HP Compaq 15 Handleiding

HP Laptop Compaq 15

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HP 15 Notebook PC

Compaq 15 Notebook PC

HP 250 G3 Notebook PC

HP 255 G3 Notebook PC

HP 256 G3 Notebook PC

Maintenance and Service Guide

Development Company, L.P.

AMD and Radeon are trademarks of Advanced

Micro Devices, Inc. Bluetooth is a trademark

owned by its proprietor and used by Hewlett-

Packard Company under license. Intel, Celeron,

Core, and Pentium are trademarks of Intel

Corporation in the U.S. and other countries.

Microsoft and Windows are U.S. registered

trademarks of the Microsoft group of

companies. SD Logo is a trademark of

its proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Third Edition: May 2014

First Edition: December 2013

Document Part Number: 756246-003

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available on all editions of

Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take full

advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/ or

separately purchased hardware and/or a DVD

drive to install the Windows 7 software and

take full advantage of Windows 7 functionality.

See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits defined by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 7

Display ................................................................................................................................................................... 7

Front ....................................................................................................................................................................... 8

Right side ............................................................................................................................................................... 8

Left side ................................................................................................................................................................. 9

Top ....................................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Button ................................................................................................................................................ 12

Keys ................................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components ............................................................................................................................. 17

Display assembly subcomponents ..................................................................................................................... 28

Mass storage devices .......................................................................................................................................... 30

Plastics Kit ........................................................................................................................................................... 31

Rubber Kit ............................................................................................................................................................ 31

Miscellaneous parts ............................................................................................................................................. 32

Sequential part number listing ........................................................................................................................... 33

4 Removal and replacement procedures ........................................................................................................... 45

Preliminary replacement requirements .............................................................................................................. 45

Tools required ................................................................................................................................... 45

Service considerations ...................................................................................................................... 45

Plastic parts .................................................................................................................... 45

Cables and connectors .................................................................................................... 45

Drive handling ................................................................................................................. 46

Grounding guidelines ........................................................................................................................ 46

Electrostatic discharge damage ..................................................................................... 46

Packaging and transporting guidelines ....................................................... 47

Component replacement procedures ................................................................................................................. 49

Battery ............................................................................................................................................... 49

Display subcomponents (bezel, webcam, panel) ............................................................................. 50

Optical drive ...................................................................................................................................... 53

Keyboard ........................................................................................................................................... 55

Top cover ........................................................................................................................................... 58

Power button board .......................................................................................................................... 61

TouchPad button board .................................................................................................................... 62

Hard drive .......................................................................................................................................... 64

WLAN module .................................................................................................................................... 66

Fan ..................................................................................................................................................... 68

Power connector cable ...................................................................................................................... 70

System board .................................................................................................................................... 71

USB board .......................................................................................................................................... 79

Speakers ............................................................................................................................................ 80

Heat sink assembly ........................................................................................................................... 81

RTC battery ........................................................................................................................................ 84

Memory module ................................................................................................................................ 85

Display assembly .............................................................................................................................. 86

5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 ............................................... 93

Starting Setup Utility (BIOS) ................................................................................................................................ 93

Updating the BIOS ................................................................................................................................................ 93

Determining the BIOS version ........................................................................................................... 93

Downloading a BIOS update .............................................................................................................. 94

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 95

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 95

6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 ..................................................................... 97

Starting Setup Utility (BIOS) ................................................................................................................................ 97

Updating the BIOS ................................................................................................................................................ 97

Determining the BIOS version ........................................................................................................... 97

Downloading a BIOS update .............................................................................................................. 98

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 98

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 99

7 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ........................................................ 101

Starting Computer Setup .................................................................................................................................. 101

Using Computer Setup ....................................................................................................................................... 101

Navigating and selecting in Computer Setup ................................................................................. 101

Restoring factory settings in Computer Setup ............................................................................... 102

Updating the BIOS .............................................................................................................................................. 102

Recovering using HP Recovery partition (select models only) .................................... 117

Recovering using the recovery media .......................................................................... 117

Changing the computer boot order ........................................................... 117

11 Backup and Recovery in SUSE Linux ........................................................................................................... 119

Backing up your information ............................................................................................................................. 119

Performing a system recovery .......................................................................................................................... 119

12 Statement of Volatility ............................................................................................................................ 121

Non-volatile memory usage ............................................................................................................................. 123

Questions and answers ..................................................................................................................................... 125

13 Power cord set requirements .................................................................................................................... 127

Requirements for all countries ......................................................................................................................... 127

Requirements for specific countries and regions ............................................................................................. 128

14 Recycling ................................................................................................................................................ 131

Battery ............................................................................................................................................................... 131

