautions on page 13 before cleaning the computer.
To clean the computer case, follow the procedures described below:
●To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth
or swab dampened with clear water.
●For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate
quickly and not leave a residue.
●After cleaning, always wipe the unit with a clean, lint-free cloth.
●Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and
limit the airow.
Cleaning the keyboard
Follow all safety precautions in General cleaning safety precautions on page 13 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer
case on page 13.
When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 13
before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the
keys.
●Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too
much air pressure can dislodge lubricants applied under the wide keys.
Routine care 13
●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is
available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
●Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be
careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any
bers conned or dirt in areas. Allow the parts to air dry before reassembly.
Cleaning the monitor
●Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the
housing and damage a component. Never use solvents or liquids on the monitor.ammable
●To clean the monitor body follow the procedures in Cleaning the computer case on page 13.
Cleaning the mouse
Before cleaning the mouse, ensure that the power to the computer is turned o.
●Clean the mouse ball by removing the retaining plate and the ball from the housing. Pull out any rst
debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
●To clean the mouse body, follow the procedures in Cleaning the computer case on page 13.
Service considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Power supply fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is when o
the computer is in “Standby,” “Suspend,” or modes. “O”
You must disconnect the power cord from the power source before opening the computer to prevent system
board or component damage.
Tools and software requirements
To service the computer, you need the following:
●Torx T-15 screwdriver
●Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●Phillips #1 screwdriver
●Diagnostics software
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads and may
be of lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP dierent
14 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
strongly recommends that all screws removed during disassembly be kept with the part that was removed,
then returned to their proper locations.
CAUTION: Metric screws have a black U.S. screws have a silver and are used on hard drives only.nish. nish
CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area
to prevent damage.
Cables and connectors
Most cables used throughout the unit are cables. These cables must be handled with care to at, exible
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from
the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the
cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts
being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the
reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies
to failed drives as well as replacement spares.
●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “Fragile: Handle With Care.”
●Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective
packaging until they are actually mounted in the computer.
●Avoid dropping drives from any height onto any surface.
●If you are inserting or removing a hard drive, turn the computer. Do not remove a hard drive while the o
computer is on or in standby mode.
●Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
●Do not use excessive force when inserting a drive.
●Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic elds
such as monitors or speakers.
Lithium coin cell battery
The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime
of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for
instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of and chemical burn if the battery is re
handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or or re,
expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public collection
system or return them to HP, their authorized partners, or their agents.
Service considerations 15
SATA hard drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage 400-700 mVdierential
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for drive N/Aconguring
Data transfer rate 6.0 Gb/s
SATA data cable
Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s
drives.
Current HP desktop products ship with SATA 6.0 Gb/s hard drives.
SATA data cables are susceptible to damage if Never crease a SATA data cable and never bend it overexed.
tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
SMART ATA drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers
have built-in drive failure prediction that warns the user or network administrator of an impending failure or
crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as
reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is
imminent, it generates a fault alert.
16 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
Cable management
Always follow good cable management practices when working inside the computer.
●Keep cables away from major heat sources like the heat sink.
●Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not
designed to take excessive pressure on them.
●Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts
are moved.
●When folding a ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires.at
●Some ribbon cables come prefolded. Never change the folds on these cables.at
●Do not bend any cable sharply. A sharp bend can break the internal wires.
●Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●Never crease a SATA data cable.
●Do not rely on components like the drive cage, power supply, or computer cover to push cables down
into the chassis. Always position the cables to lay properly by themselves.
Cable management 17
4 Removal and replacement procedures
Adherence to the procedures and precautions described in this chapter is essential for proper service. After
completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all
components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Preparation for disassembly
See Routine care, SATA drive guidelines, and disassembly preparation on page 10 for initial safety procedures.
1. Remove/disengage any security devices that prohibit opening the computer.
2. Remove all removable media, such as compact discs or USB drives, from the computer.ash
3. Turn the computer properly through the operating system, and turn any external devices.o o
4. Disconnect the power cord from the AC outlet and disconnect any external devices.
IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to
drain before adding or removing memory modules. Regardless of the power-on state, voltage is always
supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or
removing memory modules while voltage is present may cause irreparable damage to the memory
modules or system board.
5. As applicable, lay the computer down on its side to achieve a safe working position.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all
screws with the units removed.
IMPORTANT: The screws used in the computer are of thread sizes and lengths; using the wrong dierent
screw in an application may damage the unit.
18 Chapter 4 Removal and replacement procedures
Access panel
To access internal components, you must remove the access panel:
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Slide the access panel release lever to the left (1) so that it locks into place. Then slide the access panel
back (2) and lift it the computer (3).o
To replace the access panel, reverse the disassembly procedures.
Access panel 19
Front bezel
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Lift up the three tabs on the top of the bezel (1), and then rotate the bezel the chassis (2).o
To replace the front bezel, reverse the disassembly procedures.
20 Chapter 4 Removal and replacement procedures
Front bezel security
The front bezel can be secured in place by installing a screw through the front of the chassis into the front
bezel.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the silver 6-32 security screw located on the chassis.
4. Make sure the front bezel is installed on the chassis.
5. Install the security screw through the hole in the center retainer tab on the front bezel to secure the
bezel in place.
6. Replace the computer access panel.
Front bezel security 21
Removing bezel blanks
On some models, there may be bezel blanks covering the optical drive bays. You must remove the bezel blank
before installing an optical drive. To remove a bezel blank:
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel (Front bezel on page 20)
4. To remove a 5.25-inch optical drive bezel blank, press inward on the two tabs on the right side of the
blank (1), and then rotate the blank o the front bezel (2).
5. To remove a slim optical drive bezel blank, press inward on the tab on the right side of the blank (1), and
then rotate the blank away from the front bezel (2) and slide the left side of the blank out of the slot on
the front bezel (3).
22 Chapter 4 Removal and replacement procedures
Optional front bezel dust lter
Some models are equipped with an optional front bezel dust You must periodically clean the dust lter. lter
so that the dust collected on the does not impede air through the computer.lter ow
NOTE: The optional front bezel dust is available from HP.lter
To remove, clean, and replace the dust lter:
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. To remove the dust use your to separate the from the front bezel at the tab locations lter, ngers lter
shown below.
3. Use a soft brush or cloth to clean dust from the If heavily soiled, rinse the clean with water.lter. lter
To replace the reverse the removal procedures.lter,
Optional front bezel dust 23lter
System board connections
Refer to the following illustration and table to identify the system board connectors for your model.
Item System board connector System board label Color Component
1 PCI Express x16 downshifted to
a x4
X4PCIEXP white Expansion card
2 PCI Express x1 X1PCIEXP2 Black Expansion card
3 PCI Express x1 X1PCIEXP1 Black Expansion card
4 PCI Express x16 X16PCIEXP Black Expansion card
5 SATA 3.0 SATA1 Light blue Slim optical drive
6 DIMM4 (Channel A) DIMM4 White Memory module
7 DIMM3 (Channel A) DIMM3 Black Memory module
8 DIMM2 (Channel B) DIMM2 White Memory module
9 DIMM1 (Channel B) DIMM1 Black Memory module
10 Battery BAT Black Battery
11 M.2 WLAN 2230 WIRELESS Black M.2 WLAN card
12 SATA 3.0 SATA3 Light blue Any SATA device other than the primary
hard drive
13 M.2 SSD 2280 SSD2 Black M.2 SSD storage card
14 M.2 SSD 2280 SSD1 Black M.2 SSD storage card
15 SATA 3.0 SATA0 Dark blue Primary hard drive
16 SATA 3.0 SATA2 Light blue Any SATA device other than the primary
hard drive
24 Chapter 4 Removal and replacement procedures
Memory
The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM)
dual inline memory modules (DIMMs).
The memory sockets on the system board are populated with at least one preinstalled memory module. To
achieve the maximum memory support, you can populate the system board with up to 64 GB of memory
congured in a high-performing dual-channel mode.
For proper system operation, the DIMMs must adhere to the following specications:
●Industry-standard 288-pin
●Unbuered non-ECC PC4-19200 DDR4-2400 MHz-compliant
●1.2 volt DDR4-SDRAM memory modules
●CAS latency 17 DDR4 2400 MHz (17-17-17 timing)
●Mandatory JEDEC SPD information
The computer supports the following:
●512 Mb, 1 Gb, 2 Gb, and 4 Gb non-ECC memory technologies
●Single-sided and double-sided memory modules
●Memory modules constructed with x8 and x16 DDR devices; memory modules constructed with p33-x4
SDRAM are not supported
NOTE: The system does not operate properly if you install unsupported memory modules.
Populating DIMM sockets
There are four memory sockets on the system board, with two sockets per channel. The sockets are labeled
DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3
and DIMM4 operate in memory channel A.
The system will automatically operate in single-channel mode, dual-channel mode, or mode, depending ex
on how the DIMMs are installed.
NOTE: Single-channel and unbalanced dual-channel memory will result in inferior graphics congurations
performance.
●The system will operate in single-channel mode if the DIMM sockets are populated in one channel only.
●The system will operate in a higher-performing dual-channel mode if the total memory capacity of the
DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and
device width can vary between the channels. For example, if Channel A is populated with two 1 GB
DIMMs and Channel B is populated with one 2 GB DIMM, the system will operate in dual-channel mode.
●The system will operate in mode if the total memory capacity of the DIMMs in Channel A is not equal ex
to the total memory capacity of the DIMMs in Channel B. In mode, the channel populated with the ex
least amount of memory describes the total amount of memory assigned to dual channel and the
remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the
largest amount of memory is spread between the two channels. If one channel will have more memory
than the other, the larger amount should be assigned to Channel A. For example, if you are populating
the sockets with one 2 GB DIMM, and three 1 GB DIMMs, Channel A should be populated with the 2 GB
Memory 25
DIMM and one 1 GB DIMM, and Channel B should be populated with the other two 1 GB DIMMs. With this
conguration, 4 GB will run as dual-channel and 1 GB will run as single-channel.
●In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
Removing and installing DIMMs
IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain
before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to
the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing
memory modules while voltage is present may cause irreparable damage to the memory modules or system
board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important
to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from
having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before beginning
these procedures, ensure that you are discharged of static electricity by briey touching a grounded metal
object. For more information, refer to Electrostatic discharge information on page 10.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the
module.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. To remove a memory module, open both latches of the memory module socket , and then remove the (1)
memory module from the socket .(2)
4. To install a memory module, open both latches of the memory module socket , and insert the (1)
memory module into the socket .(2)
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab
on the memory socket.
Populate the black DIMM sockets before the white DIMM sockets.
For maximum performance, populate the sockets so that the memory capacity is spread as equally as
possible between Channel A and Channel B.
26 Chapter 4 Removal and replacement procedures
5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated.
Make sure the latches are in the closed position .(3)
6. Replace the computer access panel.
7. Reconnect the power cord and turn on the computer.
8. Lock any security devices that were disengaged when the access panel was removed.
The computer should automatically recognize the additional memory the next time you turn on the computer.
Memory 27
Drive cage
You must rotate the drive cage to the upright position to access components underneath it.
To rotate the drive cage:
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power and data cables from the rear of the drives in the drive cage.
5. Rotate the drive cage up.
6. Rotate the drive cage down.
7. Reconnect the power and data cables to the rear of the drives in the drive cage.
28 Chapter 4 Removal and replacement procedures
Drives
IMPORTANT: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn the computer, and o
unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic
discharge information on page 10.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic such as elds
monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the
package “Fragile: Handle With Care.”
Drive positions
Drive positions
1 5.25-inch half-height drive bay
2 2.5-inch hard drive bay
3 3.5-inch secondary hard drive bay
4 9.5 mm slim optical drive bay
5 3.5-inch primary hard drive bay
NOTE: The drive on your computer may be than the drive conguration dierent
conguration shown above.
Drives 29
Removing and installing drives
When installing drives, follow these guidelines:
●The primary Serial ATA (SATA) hard drive must be connected to the dark-blue primary SATA connector on
the system board labeled SATA0.
●Connect secondary hard drives and optical drives to any of the light-blue SATA connectors on the system
board (labeled SATA1, SATA2, and SATA3).
●You must install mounting screws for hard drives and 5.25-inch optical drives to ensure the drive will
line up correctly in the drive cage and lock in place. Mounting screws can be purchased from HP.
Removing a 5.25-inch drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel (Front bezel on page 20)
4. Disconnect the power cable (1) and data cable (2) from the rear of the drive.
IMPORTANT: When removing the cables, pull the tab or connector instead of the cable itself to avoid
damaging the cable.
30 Chapter 4 Removal and replacement procedures
5. Push the green drivelock mechanism towards the optical drive (1), and then slide the drive from the
drive bay (2).
Drives 31
Installing a 5.25-inch drive
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel. If you are installing a drive in a bay covered by a bezel blank, remove the bezel
blank. See Removing bezel blanks on page 22 for more information.
4. If you are installing an optical drive, install four M3 metric mounting screws (not provided) in the lower
holes on each side of the drive.
NOTE: When replacing an optical drive, transfer the four M3 metric mounting screws from the old drive
to the new one.
IMPORTANT: Use only 5 mm long screws as mounting screws. Longer screws can damage the internal
components of the drive.
5. If you are installing a 5.25-inch drive in a vacant drive bay, you may need to remove the metal shield
covering the front of the bay. Insert a screwdriver into the slots on the front of the shield (1) at-bladed
and rock the shield back and forth (2) to break it free from the chassis.
32 Chapter 4 Removal and replacement procedures
6. Slide the drive into the drive bay, making sure to align the mounting screws with the mounting slots,
until the drive snaps into place.
7. Connect the power cable (1) and data cable (2) to the rear of the optical drive.
8. Connect the opposite end of the data cable to one of the light-blue SATA connectors on the system
board.
NOTE: Refer to System board connections on page 24 for an illustration of the system board drive
connectors.
9. Reassemble the computer.
Removing a 9.5 mm slim optical drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
Drives 33
3. Disconnect the power cable (1) and data cable (2) from the rear of the drive.
IMPORTANT: When removing the cables, pull the tab or connector instead of the cable itself to avoid
damaging the cable.
4. Push the green release latch on the right rear side of the drive toward the center of the drive (1), and
then slide the drive forward and out of the bay (2).
Installing a 9.5 mm slim optical drive
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. If you are installing a slim optical drive in a bay covered by a bezel blank, remove the front bezel and
then remove the bezel blank. See Removing bezel blanks on page 22 for more information.
34 Chapter 4 Removal and replacement procedures
4. Align the small pin on the release latch with the small hole on the side of the drive and press the latch
rmly onto the drive.
5. Slide the optical drive through the front bezel all the way into the bay (1) so that the latch on the rear of
the drive locks into place (2).
Drives 35
6. Connect the power cable (1) and data cable (2) to the rear of the optical drive.
7. Connect the opposite end of the data cable to one of the light-blue SATA connectors on the system
board.
NOTE: Refer to System board connections on page 24 for an illustration of the system board drive
connectors.
36 Chapter 4 Removal and replacement procedures
Removing a 3.5-inch hard drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you
can transfer the data to the new hard drive.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive.
5. Rotate the drive cage up (see )Drive cage on page 28
6. Remove the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay
(2).
Drives 37
7. Remove the four mounting screws (two on each side) from the old drive. You will need these screws if
you install a new drive.
Installing a 3.5-inch hard drive
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel (Front bezel on page 20).
4. Install mounting screws on the sides of the hard drive using standard 6-32 silver-and-blue mounting
screws.
NOTE: 6-32 mounting screws can be purchased from HP.
If you are replacing a drive, transfer the mounting screws from the old drive to the new drive.
●Install four silver-and-blue 6-32 mounting screws (two on each side of the drive).
38 Chapter 4 Removal and replacement procedures
●You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket similar
to the example shown below.
–Slide the 2.5-inch drive into the 3.5-inch adapter bracket.
Drives 39
–Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws
through the underside of the bracket and into the drive.
–Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of
the bracket).
5. Rotate the drive cage up (see Drive cage on page 28)
40 Chapter 4 Removal and replacement procedures
6. Slide the drive into the drive bay, making sure to align the mounting screws with the mounting slots,
until the drive snaps into place.
7. Rotate the drive cage down (see Drive cage on page 28)
8. Connect the power cable (1) and data cable (2) to the rear of the hard drive.
9. If installing a new drive, connect the opposite end of the data cable to the appropriate system board
connector.
NOTE: You must connect the primary hard drive data cable to the dark-blue connector labeled SATA0
to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data
cable to one of the light-blue SATA connectors.
10. Reassemble the computer.
Drives 41
Removing a 2.5-inch hard drive
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive.
4. Pull the release lever at the rear of the drive outward (1) and lift the rear of the drive up (2). Then slide
the front of the drive back until it stops and pull the drive up and out of the drive bay (3).
42 Chapter 4 Removal and replacement procedures
Installing a 2.5-inch hard drive
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Install four black-and-blue M3 mounting screws (two on each side of the drive).
NOTE: M3 metric mounting screws can be purchased from HP.
When replacing a drive, transfer the four mounting screws from the old drive to the new drive.
4. Align the front mounting screws on the drive with the J-slots on the sides of the drive bay. Press the
front of the drive into the drive bay, and then slide the drive forward (1). Then press the rear of the drive
down into the drive bay (2) so that the drive is secured in place.
Drives 43
5. Connect the power cable (1) and data cable (2) to the rear of the hard drive.
NOTE: If the 2.5-inch hard drive is the primary drive, connect the other end of the data cable to the
dark-blue SATA connector on the system board labeled SATA0. If it is a secondary hard drive, connect the
other end of the data cable to one of the light-blue SATA connectors on the system board.
6. Reassemble the computer.
Removing and installing an M.2 SSD storage card
NOTE: The computer supports 2230 and 2280 M.2 SSD cards.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power and data cables from the rear of the drives in the drive cage.
5. Rotate the drive cage up (see Drive cage on page 28)
44 Chapter 4 Removal and replacement procedures
6. To remove an M.2 SSD card, remove the screw that secures the card (1), lift the end of the card up (2),
and then slide the card out of the system board connector (3).
7. To install an M.2 SSD card, slide the pins on the card into the system board connector while holding the
card at approximately a 30° angle (1). Press the other end of the card down (2), and then secure the card
with the screw (3).
8. Rotate the drive cage down (see Drive cage on page 28)
9. Connect the power and data cables to the rear of the drives in the hard drive cage.
10. Reassemble the computer.
Removing and installing an Optane memory module
IMPORTANT: An Optane memory module can be installed in either M.2 connector on the system board. If
replacing the module, be sure to install the new module in the same connector as the old module.
Drives 45
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power and data cables from the rear of the drives in the drive cage.
5. Rotate the drive cage up (see Drive cage on page 28)
6. To remove an Optane memory module, remove the Phillips screw (1), and then pull the Optane memory
module away from the connector (2).
7. To install an Optane memory module, insert the new module into the connector (1), and then install the
screw (2).
8. Rotate the drive cage down (see Drive cage on page 28)
9. Connect the power and data cables to the rear of the drives in the drive cage.
10. Reassemble the computer.
Expansion cards
The computer has two PCI Express p54-x1 expansion sockets, one PCI Express x16 expansion socket, and one PCI
Express x16 expansion socket that is downshifted to a x4 socket.
46 Chapter 4 Removal and replacement procedures
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 socket.
For dual graphics card the (primary) card must be installed in the PCI Express x16 socket congurations, rst
that is NOT downshifted to a x4.
To remove, replace, or add an expansion card:
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot
on the back of the computer chassis.
4. Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and
rotating the latch to the open position.
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to
the expansion card.
a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot
cover on the back of the chassis.
●Two of the slot covers slide out of the back of the chassis. Pull the slot cover straight up then
away from the inside of the chassis.
Expansion cards 47
●The other two slot covers must be removed with a screwdriver. Insert a at-bladed
screwdriver into the slots on the rear of slot cover (1) and rock the slot cover back and forth
(2) to break it free from the chassis.
48 Chapter 4 Removal and replacement procedures
b. If you are removing a PCI Express p57-x1 card, hold the card at each end and carefully rock it back and
forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the
inside of the chassis (2) to remove it. Be sure not to scrape the card against other components.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion
socket away from the card (1) and carefully rock the card back and forth until the connectors pull
free from the socket. Lift the card straight up (2) then away from the inside of the chassis (3) to
remove it. Be sure not to scrape the card against other components.
NOTE: If the card is full length, you may need to rotate the drive cage up to remove the card.
6. Store the removed card in anti-static packaging.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot.
Expansion cards 49
IMPORTANT: After removing an expansion card, you must replace it with a new card or expansion slot
cover for proper cooling of internal components during operation.
8. To install a half-length expansion card, hold the card just above the expansion socket on the system
board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the
card slides into the small slot on the chassis. Press the card straight down into the expansion socket on
the system board (2).
NOTE: When installing an expansion card, press on the card so that the whole connector is rmly
seated properly in the expansion card socket.