Display ............................................................................................................................................................... 131

Index ........................................................................................................................................................... 137

viii

Category Description HP/CPQ 15

(AMD)

HP/CPQ 15

(Intel)

HP 255

(AMD)

HP 250

(Intel)

DDR3L-1600-MHz Single Channel Support

DDR3L-1333-MHz Single Channel Support (DDR3-1600 downgrade

to DDR3-1333)

Supports up to 16 GB of system RAM in the following

configurations:

●16384-MB total system memory (8192×2)

●12288-MB total system memory (8192×1 + 4096×1)

●8192-MB total system memory (8192×1) or (4096×2)

●6144-MB total system memory (4096×1 + 2048×1)

●4096-MB total system memory (4096×1) or (2048×2)

●2048-MB total system memory (2048×1)

AMD models:

1 customer-accessible/upgradable memory module slot

Supports single-channel memory

DDR3L-1600-MHz Single Channel Support

DDR3L-1333-MHz Single Channel Support (DDR3-1600 downgrade

to DDR3-1333)

Supports up to 8 GB of system RAM in the following

configurations:

●8192-MB total system memory (8192×1) or (4096×2)

●4096-MB total system memory (4096×1) or (2048×2)

●2048-MB total system memory (2048×1)

√ √ √

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-

mm (.28-in) thicknesses

Serial ATA

Supports the following hard drives:

●1-TB, 5400-rpm, 9.5-mm

●750-GB, 5400-rpm, 9.5-mm

●500-GB, 7200-rpm, 7.0-mm (HP 250 G3 models only)

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

●320-GB, 5400-rpm, 9.5-mm or 7.0-mm

√ √ √ √

Optical drive Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

√ √ √ √

Audio/video Single digital microphone

HD audio

Dual speakers

HP Webcam (fixed, no tilt with activity LED, 640×480 by 24 frames

per second)

√ √ √ √

Category Description HP/CPQ 15

(AMD)

HP/CPQ 15

(Intel)

HP 255

(AMD)

HP 250

(Intel)

Ethernet Integrated 10/100 network interface card (NIC)

Integrated 10/100/1000 network interface card (NIC) (UMA, non-

touch models only)

√ √ √ √

Wireless Integrated wireless local area network (WLAN) options by way of

wireless module

One or two WLAN antennas built into display assembly

Compatible with Miracast-certified devices

Single antenna support

Support for the following WLAN formats:

●Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter

●Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo

Adapter

●QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

√ √ √ √

External

media card

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

√ √ √ √

Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect

vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (1 port)

USB 2.0 (2 ports)

AC Smart Pin adapter plug

Headphone/microphone in combo jack

√ √ √ √

Keyboard/

pointing

devices

Full-size "island style" keyboard with numeric keypad

TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-

zoom enabled

Taps enabled by default

Support Win8.1+D212 Modern Trackpad Gestures

Support PS/2, profile sensor (reserve for SMBus)

√ √ √ √

Power

requirements

AC adapters:

AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non

slim for use in discrete models

AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non

slim for use in UMA models

AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90

degree plug design for use in India/China

1 meter power cord

√ √ √ √

4 Chapter 1 Product description

Category Description HP/CPQ 15

(AMD)

HP/CPQ 15

(Intel)

HP 255

(AMD)

HP 250

(Intel)

4-cell, 41-Whr Li-ion battery

3-cell, 31-Whr Li-ion battery

√ √ √ √

Security Kensington Security Lock

Support Intel Anti-Theft

Support Intel IPT

OTP support

√ √ √ √

Operating

system

Preinstalled:

●Windows 8.1

●Ubuntu

●FreeDOS 2.0

√ √ √ √

Serviceability End-user replaceable parts:

●AC adapter

●Battery

●Optical drive

●Keyboard

√ √ √ √

6 Chapter 1 Product description

2 External component identification

Display

Component Description

(1) WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) WWAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless wide

area networks (WWAN).

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam in Windows 8, from the Start screen, type

camera, and then select Camera from the list of applications.

(5) Internal microphone Records sound.

(6) Internal display switch Turns off the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices

that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the

HP Support Assistant app.

Display 7

Front

Component Description

Memory card reader Reads optional memory cards that store, manage,

share, or access information.

To insert a card:

Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then push in on the

card until it is firmly seated.

To remove a card:

Pull the card out of the slot.

Right side

Component Description

(1) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(2) Optical drive (select models only) Depending on your computer model, reads an optical

disc or reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the

Help and Support web page. Follow the web page

instructions to select your computer model. Select

Support & Drivers, and then select Product

Information.

(3) Optical drive eject button (select models

only)

Releases the disc tray.