9. To install a full-length expansion card you must rotate the drive cage up to allow room for installing the
card.
a. Disconnect the power and data cables from the rear of the drives in the drive cage.
b. Rotate the drive cage up (see Drive cage on page 28)
50 Chapter 4 Removal and replacement procedures
c. To install a full-length expansion card, hold the card just above the expansion socket on the
system board then move the card toward the rear of the chassis (1) so that the bottom of the
bracket on the card slides into the small slot on the chassis. Press the card straight down into the
expansion socket on the system board (2).
d. Rotate the drive cage down (see )Drive cage on page 28
e. Connect the power and data cables to the rear of the drives in the drive cage.
10. Rotate the slot cover retention latch back in place to secure the expansion card.
11. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if
needed.
12. Reassemble and the computer, if necessary.recongure
Expansion cards 51
Optional rear port
The optional rear port is attached to the rear of the chassis with two screws.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the computer access panel (Access panel on page 19).
3. Disconnect the cable from the system board connector labeled COMA .(1)
4. Remove the two hex nut jack screws that secure the port to the rear of the chassis.(2)
5. Remove the optional rear port from the computer .(3)
To reinstall the optional rear port, reverse the removal procedure.
52 Chapter 4 Removal and replacement procedures
Rear fan
The rear fan is secured to the rear of the chassis with three Phillips screws.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Disconnect the fan control cable from the system board connector labeled CHFAN2.(1)
4. Remove the three silver Phillips screws that secure the fan to the rear of chassis.(2)
5. Lift the fan out of the chassis .(3)
To install the fan, reverse the removal procedure. Be sure to orient the air out of the chassis.ow
Rear fan 53
Hood lock (solenoid)
The hood lock is secured to the rear of the chassis with two screws.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Disconnect the cable from the system board connector labeled HLCK.(1)
4. Remove the two screws that secure the lock to the rear of chassis.(2)
5. Lift the hood lock out of the chassis .(3)
To install the hood lock, reverse the removal procedure.
54 Chapter 4 Removal and replacement procedures
Hood sensor
The hood sensor is secured in a slot in the rear of the chassis.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Disconnect the cable from the system board connector labeled HSENSE.(1)
4. Using a screwdriver or similar tool, slide the sensor out of the slot in the rear of the chassis .(2)
To install the hood sensor, reverse the removal procedure.
Hood sensor 55
Option board
For a list of available option boards, see Computer major components on page 5.
An option board can be installed near the back of the system board that provides an additional connector on
the rear I/O panel.
NOTE: The image in this section shows a serial port expansion board.
To remove the option board:
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Remove the rear fan (Rear fan on page 53).
4. Remove the two Phillips screws that secure the board to the system board.(1)
5. Lift to disengage the board from the system board connector, and then remove the option board from
the computer .(2)
To install the option board, reverse the removal procedures.
56 Chapter 4 Removal and replacement procedures
Fan sink
Fan sinks are available for models that use up to a 65 W processor and models that use a 95 W processor.
CAUTION: The bond between the fan sink and the processor may be very tight.
If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink.
Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating
them easier.
Make sure not to pull the processor out of the socket when you lift the fan sink, especially if you cannot warm
the fan sink prior to removal. Inadvertently removing the processor can damage the pins.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Disconnect the fan cable from the system board connector labeled CPUFAN .(1)
4. Loosen the four silver captive Torx T15 screws that secure the fan sink to the system board.(2)
CAUTION: Remove fan sink retaining screws in diagonally opposite pairs (as in an X) to even the
downward forces on the processor. The pins on the socket are very fragile and any damage to them may
require replacing the system board.
Fan sink 57
5. Lift the heat sink from atop the processor .(3)
Up to 65 W processor models
95 W processor models
58 Chapter 4 Removal and replacement procedures
6. Each time the heat sink is removed, thoroughly clean the thermal grease from the bottom of the heat
sink and apply fresh thermal grease to the top of the processor . Replacement thermal material is (1) (2)
included with the fan sink and system board spare part kits.
CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly
seat the fan sink on the processor. This is especially important as the pins on the socket are very fragile and
any damage to them may require replacing the system board.
Fan sink 59
Processor
For a list of available processors, see Computer major components on page 5.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Remove the fan sink (Fan sink on page 57).
4. Pull the locking lever away from the processor socket .(1)
5. Rotate the locking lever to its fully open position .(2)
6. Raise and rotate the microprocessor retainer to its fully open position .(3)
7. Lift the processor straight up and remove it.(4)
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling
them could cause irreparable damage. Once pins are damaged it may be necessary to replace the
system board.
The heat sink must be installed within 24 hours of installing the processor to prevent damage to the
processor’s solder connections.
Reverse the removal procedure to install a new processor.
NOTE: After installing a new processor onto the system board, update the system ROM to ensure that the
latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at:
http://www.hp.com/support.
60 Chapter 4 Removal and replacement procedures
WLAN module
The WLAN module installs into a slot on the system board.
For a list of available WLAN modules, see Computer major components on page 5.
To remove the WLAN module:
1. Prepare the computer for disassembly (Preparation for disassembly on page 18)
2. Remove the access panel (Access panel on page 19)
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power and data cables from the rear of the drives in the drive cage.
5. Rotate the drive cage up (see Drive cage on page 28)
6. Disconnect the WLAN antenna cables from the terminals on the WLAN module.(1)
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
7. Remove the Phillips PM2.0×3.0 screw that secures the WLAN module to the computer. (The edge of (2)
the module opposite the slot rises away from the computer.)
8. Remove the WLAN module by pulling the module away from the slot at an angle.(3)
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
WLAN module 61
Speaker
The speaker is attached to the front of the chassis. Remove it from the inside of the chassis.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power and data cables from the rear of the drives in the drive cage.
5. Rotate the drive cage up (see )Drive cage on page 28
6. Disconnect the speaker cable from the system board connector labeled SPKR .(1)
7. Remove the speaker cable from the clip on the bottom of the chassis .(2)
8. Remove the Torx T15 screw that secures the speaker to the chassis.(3)
9. Remove the speaker from the chassis .(4)
To replace the speaker, reverse the removal procedures.
62 Chapter 4 Removal and replacement procedures
Card reader
The card reader is secured to the front of the chassis under the front bezel.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power and data cables from the rear of the drives in the drive cage.
5. Rotate the drive cage up (see )Drive cage on page 28
6. Disconnect the cable from the system board connector, and then remove the cable from the clip .(1) (2)
7. Remove the Torx screw that secures the card reader to the front of the chassis , and then pull the card (3)
reader away from the front of the chassis .(4)
To install the card reader, reverse the removal procedure.
Card reader 63
Power supply
For a list of available power supplies, see Computer major components on page 5.
The power supply is secured to the rear of the chassis with three screws. Three cables connect the power
supply to the system board.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power and data cables from the rear of the drives in the drive cage.
5. Rotate the drive cage up (see Drive cage on page 28)
6. Disconnect the power supply cables from the following system board connectors:
PWRCMD (1)
PWR (2)
PWRCPU (3)
7. Remove the power supply cables from the clips built into the bottom of the chassis .(4)
8. Remove the three Torx T15 screws that connect the power supply to the rear of the chassis.(5)
9. Press the release lever at the front of the power supply , slide the power supply toward the front of (6)
the computer, and then lift the power supply out of the chassis .(7)
To install the power supply, reverse the removal procedure.
64 Chapter 4 Removal and replacement procedures
System board
1. Prepare the computer for disassembly (Preparation for disassembly on page 18).
2. Remove the access panel (Access panel on page 19).
3. Remove the front bezel (Front bezel on page 20).
4. Disconnect the power and data cables from the rear of the drives in the drive cage.
5. Rotate the drive cage up (see Drive cage on page 28)
6. When replacing the system board, make sure the following components are removed from the defective
system board and installed on the replacement system board:
●Memory modules ( )Memory on page 25
●Expansion cards (Expansion cards on page 46)
●M.2 solid-state drive (Removing and installing an M.2 SSD storage card on page 44)
●Fan sink (Fan sink on page 57).
●Processor (Processor on page 60)
●WLAN module (WLAN module on page 61)
●Optional rear port (Optional rear port on page 52)
●Option board (Option board on page 56)
●WLAN module (WLAN module on page 61)
System board 65
7. Disconnect the following cables from the system board:
IMPORTANT: Connected cables may vary depending on system conguration.
(1) Speaker connector (SPKR)
(2) White power supply connector (PWR)
(3) Black drive power connector (SATAPWR0)
(4) Hard drive connector (SATA0)
(5) White power supply connector (PWRCMD)
(6) Rear fan connector (CHFAN2)
(7) White power supply connector (PWRCPU)
(8) Optical drive connector (SATA1)
8. Remove the 10 Torx T15 screws that secure the system board to the chassis.
66 Chapter 4 Removal and replacement procedures
9. Lift and slide the system board toward the front of the computer to disengage the rear connectors from
the chassis .(1)
10. Lift the rear of the board , and then pull board toward the rear and up and out of the computer .(2) (3)
When reinstalling the system board, insert the I/O panel back into the slots in the rear of the chassis, and rst
then align the board with the chassis screw holes.
NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
System board callouts
Sys Bd Label Color Component Sys Bd Label Color Component
PWRCPU White 4-pin processor power SATA0 Dark blue Primary hard drive
XU1 Silver Processor SATA2 Light blue Any SATA Device other
than the primary hard
drive
System board 67
Sys Bd Label Color Component Sys Bd Label Color Component
CPUFAN White Processor fan SATA3 Light blue Any SATA Device other
than the primary hard
drive
DIMM4 White Memory module PWRCMD White Power supply
DIMM3 Black Memory module CMOS Yellow Reset CMOS
DIMM2 White Memory module PSWD Green Clear system passwords
DIMM1 Black Memory module X4PCIEXP White Expansion card
BAT Black RTC battery X1PCIEXP2 Black Expansion card
SPKR White Speaker X1PCIEXP1 Black Expansion card
PWR White 6-pin main power X16PCIEXP White Expansion card
SATAPWR0 Black Drives HSENSE White Hood sensor
WIRELESS Black WLAN module COMA Black Optional serial port
SD RDR Black Card reader CHFAN2 Brown Rear fan connector
SSD2 Black M.2 solid-state drive SATA1 Light blue Any SATA Device other
than the primary hard
drive
SSD1 Black M.2 solid-state drive COMM_DP Black Option board
68 Chapter 4 Removal and replacement procedures
5 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●Change settings from the defaults or restore the settings to default values.
●View the system including settings for processor, graphics, memory, audio, storage, conguration,
communications, and input devices.
●Modify the boot order of bootable devices such as hard drives, optical drives, or USB media devices.ash
●Enter the Asset Tag or property number assigned by the company to this computer.identication
●Enable the power-on password prompt during system restarts (warm boots) as well as during power-on.
●Establish an administrator password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.
●Establish minimum requirements for valid passwords, including length and required types of characters.
●Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they
cannot be used until they are unsecured.
●Enable or disable types of boot sources.dierent
●Congure features such as Secure Boot, power management, virtualization support, and language and
keyboard type used in Setup and POST.
●Replicate the system setup by saving system information on a USB device and restoring it conguration
on one or more computers.
●Enable or disable DriveLock security or securely erase a hard drive (when supported by drive).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access the
Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Repeatedly press when the monitor light turns green to access the utility.F10
You can also press to a menu that allows you to access options available at startup, Esc dierent
including the Computer Setup utility.
NOTE: If you do not press at the appropriate time, you must restart the computer and again F10
repeatedly press when the monitor light turns green to access the utility.F10
3. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and
UEFI Drivers.
NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management
application. You can access this application directly by pressing during startup.F3
Computer Setup (F10) Utilities 69
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys
to select the option you want, then press . To return to the Computer Setup Utilities menu, press Enter
Esc.
5. To apply and save changes, select > .Main Save Changes and Exit
●If you have made changes that you do not want applied, select Ignore Changes and Exit.
●To restore settings from the Advanced and Main menus to original values, select Apply Factory
Defaults and Exit.
●To restore settings from the Advanced and Main menus to those previously saved by Save Custom
Defaults, select Apply Custom Defaults and Exit. If no custom defaults have been saved, then
factory defaults are used.
NOTE: Settings in the menu are not Security modied by Apply Defaults. Those values are reset by
Restore Security Settings to Factory Defaults at the bottom of the menu.Security
NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes
because the settings could become corrupted. It is safe to turn the computer only after exiting the F10 o
Setup screen.
70 Chapter 5 Computer Setup (F10) Utility
Computer Setup–Main
NOTE: Support for Computer Setup options may vary depending on the hardware specic conguration.
Table 5-1 Computer Setup—Main
Option Description
System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if
Basic System Information is selected.
●Product name
●Installed memory size
●Processor
Processor type
●Processor cache size (L1/L2/L3)
●Processor speed
●MicroCode revision
●Processor stepping
●DIMM size (for each installed module)
●Firmware
System BIOS version
●ME Firmware version (Intel only)
●Video BIOS version
●Reference code version
●Super I/O Firmware version
●USB Type-C controller(s) versionrmware
●Service
Born on date
●Serial number
●SKU number
●UUID (Universally Unique Identier)
●Asset tracking number
●Feature byte
●Build ID
●Product family
●System board ID
●System board CT number
●Communication
Integrated MAC Address
System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced
Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform
the following functions:
●Provide detailed system information
Computer Setup (F10) Utilities 71
Table 5-1 Computer Setup—Main (continued)
Option Description
●Hardware subsystem tests
●Component tests
●Show test logs
●Language selection
Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB
drive, or from a located on the hard drive.le
Displays current BIOS version information.
●‘Check HP.com for BIOS Updates’ or ‘Check the Network for BIOS Updates’
The string that appears here depends on the setting in ‘BIOS Update Preferences’. This selection
checks for the latest BIOS release revision on the netowrk and lets you choose whether to download
the BIOS image and update the computer.
NOTE: If MS Windows BitLocker Drive Encryption (BDE) is enabled, you must suspend BDE
temporarily before Be sure to obtain the BDE recovery password or recovery PIN before ashed.
suspending BDE. You can enable BDE after updating the BIOS.
●BIOS Rollback Policy
Lets you select whether a minimum BIOS version can be allocated. If ‘Restricted rollback to older
BIOS’ is selected, ‘Minimum BIOS version’ becomes active. Select to enter the minimum BIOS version
that can be rolled back to.
■Unrestricted rollback to older BIOS
■Restricted rollback to older BIOS
●Allow BIOS updates using a network
●BIOS Update Preferences
Allows the administrator to select the source of network updates (www.hp.com or another network
server) and allows of a periodic check for updates, including policies for:conguration
■Check for updates and prompt the user to accept or reject the update at that time
■Check for updates and install all new versions
■Check for updates and install only new versions marked important
●Network SettingsConguration
Change Date and Time Allows you to set system time and date.
System IDs Lets you set the following values:
●Asset Tracking Number
●Ownership Tag
Replicated Setup Backup current settings to USB device
Saves system to a formatted USB media device.conguration ash
Restore current settings from USB device
Restores system from a USB media device.conguration ash
Save Custom Defaults Saves the current system settings as the custom default set.conguration
Apply Custom Defaults
and Exit
Applies the custom default settings to the computer after rebooting. Does not apply to options in the
Security menu.
72 Chapter 5 Computer Setup (F10) Utility
Table 5-1 Computer Setup—Main (continued)
Option Description
Apply Factory Defaults
and Exit
Restores the factory system settings to the computer after rebooting. Does not apply to conguration
options in the menu.Security
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to current system exits Computer Setup, and reboots.conguration,
Computer Setup—Security
NOTE: Support for Computer Setup options may vary depending on the hardware specic conguration.
Table 5-2 Computer Setup—Security
Option Description
Create BIOS
Administrator Password
Lets you set and enable a BIOS administrator password, which controls access to the following features:
●Setup Menu (F10)
●3rd Party Option ROM Management (F3)
●Update system ROM
●WMI commands that change system settings
●BIOS Utility (BCU)Conguration
●Alternative power-on password
NOTE: Creating a BIOS user disables the Fast Boot option.
NOTE: If the password is set, it is required to change Computer Setup options, update the BIOS, and
make changes to certain plug and play settings under Windows.
Change BIOS
Administrator Password
(This selection is active
only if a BIOS
administrator password is
set.)
Lets you change the BIOS administrator password.
You must know the current password to be able to change it.
Create POST Power-On
Password
Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a
power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: Administrator password may be used at the power-on password prompt.
Change POST Power-On
Password
(This selection is active
only if a POST Power-On
password is set.)
Lets you change the POST Power-On password.
You must know the current password to be able to change it.
Password Policies Let you set the guidelines for a valid password. Options include:
●Password minimum length
●Requires at least one symbol
●Requires at least one number
●Requires at least one upper case character
Computer Setup (F10) Utilities 73
Table 5-2 Computer Setup—Security (continued)
Option Description
●Requires at least one lower case character
●Allow spaces
Clear Password Jumper
Select ‘Honor’ to allow or ‘Ignore’ to not allow the absence of the password jumper to clear the passwords
at boot up. Default is ‘Honor’.
Security TPM Embedded SecurityConguration
●TPM VersionSpecication
Displays the current TPM version.
●TPM Device
Lets you set the Trusted Platform Module as available or hidden.
●TPM State
Select to enable the TPM’s data store (default). Clear to disable the data store without the aecting
data.
●ClearTPM
Select to clear the saved keys and data in the TPM’s data store on the next boot. After rebooting this
eld is cleared.
CAUTION: Any services using the TPM (for example, Windows’ Bitlocker encryption service) will
lose functionality that depends on saved data.
BIOS Sure Start
●Verify Boot Block on every boot. Default is disabled.
●BIOS Data Recovery Policy. Default is Automatic.
IMPORTANT: Only select Manual in situations in which forensic analysis is to be performed before
HP Sure Start Recovery. When this policy is set to manual, HP Sure Start will not correct any issues
that are found until the manual recovery key sequence is entered by the local user. This can result in
a system that is unable to boot after inputting the manual recovery key sequence.
●Sure Start BIOS Settings Protection. This setting requires setting the BIOS Administrator password.
Default is disabled.
●Sure Start Secure Boot Keys Protection. Default is enabled.
●Enhanced HP Firmware Runtime Intrusion Prevention and Detection. Enables monitoring of
rmware executing out of main memory while the operating system is running. Any anomalies
detected in that are active while the operating system is running results in generation of a rmware
Sure Start Security Event. Default is enabled.
●Sure Start Security Event Policy. Controls HP Sure Start behavior upon identifying a critical security
event (any to during operating system runtime. When set to modication rmware) Log Event Only,
HP Sure Start logs all critical security events. When set to Log Event and Notify User, HP Sure Start
noties the user that a critical event has occurred. When set to Log Event and Power O System, HP
Sure Start powers the system upon detecting a security event. Default is o Log Event Only.
●Sure Start Security Event Boot Notication. Default is Require Acknowledgment.
HP Secure Platform Management (SPM)
●HP Sure Run Current State (Inactive/Active)
●Deactivate HP Sure Run
●SPM Current State (Not provisoned/Provisioned)
74 Chapter 5 Computer Setup (F10) Utility
Table 5-2 Computer Setup—Security (continued)
Option Description
●Unprovision SPM
Physical Presence Interface. the user upon system power up when changes are made to system Noties
security policy. The user must agree to the changes to them. Default is enabled.conrm
Smart Cover
●Cover Lock. Default is ‘Unlock’.
●Cover Removal Sensor. Lets you disable the cover sensor or what action is taken if the congure
computer cover was removed. Default is ‘Disabled’.
NOTE: Notify user alerts the user with a POST error on the boot after the sensor detects rst
removal of the cover. If the password is set, Administrator Password requires that the password be
entered to boot the computer if the sensor detects that the cover has been removed.
●Trusted Execution Technology (TXT)
Enabling this feature disables OS management of Embedded Security Device, prevents a reset of the
Embedded Security Device, and prevents the of VTx, VTd, and Embedded Security conguration
Device.
●Intel Software Guard Extensions (SGX)
SGX protects select code and data from disclosure or modication.
Utilities Hard Drive Utilities
●Save/Restore MBR of System Hard Drive
NOTE: Windows 10 systems are generally not formatted to include an MBR. Instead they use GUID
Partition Table (GPT) format, which better supports large hard drives.
Enabling this feature will save the Master Boot Record (MBR) of the system hard drive. If the MBR
gets changed, the user will be prompted to restore the MBR. Default is disabled.
The MBR contains information needed to successfully boot from a disk and to access the data stored
on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the
MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities. It also
allows you to recover the "last known good" MBR, should changes to the MBR be detected when the
system is restarted.
NOTE: Most operating systems control access to the MBR of the current bootable disk; the BIOS
cannot prevent changes that may occur while the operating system is running.
Restores the backup Master Boot Record to the current bootable disk. Default is disabled.
Only appears if all of the following conditions are true:
–MBR security is enabled
–A backup copy of the MBR has been previously saved
–The current bootable disk is the same disk from which the backup copy was saved
CAUTION: Restoring a previously saved MBR after a disk utility or operating system has modied
the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved
MBR if you are that the current bootable disk's MBR has been corrupted or infected with a condent
virus.
●Save/Restore GPT of System Hard Drive
Enabling this feature will save the GUID Partition Table (GPT) of the system hard drive. If the GPT is
subsequently changed, the user is prompted to choose whether to restore GPT.
●DriveLock
Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is
Computer Setup (F10) Utilities 75
Table 5-2 Computer Setup—Security (continued)
Option Description
successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature
is attached to the system.
CAUTION: Be aware that these settings take place immediately. A save is not necessary.
CAUTION: Be sure to document the DriveLock password. Losing a DriveLock password will render a
drive permanently locked.
After you select a drive, the following options are available:
Set DriveLock Master Password. Sets the drive’s master password but does not enable DriveLock.
Enable DriveLock. Sets the drive’s user password and enables DriveLock.
●Secure Erase
Lets you select a hard drive to completely erase.
Once a hard drive has been erased with a program that utilizes Secure Erase commands, no rmware
le recovery program, partition recovery program, or other data recovery method will be able to
extract data from the drive.
●Allow OPAL Hard Drive SID Authentication
System Management
Command
Allows authorized personnel to reset security settings during a service event. Default is enabled.
Restore Security
Settings to Default
This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings
in the to factory defaults.Security menu
Computer Setup—Advanced
NOTE: Support for Computer Setup options may vary depending on the hardware specic conguration.
Table 5-3 Computer Setup—Advanced (for advanced users)
Option Heading
Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout.
Scheduled Power-On This feature wakes the system up from a powered state at a date and time.o specied
Boot Options Select the devices that the computer can boot from, as well as other options, including:
●Startup Menu Delay(sec). Enabling this feature will add a delay to the POST process. user-specied
One purpose for the delay is to provide additional time to activate hotkeys such as for the Esc
Startup Menu or for Computer Setup.F10
●Fast Boot. Default is enabled.
●CD-ROM Boot. Default is enabled.
●USB Storage Boot. Default is enabled.
●Network (PXE) Boot. Default is enabled.
●After Power Loss. Default is Power O.
■Power the computer to remain powered when power is restored.o—causes o
■Power on—causes the computer to power on automatically as soon as power is restored.
76 Chapter 5 Computer Setup (F10) Utility
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
■Previous state—causes the computer to power on automatically as soon as power is restored,
if it was on when power was lost.
NOTE: If the system is to ‘Power On from Keyboard Ports’ (see Power Management congured
Options), then this setting is forced to ‘Power On’.
●Audio Alerts During Boot. Default is enabled. When disabled, most audible beeps from errors,
warnings, and password prompts during boot up are suppressed.
●Prompt on Memory Size Change. Default is enabled.
●Prompt on Fixed Storage Change. Default is disabled.
●UEFI Boot Order.
Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB
hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system
image.
UEFI boot sources always have precedence over legacy boot sources.
Secure Boot
Conguration
Congure Legacy Support and Secure Boot
Lets you turn all legacy support on the computer, including booting to DOS, running legacy graphics o
cards, booting to legacy devices, and so on.
Lets you make sure an operating system is legitimate before booting to it, making Windows resistant to
malicious from preboot to full OS booting, preventing attacks. UEFI and Windows modication rmware
Secure Boot only allow code signed by pre-approved digital to run during the and OS certicates rmware
boot process.
●Legacy Support Enable and Secure Boot Disable
●Legacy Support Disable and Secure Boot Enable
●Legacy Support Disable and Secure Boot Disable
Default is ‘Legacy Support Disable and Secure Boot Disable’.
Secure Boot Key Management
Lets you manage the custom key settings.
Import Custom Secure Boot keys
Default is disabled.
Clear Secure Boot Keys
Lets you delete any previously loaded custom boot keys. Clearing keys will disable secure boot. Default is
disabled.
Reset Secure Boot keys to factory defaults
Default is disabled.
Enable MS UEFI CA key
Disabling this setting alters the Secure Boot key list to further restrict the allowed software
components. Set this option to ‘disable’ to support Device Guard.
System Options Turbo boost
Intel Turbo Boost Technology (TBT) automatically allows processor cores to run faster than the base
operating frequency if it is operating below power, current, and temperature limits. Default specication
is enabled.
Hyperthreading (enable/disable)
Computer Setup (F10) Utilities 77
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
Delivers two logical processors that can execute multiple tasks simultaneously using the shared hardware
resources of a single processor core. Default is enabled.
Multi-processor
Use this option to disable multi-processor support under the operating system. Default is enabled.
Virtualization Technology (VTx) (Intel only)
Controls the virtualization features of the processor. Changing this setting requires turning the computer
o and then back on. Default is disabled.
Virtualization Technology for Directed I/O (VTd) (Intel only)
Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the
computer and then back on. Default is disabled.o
PCI Express Slot x (enable/disable)
Lets you disable individual expansion slots. Default is enabled.
M.2 WLAN/BT
Lets you disable the wireless module slot. Default is enabled.
M.2 SSD
Lets you disable the M.2 solid-state drive slot. Default is enabled.
Allow PCIe/PCI SERR# Interrupt (enable/disable)
Allows PCI devices to report PCI/PCIe System Error signals, such as address parity errors, data parity
errors, and critical errors other than parity. Default is enabled.
Power Button Override (disable/4 sec/15 sec/30 sec)
Lets you disable or enable and select the number of seconds you have to hold down the power button for
it to force the system to power Default is ‘4 sec’.o.
Congure Storage Controller for RAID
Congure Storage Controller for Intel Optane
USB Type-C Connector System Software Interface (UCSI)
Select to enable communication of Type-C status and event to the operating systemnotication
Built-In Device Options Embedded LAN Controller
Select to show the device in the operating system. Default is enabled.
Wake On LAN
Lets you either disable the Wake On LAN feature, or where the computer boots, including the congure
network or hard drive. Default is Boot to Network.
Dust Filter
Select to enable the Dust Filter replacement reminder, which can be set for 15, 30, 60, 90, 120, or 180
days. The reminder will show during POST after the reminder timer has expired.
Video Memory Size
Use this option to manage graphics memory allocation. The value you choose is allocated permanently to
graphics and is unavailable to the operating system.
Audio Device
Select to show the device in the operating system. Default is enabled.
78 Chapter 5 Computer Setup (F10) Utility
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
Internal Speakers (does not external speakers)aect
Clear to disable the chassis speaker or speakers. This function is applicable to normal audio playback in
the operating system and does not the error or warning beeps during POST. Default is enabled.aect
Increase Idle Fan Speed(%)
Sets idle fan speed percentage. This setting only changes the minimum fan speed. The fan is still
automatically controlled.
USB Type-C Connector System Software Interface (UCSI)
Allows the operating system to monitor and report USB Type-C events and status. Default is enabled.
Port Options Serial Port A/B
Lets you disable the port. Default is enabled.
NOTE: Serial Port A and/or Serial Port B settings are available depending on installed hardware.
I/O Address A/B
Lets you specify the address. Default is enabled.
Interrupt A/B
Lets you specify the address. Default is enabled.
Lets you disable the following ports (default is enabled):
●SATA connectors
●Front USB ports
●Rear USB ports
●USB Legacy Port Charging
Enables USB charging port capability when the system is in hibernate or shutdown state.
●Front USB Type-C Downstream Charging
Enables USB charging port capability when the system is in hibernate or shutdown state.
Restrict USB Devices
Specify the following categories of USB devices to enable:
●Allow all USB devices (default)
●Allow only keyboard and mouse
●Allow all but storage devices and hubs.
When some devices are restricted, the system will disable USB ports that do not meet the allowed
criteria. This feature is usually combined with similar policies within the operating system since USB
devices can be moved to ports. The ports disabled by the BIOS will remain disabled until the dierent
system is restarted.
Option ROM Launch
Policy
These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is ‘All UEFI’ for
Windows 10 or later.
Congure Option ROM Launch Policy
●All legacy
●All UEFI
●All UEFI except video
Computer Setup (F10) Utilities 79
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
Power Management
Options
Runtime Power Management (enable/disable)
Allows certain operating systems to reduce processor voltage and frequency when the current software
load does not require the full capabilities of the processor. Default is enabled.
Extended Idle Power States (enable/disable)
Allows certain operating systems to decrease the processors power consumption when the processor is
idle. Default is enabled.
S5 Maximum Power Savings (enable/disable)
Enabling this feature reduces the power of the system as much as possible in the S5 state. Power is
removed from the wake up circuitry, the expansion slots, and any management features while in S5.
Default is disabled.
SATA Power Management (enable/disable)
Enables or disables SATA bus and/or device power management. Default is enabled.
PCI Express Power Management (enable/disable)
Enabling this option permits the PCI Express links to use Active Power State Management (ASPM) to enter
lower power states while not in use. Default is enabled.
Unique Sleep State Blink Rates (enable/disable)
This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep
state has a unique blink pattern. Default is disabled.
NOTE: A normal shutdown goes to the S4 state for Windows 10 or later.
S0 (On) = Solid white LED.
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated
cycles of 3 blinks and a pause.
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) —
repeated cycles of 4 blinks and a pause.
S5 (Soft = LED is O) o.
Power On from Keyboard Ports (enable/disable)
When enabled, this feature allows a key press to power on the system when it is (S5 state). If using a o
USB keyboard, it must be plugged into one of the rear ports labeled with the keyboard icon. Default is
disabled.
Remote Management
Options
Active Management (AMT) (Intel only) (enable/disable). Default is enabled.
Allows you to discover, repair, and protect networked computing devices.
USB Key Provisioning Support (enable/disable) Default is disabled.
USB Redirection Support (enable/disable). Default is enabled.
USB redirection allows USB devices plugged into a client computer to be transparently redirected to the
guest operating system.
Uncongure AMT on next boot (Do Not Apply/Apply). Default is ‘Do Not Apply’.
SOL Terminal Emulation Mode (ANSI / VT100). Default is ANSI.
SOL terminal emulation mode is only activated during remote AMT redirection operations. The emulation
options allow administrators to select which mode works best with their console.
Show ME PromptUncongure Conrmation (enable/disable). Default is enabled.
Verbose Boot Messages (enable/disable). Default is enabled.
80 Chapter 5 Computer Setup (F10) Utility
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
Verbose boot shows additional logging information during the boot. mainly for debugging if something
goes wrong during bootup.
Watchdog Timer (enable/disable). Default is enabled.
Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers
are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during
execution if the alert is sent to the management console. An operating system alert is deactivated by the
operating system image and would indicate that a hang occurred during its initialization.
●OS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min.
●BIOS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min.
CIRA Timeout (min.) (1/2/3/4/Never)
CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active
Management Technology (AMT).
Computer Setup—UEFI Drivers
Lets you restart the computer into the 3rd Party Option ROM Management application. You can start this
application directly by pressing during startup.F3
Recovering the SettingsConguration
This method of recovery requires that you perform the rst Save to Removable Media command with the
Computer Setup (F10) Utility before is needed. (See Restore Computer Setup–Main on page 71 in the
Computer Setup—File table.)
The Save to Removable Media option creates a named HPSETUP.TXT on an inserted USB media le ash
device. This can be edited to change the settings on Restore. An asterisk (*) marks the selected option for le
a setting.
NOTE: It is recommended that you save any computer settings to a USB media modied conguration ash
device and save the device for possible future use.
To restore the insert the USB media device with the saved and perform the conguration, ash conguration
Restore from Removable Media command with the Computer Setup (F10) Utility. (See Computer Setup–Main
on page 71 in the Computer Setup—File table.)
Recovering the Settings 81Conguration
6 Troubleshooting without diagnostics
This chapter provides information on how to identify and correct minor problems, such as USB devices, hard
drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the
computer, refer to the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on error messages that may appear on the screen during Power-On Self-Test specic
(POST) at startup, refer to POST error messages and diagnostic front panel LEDs and audible codes
on page 110.
Safety and comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may
result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ergo for
more information on choosing a workspace and creating a safe and comfortable work environment. For more
information, refer to the Safety & Regulatory Information guide.
Before you call for technical support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact
problem before calling for technical support.
●Run the HP diagnostic tool.
●Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 69 for
more information.
●Check the Power LED on the front of the computer to see if it is red. The lights are error ashing ashing
codes that will help you diagnose the problem. Refer to POST error messages and diagnostic front panel
LEDs and audible codes on page 110 for more information.
●If the screen is blank, plug the monitor into a video port on the computer if one is available. Or, dierent
replace the monitor with a monitor that you know is functioning properly.
●If you are working on a network, plug another computer with a cable into the network dierent
connection. There may be a problem with the network plug or cable.
●If you recently added new hardware, remove the hardware and see if the computer functions properly.
●If you recently installed new software, uninstall the software and see if the computer functions properly.
●Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting
the operating system, use “Last Known Conguration.”
●Refer to the comprehensive online technical support at http://www.hp.com/support.
●Refer to Helpful hints on page 83 in this guide.
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-
solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat
feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support
information, software and drivers, proactive and worldwide community of peers and HP experts.notication,
82 Chapter 6 Troubleshooting without diagnostics
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
●Be in front of your computer when you call.
●Write down the computer serial number, product ID number, and monitor serial number before calling.
●Spend time troubleshooting the problem with the service technician.
●Remove any hardware that was recently added to your system.
●Remove any software that was recently installed.
●Restore the system from the Recovery Disc Set that you created or restore the system to its original
factory condition in System Software Requirement Disks (SSRD).
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data before les
running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider
or dealer.
Helpful hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●Check that the computer and monitor are plugged into a working electrical outlet.
●Check that the voltage select switch (some models) is set to the appropriate voltage for your region
(115V or 230V).
●Check that the computer is turned on and the white power light is on.
●Check that the monitor is turned on and the green monitor light is on.
●Check the Power LED on the front of the computer to see if it is red. The lights are error ashing ashing
codes that will help you diagnose the problem. Refer to POST error messages and diagnostic front panel
LEDs and audible codes on page 110 for more information.
●Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
●Check all cable connections for loose connections or incorrect connections.
●Wake the computer by pressing any key on the keyboard or pressing the power button. If the system
remains in suspend mode, shut down the computer by pressing and holding the power button for at
least four seconds then press the power button again to restart the computer. If the system will not shut
down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is
set to power on automatically as soon as power is restored in Computer Setup. If it does not restart,
press the power button to start the computer.
●Recongure the computer after installing a non-plug and play expansion board or other option. See
Solving Hardware Installation Problems on page 100 for instructions.
●Be sure that all the needed device drivers have been installed. For example, if you are using a printer,
you need a driver for that model printer.
●Remove all bootable media (CD/DVD or USB device) from the system before turning it on.
Helpful hints 83
●If you have installed an operating system other than the factory-installed operating system, check to be
sure that it is supported on the system.
●If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded
video on some models only) and a single monitor, the monitor must be plugged into the monitor
connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors
are disabled and if the monitor is connected into these ports, the monitor will not function. You can
select which source will be the default VGA source in Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the
system board. You must disconnect the power cord from the power source before opening the computer to
prevent system board or component damage.
Solving general problems
You may be able to easily resolve the general problems described in this section. If a problem persists and you
are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an
authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before touching.
Cannot access the Computer Setup (F10) Utility when booting the computer.
Cause Solution
The Computer Setup (F10) Utility is set to “fast boot” causing the
F10 access screen to display too when booting the briey
computer.
Before turning on the computer, press and hold . Turn on the F10
computer and continue to hold until the Computer Setup F10
(F10) Utility is displayed.
- or –
Follow the Windows instructions for rebooting the computer into
the Computer Setup (F10) Utility.
Computer appears locked up and will not turn when the power button is pressed.o
Cause Solution
Software control of the power switch is not functional. Press and hold the power button for at least four seconds 1.
until the computer turns o.
2. Disconnect the power cord from the electrical outlet.
Computer will not respond to keyboard or mouse.
Cause Solution
Computer is in Sleep state. To resume from Sleep state, press the power button.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
System has locked up. Restart computer.
84 Chapter 6 Troubleshooting without diagnostics
Computer date and time display is incorrect.
Cause Solution
RTC (real-time clock) battery may need to be replaced.
NOTE: Connecting the computer to a live AC outlet prolongs the
life of the RTC battery.
Reset the date and time under Control Panel (Computer Setup
can also be used to update the RTC date and time). If the problem
persists, replace the RTC battery. See the Removal and
Replacement section for instructions on installing a new battery,
or contact an authorized dealer or reseller for RTC battery
replacement.
To access Control Panel in Windows 10, type in control panel
the taskbar search box, and then select Control Panel.
There is no sound or sound volume is too low.
Cause Solution
System volume may be set low or muted. Check the Computer Setup settings to make sure the 1.
internal system speaker is not muted (this setting does not
aect the external speakers).
2. Make sure the external speakers are properly connected and
powered on and that the speakers' volume control is set
correctly.
3. Use the system volume control available in the operating
system to make sure the speakers are not muted or to
increase the volume.
Cannot remove computer cover or access panel.
Cause Solution
Smart Cover Lock, featured on some computers, is locked. Unlock the Smart Cover Lock using Computer Setup.
In case of forgotten password, power loss, or computer
malfunction, you must manually disable the Smart Cover lock . A
key to unlock the Smart Cover Lock is not available from HP. Keys
are typically available from a hardware store.
Poor performance.
Cause Solution
Processor is too hot. Make sure to the computer is not blocked. Leave a 1. airow
10.2-cm (4-inch) clearance on all vented sides of the
computer and above the monitor to permit the required
airow.
2. Make sure fans are connected and working properly (some
fans only operate when needed).
3. Make sure the processor heat sink is installed properly.
Hard drive is full. Transfer data from the hard drive to create more space on the
hard drive.
Low on memory. Add more memory.
Solving general problems 85
Poor performance.
Cause Solution
Hard drive fragmented. Defragment hard drive.
Program previously accessed did not release reserved memory
back to the system.
Restart the computer.
Virus resident on the hard drive. Run virus protection program.
Too many applications running. Close unnecessary applications to free up memory.1.
2. Add more memory.
3. Some applications run in the background and can be closed
by right-clicking on their corresponding icons in the task
tray. To prevent these applications from launching at
startup:
In Windows 10:
a. Type in the taskbar search box, and then msconfig
select .mscong
b. StartupOn the tab of the System Utility, Conguration
click Open Task Manager.
c. Select applications that you do not want to launch
automatically, and the click .Disable
Some software applications, especially games, are stressful on
the graphics subsystem.
1. Lower the display resolution for the current application or
consult the documentation that came with the application
for suggestions on how to improve performance by
adjusting parameters in the application.
2. Add more memory.
3. Upgrade the graphics solution.
Cause unknown. Restart the computer.
Computer powered automatically and the Power LED red four times and then white two times.o ashes
Cause Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
1. Ensure that the computer air vents are not blocked and the
processor cooling fan is running.
2. Open the access panel, press the power button, and see if
the processor fan (or other system fan) spins. If the fan does
not spin, make sure the fan cable is plugged onto the system
board header.
3. If fan a plugged in and not spinning, replace it.
System does not power on and the LEDs on the front of the computer are not ashing.
Cause Solution
System unable to power on. Press and hold the power button for less than 4 seconds. If the
hard drive LED turns white, then:
86 Chapter 6 Troubleshooting without diagnostics
System does not power on and the LEDs on the front of the computer are not ashing.
Cause Solution
1. If equipped with a voltage selector, check that the voltage
selector (located on the rear of the power supply) is set to
the appropriate voltage. Proper voltage setting depends on
your region.
2. Remove the expansion cards one at a time until the 5V_aux
light on the system board turns on.
3. Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If the
hard drive LED does not turn on white then:
1. Check that the unit is plugged into a working AC outlet.
2. Open the access panel and check that the power button
cable is properly connected to the system board.
3. Check that the power supply cables are properly connected
to the system board.
4. Check to see if the 5V_aux light on the system board is
turned on. If it is turned on, then replace the power button
assembly.
5. If the 5V_aux light on the system board is then replace o,
the power supply.
6. Replace the system board.
Solving general problems 87
Solving power problems
Common causes and solutions for power problems are listed in the following table.
Power supply shuts down intermittently.
Cause Solution
If equipped with a voltage selector, voltage selector switch on
rear of computer chassis (some models) not switched to correct
line voltage (115V or 230V).
Select the proper AC voltage using the selector switch.
Power supply will not turn on because of internal power supply
fault.
Replace the power supply.
Computer powered automatically and the Power LED Red two times, once every second, followed by a two second o ashes
pause, and the computer beeps two times. (Beeps stop after iteration but LEDs continue fth ashing.)
Computer powered automatically and the Power LED red four times and then white two times.o ashes
Cause Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
1. Ensure that the computer air vents are not blocked and the
processor cooling fan is running.
2. Open the access panel, press the power button, and see if
the processor fan (or other system fan) spins. If the fan does
not spin, make sure the fan cable is plugged onto the system
board header.
3. If fan a plugged in and not spinning, replace it.
Power LED Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps ashes
stop after iteration but LEDs continue fth ashing.)
Computer powered automatically and the Power LED red three times and then white four times.o ashes
Cause Solution
Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage 1.
selector, located on the rear of the power supply (some
models), is set to the appropriate voltage. Proper voltage
setting depends on your region.
2. Open the access panel and ensure the power supply cable is
seated into the connector on the system board.
3. Check if a device is causing the problem by removing ALL
attached devices (such as hard drives or optical drives and
expansion cards). Power on the system. If the system enters
POST, then power and replace one device at a time and o
repeat this procedure until failure occurs. Replace the device
that is causing the failure. Continue adding devices one at a
time to ensure all devices are functioning properly.
4. Replace the power supply.
5. Replace the system board.
88 Chapter 6 Troubleshooting without diagnostics
Solving hard drive problems
Hard drive error occurs.
Cause Solution
Hard disk has bad sectors or has failed. In Windows 10, type in the taskbar search box, and 1. file
then select from the list of applications. In the File Explorer
left column, expand , right-click on a drive, select This PC
Properties Tools Error , and then select the tab. Under
checking Check click .
2. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause Solution
Either the directory structure is bad or there is a problem with a
le.
In Windows 10, type in the taskbar search box, and then file
select from the list of applications. In the left File Explorer
column, expand , right-click on a drive, select , This PC Properties
and then select the Tools Error checking Check tab. Under click .
Drive not found (identied).
Cause Solution
Cable could be loose. Check cable connections.
The system may not have automatically recognized a newly
installed device.
See directions in the reconguration Solving Hardware
Installation Problems on page 100 section. If the system still
does not recognize the new device, check to see if the device is
listed within Computer Setup. If it is listed, the probable cause is a
driver problem. If it is not listed, the probable cause is a hardware
problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under > Advanced Boot Options.
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure is Device Available
selected for the device's SATA port in > .Advanced Port Options
Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in > Advanced
Boot Options.
Nonsystem disk/NTLDR missing message.
Cause Solution
The system is trying to start from the hard drive but the hard
drive may have been damaged.
▲Perform Drive Protection System (DPS) testing in system
ROM.
System missing or not properly installed. Insert bootable media and restart the computer.les 1.
2. Boot to the windows installation media and select the
recovery option. If only a restore kit is available, then select
Solving hard drive problems 89
Nonsystem disk/NTLDR missing message.
Cause Solution
the File Backup Program option, and then restore the
system.
3. Install system for the appropriate operating system.les
Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in
the > list.Advanced Boot Options
Bootable hard drive is not attached as in a multi-hard drive rst
conguration.
If attempting to boot from a hard drive, ensure it is attached to
the system board dark blue SATA connector.
Bootable hard drive is not listed in the Boot Order. Run the Computer Setup utility and select > rst Advanced Boot
Options and ensure the bootable hard drive is listed immediately
under the entry.Hard Drive
Computer will not boot from hard drive.
Cause Solution
The device is attached to a SATA port that has been hidden in
Computer Setup.
1. Check SATA cable connections.
2. Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in > Advanced Port
Options.
Boot order is not correct. Run the Computer Setup utility and change boot sequence in
Advanced Boot Options > .
Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any
beeps are heard. See POST error messages and diagnostic front
panel LEDs and audible codes on page 110 to determine possible
causes for the blinking red and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
Computer seems to be locked up.
Cause Solution
Program in use has stopped responding to commands. Use the task manager to close programs that do not 1.
respond.
2. Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to
turn the power. To restart the computer, press the power o
button again.
Solving media card reader problems
Media card will not work in a digital camera after formatting it in Windows.
Cause Solution
By default, Windows will format any media card with a capacity
greater than 32MB with the FAT32 format. Some digital cameras
Either format the media card in the digital camera or select FAT
le system to format the media card in a computer with Windows.
90 Chapter 6 Troubleshooting without diagnostics
Media card will not work in a digital camera after formatting it in Windows.
Cause Solution
use the FAT (FAT16 & FAT12) format and can not operate with a
FAT32 formatted card.
A write-protected or locked error occurs when attempting to write to the media card.
Cause Solution
Media card is locked. Locking the media card is a safety feature
that prevents writing to and deleting from an SD/Memory
Stick/PRO card.
If using an SD card, make sure that the lock tab located on the
right of the SD card is not in the locked position. If using a Memory
Stick/PRO card, make sure that the lock tab located on the bottom
of the Memory Stick/PRO card is not in the locked position.
Can not write to the media card.
Cause Solution
The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card
to see if it writable. Refer to the previous section for a list of
compatible cards.
Media card is locked. Locking the media card is a safety feature
that prevents writing to and deleting from an SD/Memory
Stick/PRO card.
If using an SD card, make sure that the lock tab located on the
right of the SD card is not in the locked position. If using a Memory
Stick/PRO card, make sure that the lock tab located on the bottom
of the Memory Stick/PRO card is not in the locked position.
Unable to access data on the media card after inserting it into a slot.
Cause Solution
The media card is not inserted properly, is inserted in the wrong
slot, or is not supported.
Ensure that the card is inserted properly with the gold contact on
the correct side. The green LED will light if inserted properly.
Do not know how to remove a media card correctly.
Cause Solution
The computer’s software is used to safely eject the card. In Windows 10, type in the taskbar search box, and then file
select from the list of applications. In the left File Explorer
column, expand , right-click on the corresponding drive This PC
icon, and then select . Pull the card out of the slot.Eject
NOTE: Never remove the card when the green LED is ashing
Solving media card reader problems 91
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the
computer.
Cause Solution
The operating system needs time to recognize the device if the
reader was just installed into the computer and you are turning
the PC on for the time.rst
Wait a few seconds so that the operating system can recognize
the reader and the available ports, and then recognize the media
inserted in the reader.
After inserting a media card in the reader, the computer attempts to boot from the media card.
Cause Solution
The inserted media card has boot capability. If you do not want to boot from the media card, remove it 1.
during boot or do not select the option to boot from the
inserted media card during the boot process.
2. During POST (Power On Self-Test), press to modify the F9
boot menu.
3. Change the boot sequence in F10 Computer Setup.
Solving display problems
If you encounter display problems, see the documentation that came with the monitor and to the common
causes and solutions listed in the following table.
Blank screen (no video).
Cause Solution
Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Bad monitor. Try a monitor.dierent
The cable connections are not correct. Check the cable connection from the monitor to the computer and
to the electrical outlet.
You may have a screen blanking utility installed or energy saver
features are enabled.
Press any key or click the mouse button and type your password
(if set).
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
Reash the system ROM with the latest BIOS image.
You are using a monitor and it will not sync at the xed-sync
resolution chosen.
Be sure that the monitor can accept the same horizontal scan rate
as the resolution chosen.
Computer is in Sleep state. Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Monitor cable is plugged into the wrong connector. Systems may have a monitor connection on both the
motherboard or an add-in card. Try moving the monitor
connection to a connector on the back of the computerdierent
Monitor settings in the computer are not compatible with the
monitor.
1. In Control Panel, select Category View by from the list, then
under , select Appearance and Personalization Adjust
screen resolution.
92 Chapter 6 Troubleshooting without diagnostics
Blank screen (no video).
Cause Solution
To access Control Panel in Windows 10, type control
panel in the taskbar search box, and then select Control
Panel from the list of applications.
2. Expand the box, and then use the sliding control Resolution
to reset the resolution.
Monitor is to use an input that is not active. Use the monitor's on-screen menu controls to select the input congured
that is being driven by the system. Refer to the monitor's user
documentation for more information on the on-screen controls
and settings.
Blank screen and the power LED Red times, once every second, followed by a two second pause, and the computer ashes ve
beeps times. (Beeps stop after iteration but LEDs continue ve fth ashing.)
Cause Solution
Pre-video memory error. Reseat DIMMs. Power on the system.1.
2. Replace DIMMs one at a time to isolate the faulty module.
3. Replace third-party memory with HP memory.
4. Replace the system board.
Blank screen and the power LED Red six times, once every second, followed by a two second pause, and the computer ashes
beeps six times. (Beeps stop after iteration but LEDs continue fth ashing.)
Cause Solution
Pre-video graphics error. For systems with a graphics card:
1. Reseat the graphics card (if applicable). Power on the
system.
2. Replace the graphics card (if applicable).
3. Replace the system board.
For systems with integrated graphics, replace the system board.
Blank screen and the power LED Red seven times, once every second, followed by a two second pause, and the computer ashes
beeps seven times. (Beeps stop after iteration but LEDs continue fth ashing.)
Cause Solution
System board failure (ROM detected failure prior to video). Replace the system board.
Monitor does not function properly when used with energy saver features.
Cause Solution
Monitor without energy saver capabilities is being used with
energy saver features enabled.
Disable monitor energy saver feature.
Solving display problems 93
Dim characters.
Cause Solution
The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
Cables are not properly connected. Check that the graphics cable is securely connected to the
graphics card (if applicable) or video connector and the monitor.
Blurry video or requested resolution cannot be set.
Cause Solution
If the graphics controller was upgraded, the correct graphics
drivers may not be loaded.
Install the video drivers included in the upgrade kit.
Monitor is not capable of displaying requested resolution. Change requested resolution.
Graphics card is bad. Replace the graphics card.
The picture is broken up, rolls, jitters, or ashes.
Cause Solution
The monitor connections may be incomplete or the monitor may
be incorrectly adjusted.
1. Be sure the monitor cable is securely connected to the
computer.
2. In a two-monitor system or if another monitor is in close
proximity, be sure the monitors are not interfering with each
other’s electromagnetic by moving them apart.eld
3. Fluorescent lights or fans may be too close to the monitor.
Monitor needs to be degaussed. Degauss the monitor. Refer to the documentation that came with
the monitor for instructions.
Image is not centered.
Cause Solution
Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select
ImageControl/ Horizontal Position Vertical Position or to adjust
the horizontal or vertical position of the image.
“No Connection, Check Signal Cable” displays on screen.
Cause Solution
Monitor video cable is disconnected. Connect the video cable between the monitor and computer.
CAUTION: Ensure that the computer power is while o
connecting the video cable.
94 Chapter 6 Troubleshooting without diagnostics
“Out of Range” displays on screen.
Cause Solution
Video resolution and refresh rate are set higher than what the
monitor supports.
Restart the computer and enter Safe Mode. Change the settings to
a supported setting then restart the computer so that the new
settings take eect.
To enter Safe Mode in Windows 10:
1. Log into the computer using an Administrator account.
2. Type in the taskbar search box, and then select msconfig
mscong from the list of applications.
3. Click the tab, select Boot Safe boot OK and then click .
High pitched noise coming from inside a panel monitor.at
Cause Solution
Brightness and/or contrast settings are too high. Lower brightness and/or contrast settings.
Fuzzy focus; streaking, ghosting, or shadowing horizontal scrolling lines; faint vertical bars; or unable to center the eects;
picture on the screen panel monitors using an analog VGA input connection only).(at
Cause Solution
Flat panel monitor’s internal digital conversion circuits may be
unable to correctly interpret the output synchronization of the
graphics card.
1. Select the monitor’s Auto-Adjustment option in the
monitor’s on-screen display menu.
2. Manually synchronize the Clock and Clock Phase on-screen
display functions. To download a SoftPaq that will assist you
with the synchronization, go to the following Web site,
select the appropriate monitor, and download either
SP32347 or SP32202: http://www.hp.com/support
Graphics card is not seated properly or is bad (some models). Reseat the graphics card.1.
2. Replace the graphics card.
Certain typed symbols do not appear correct.
Cause Solution
The font you are using does not support that particular symbol. Use the Character Map to locate and select the appropriate
symbol. You can copy the symbol from the Character Map into a
document.
In Windows 10, type in the taskbar search box, and then select ch
Character Map from the list of applications.
Solving audio problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions
listed in the following table.
Solving audio problems 95
Headset microphone connected to the front is not working or is very quiet.
Cause Solution
The front Headset connector supports CTIA (Cellular Telephone
Industries Association) style headsets and not OMTP (Open Mobile
Terminal Platform) style headsets. These by the dier
microphone connections.
Make sure that a CTIA style headset is being used or use an OMTP
style headset with a commercially available adapter that converts
an OMTP headset to the CTIA pinout.
Sound cuts in and out.
Cause Solution
Processor resources are being used by other open applications. Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause Solution
Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure
that is not selected and use the volume slider to adjust the Mute
volume.
Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Advanced Built-in Device >
Options.
The external speakers are not turned on. Turn on the external speakers.
The audio device may be connected to the wrong jack. Ensure that the device is connected to the correct jack on the
computer. The rear audio jack output is the green receptacle. The
speakers should be plugged into the line-out jack and the
headphones should be plugged into the headphone jack.
External speakers plugged into the wrong audio jack on a recently
installed sound card.
See the sound card documentation for proper speaker connection.
The rear audio jack output is the green receptacle.
Headphones or devices connected to the line-out connector mute
the internal speaker.
Turn on and use headphones or external speakers, if connected,
or disconnect headphones or external speakers.
Computer is in Sleep state. Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select > Advanced
Built-in Device Options.
The application is set to use a audio device than dierent
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be listed
in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device
Manager from the list of applications.
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a audio dierent
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
96 Chapter 6 Troubleshooting without diagnostics
Sound from headphones is not clear or mued.
Cause Solution
Headphones are plugged into the rear audio output connector.
The rear audio output connector is for powered audio devices and
is not designed for headphone use.
Plug the headphones into the headphone connector on the front
of the computer.
Computer appears to be locked up while recording audio.
Cause Solution
The hard disk may be full. Before recording, make sure there is enough free space on the
hard disk. You can also try recording the audio in a le
compressed format.
Line-in jack is not functioning properly.
Cause Solution
Jack has been in the audio driver or application recongured
software.
In the audio driver or application software, the jack or recongure
set the jack to its default value.
There is no sound or sound volume is too low.
Cause Solution
The application is set to use a audio device than dierent
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be listed
in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device
Manager from the list of applications.
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a audio dierent
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
Solving printer problems
If you encounter printer problems, see the documentation that came with the printer and to the common
causes and solutions listed in the following table.
Printer will not print.
Cause Solution
Printer is not turned on and online. Turn the printer on and make sure it is online.
The correct printer drivers for the application are not installed. Install the correct printer driver for the application.1.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
Solving printer problems 97
Product specificaties
| Merk: | HP |
| Categorie: | Desktop |
| Model: | EliteDesk 800 G4 |
| Producttype: | Workstation |
| Kleur van het product: | Zwart |
| Gewicht: | 9860 g |
| Breedte: | 154 mm |
| Diepte: | 370 mm |
| Hoogte: | 365 mm |
| Frequentie van processor: | 3.7 GHz |
| Processorfamilie: | Intel® 8de generatie Core™ i7 |
| Processormodel: | i7-8700K |
| Aantal processorkernen: | 6 |
| Wi-Fi: | Nee |
| Inclusief besturingssysteem: | Windows 10 Home |
| Ondersteuning voor plaatsing: | Verticaal |
| Ethernet LAN: | Ja |
| Geïntegreerde geheugenkaartlezer: | Nee |
| Processor lithografie: | 14 nm |
| Markt positionering: | Bedrijf |
| Land van herkomst: | China |
| Aantal USB 2.0-poorten: | 3 |
| VGA (D-Sub)poort(en): | 1 |
| Aantal HDMI-poorten: | 1 |
| Microfoon, line-in ingang: | Nee |
| DVI-poort: | Nee |
| Aantal Ethernet LAN (RJ-45)-poorten: | 1 |
| Hoofdtelefoonuitgangen: | 1 |
| Netvoeding: | 500 W |
| Intern geheugen: | 16 GB |
| Opslagmedia: | HDD+SSD |
| Intern geheugentype: | DDR4-SDRAM |
| HDMI versie: | 2.0 |
| Duurzaamheidscertificaten: | ENERGY STAR |
| Aantal DisplayPorts: | 3 |
| Ethernet LAN, data-overdrachtsnelheden: | 10,100,1000 Mbit/s |
| Aantal poorten USB 3.2 Gen 1 (3.1 Gen 1) Type A: | 2 |
| Systeembus: | 8 GT/s |
| Processor aantal threads: | 12 |
| PCI Express slots versie: | 3.0 |
| Processor cache: | 12 MB |
| Tjunction: | 100 °C |
| Bus type: | DMI3 |
| PCI Express configuraties: | 1x16,1x8+2x4,2x8 |
| Thermal Design Power (TDP): | 95 W |
| Codenaam processor: | Coffee Lake |
| Maximaal aantal PCI Express-lijnen: | 16 |
| Processor cache type: | Smart Cache |
| Processorfabrikant: | Intel |
| Architectuur besturingssysteem: | 64-bit |
| Maximum intern geheugen: | - GB |
| Totale opslagcapaciteit: | 756 GB |
| Soort optische drive: | DVD-RW |
| Ingebouwde grafische adapter: | Ja |
| Aparte grafische adapter: | Ja |
| On-board graphics adapter model: | Intel® UHD Graphics 630 |
| Basisfrequentie ingebouwde grafische adapter: | 350 MHz |
| Graphics on-board -adapter dynamische frequentie (max): | 1200 MHz |
| On-board grafische adapter ID: | 0x3E92 |
| Maximaal geheugen ingebouwde grafische adapter: | 64 GB |
| On-board grafische adapter DirectX-versie: | 12.0 |
| On-board grafische adapter OpenGL versie: | 4.5 |
| Ondersteunde instructie sets: | AVX 2.0,SSE4.1,SSE4.2 |
| Intel® Hyper Threading Technology (Intel® HT Technology): | Ja |
| Intel® Turbo Boost Technology: | 2.0 |
| Intel® Quick Sync Video Technology: | Ja |
| Intel® InTru™ 3D Technology: | Ja |
| Intel® Clear Video HD Technology (Intel® CVT HD): | Ja |
| Intel® AES New Instructions (Intel® AES-NI): | Ja |
| Enhanced Intel SpeedStep Technology: | Ja |
| Execute Disable Bit: | Ja |
| Idle States: | Ja |
| Thermal Monitoring Technologies: | Ja |
| CPU configuratie (max): | 1 |
| Intel® Enhanced Halt State: | Ja |
| Intel® Clear Video Technology for Mobile Internet Devices (Intel® CVT for MID): | Ja |
| Intel® VT-x with Extended Page Tables (EPT): | Ja |
| Ingebouwde opties beschikbaar: | Nee |
| Intel® Secure Key: | Ja |
| Intel® 64: | Ja |
| Intel® OS Guard: | Ja |
| Intel® Virtualization Technology for Directed I/O (VT-d): | Ja |
| Intel® Clear Video-technologie: | Ja |
| Intel® Software Guard Extensions (Intel® SGX): | Ja |
| Intel® Virtualization Technology (VT-x): | Ja |
| Verpakkingsgrootte processor: | 37.5 x 37.5 mm |
| Conflictvrije processor: | Ja |
| Intel® Identity Protection Technology (Intel® IPT): | Ja |
| Versie Intel® Identity Protection Technology: | 1.00 |
| Versie Intel® Secure Key Technology: | 1.00 |
| ARK ID processor: | 126684 |
| Intel® Trusted Execution Technology: | Ja |
| Intel® TSX-NI: | Ja |
| Intel® Stable Image Platform Program (SIPP): | Ja |
| Versie Intel® Stable Image Platform Program (SIPP): | 1.00 |
| Versie Intel® TSX-NI: | 1.00 |
| Toetsenbord inbegrepen: | Ja |
| Maximale turbofrequentie van processor: | 4.7 GHz |
| Discreet grafische adapter model: | AMD Radeon RX 550 |
| Aantal geïnstalleerde SSD's: | 1 |
| SSD capaciteit: | 256 GB |
| Aantal poortenUSB 3.2 Gen 1 (3.1 Gen 1) Type C: | 2 |
| Inclusief muis: | Ja |
| Type behuizing: | Tower |
| Maximaal intern geheugen ondersteund door processor: | 64 GB |
| Geheugentypen ondersteund door processor: | DDR4-SDRAM |
| Klokgeheugen-snelheden ondersteund door processor: | 2666 MHz |
| Kloksnelheid geheugen: | 2666 MHz |
| Geheugenlayout: | 2 x 8 GB |
| Geheugenslots: | 4x DIMM |
| SSD interfaces: | NVMe,PCI Express |
| Totale capaciteit SSD's: | 256 GB |
| Aantal displays ondersteund (door on-board grafische adapter): | 3 |
| HP-segment: | Bedrijf |
| Aantal geïnstalleerde processoren: | 1 |
| Geheugenbandbreedte ondersteund door de processor ( max): | 41.6 GB/s |
| Lijnuitgang: | Ja |
| Lijningang: | Ja |
| Chipset moederbord: | Intel Q370 |
| Inclusief monitor: | Nee |
| Schaalbaarheid: | 1S |
| Thermal solution specificatie: | PCG 2015D |
| Aantal verwerkingseenheden: | 24 |
| Aantal poorten USB 3.2 Gen 2 (3.1 Gen 2) Type A: | 4 |
| Specifiek grafisch geheugentype: | GDDR5 |
| Grafische geheugen: | 4 GB |
| DisplayPort versie: | 1.2 |
| Totale capaciteit HDD's: | 500 GB |
| Het aantal geïnstalleerde HDD's: | 1 |
| HDD capaciteit: | 500 GB |
| HDD interface: | SATA |
| HDD rotatiesnelheid: | 7200 RPM |
| Trusted Platform Module (TPM): | Ja |
| Aantal 2.5" bays: | 1 |
| Audiochip: | Conexant CX20632 |
| Processorserie: | Intel Core i7-8700 Desktop Series |
| PCI Express x16 (Gen 3.x) slots: | 2 |
| PCI Express x1 (Gen 3.x) slots: | 2 |
| Aantal 5.25" bays: | 1 |
| Aantal 3.5" bays: | 2 |
| Wifi: | Nee |
| Type product: | Workstation |
| Processorgeneratie: | Intel® 8de generatie Core™ i7 |
| NVMe: | Ja |
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