8 Chapter 2 External component identification

Component Description

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-

in (microphone).

(10) Hard drive light Blinking white: The hard drive is being accessed.

(11) Power light ●On: The computer is on.

●Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display

and other unneeded components.

●Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

Top

TouchPad

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items on

the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identification

Button

Component Description

Power button ●When the computer is off, press the button to turn on the

computer.

●When the computer is on, press the button briefly to

initiate Sleep.

●When the computer is in the Sleep state, press the button

briefly to exit Sleep.

●When the computer is in Hibernation, press the button

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button

down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power

options. In Windows 8, from the Start screen, type power,

select Power and sleep settings, and then select Power and

sleep from the list of applications.

12 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the spacebaror the esc key.

(3) Windows key (Windows 8) Returns you to the Start screen from an open app

or the Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

(4) Action keys Execute frequently used system functions.

(5) num lk key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

NOTE: The keypad function that is active when the computer

is turned off is reinstated when the computer is turned back on.

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external

numeric keypad. To alternate between this numeric function

and the navigational function (indicated by the directional

arrows on the keys), press the num lk key.

Top 13

Bottom

Component Description

(1) Battery lock and unlock latch Locks and unlocks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Vent Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and off during routine

operation.

(4) Battery release latch Releases the battery.

(5) Speaker openings (2) Produce sound.

14 Chapter 2 External component identification

Component

(4) Model number (select models only)

(5) Revision number

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 External component identification

Product specificaties

Merk:	HP
Categorie:	Laptop
Model:	Compaq 15
Kleur van het product:	Black, Grey
Gewicht:	2230 g
Breedte:	378 mm
Diepte:	260 mm
Hoogte:	25 mm
Bluetooth:	Nee
Beeldschermdiagonaal:	15.6 "
Resolutie:	1366 x 768 Pixels
Touchscreen:	Nee
Oorspronkelijke beeldverhouding:	16:9
Frequentie van processor:	1.35 GHz
Processorfamilie:	AMD E
Processormodel:	E1-6010
Aantal processorkernen:	2
Wi-Fi-standaarden:	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Vormfactor:	Clamshell
Inclusief besturingssysteem:	Windows 8.1
Ethernet LAN:	Ja
Geïntegreerde geheugenkaartlezer:	Ja
Land van herkomst:	China
LED backlight:	Ja
Aantal USB 2.0-poorten:	2
Aantal HDMI-poorten:	1
Microfoon, line-in ingang:	Nee
DVI-poort:	Nee
Aantal Ethernet LAN (RJ-45)-poorten:	1
Bevestigingsmogelijkheid voor kabelslot:	Ja
Kabelslot sleuf type:	Kensington
Aantal ingebouwde luidsprekers:	2
Ingebouwde microfoon:	Ja
Intern geheugen:	8 GB
Opslagmedia:	HDD
Levensduur accu/batterij:	- uur
Intern geheugentype:	DDR3L-SDRAM
Duurzaamheidscertificaten:	EPEAT Silver, ENERGY STAR
Ethernet LAN, data-overdrachtsnelheden:	10, 100 Mbit/s
Intel® Wireless Display (Intel® WiDi):	Nee
Aantal poorten USB 3.2 Gen 1 (3.1 Gen 1) Type A:	1
Processor aantal threads:	2
Processor cache:	1 MB
Processor cache type:	L2
Processorfabrikant:	AMD
Architectuur besturingssysteem:	64-bit
Maximum intern geheugen:	- GB
Totale opslagcapaciteit:	1000 GB
Soort optische drive:	DVD Super Multi
Ingebouwde grafische adapter:	Ja
Aparte grafische adapter:	Nee
Familie ingebouwde grafische adapter:	AMD Radeon R2
On-board graphics adapter model:	AMD Radeon R2
Camera voorzijde:	Ja
Numeriek toetsenblok:	Ja
Intel® My WiFi Technology (Intel® MWT):	Nee
Intel® Smart Response Technology:	Nee
Intel® Hyper Threading Technology (Intel® HT Technology):	Nee
Intel® Turbo Boost Technology:	Nee
Intel® Quick Sync Video Technology:	Nee
Intel® InTru™ 3D Technology:	Nee
Intel® Clear Video HD Technology (Intel® CVT HD):	Nee
Intel® Insider™:	Nee
Intel® Clear Video Technology for Mobile Internet Devices (Intel® CVT for MID):	Nee
Intel® Small Business Advantage (Intel® SBA):	Nee
Intel® Clear Video-technologie:	Nee
Intel® Identity Protection Technology (Intel® IPT):	Nee
Intel® Anti-Theft Technology (Intel® AT):	Nee
Intel® Rapid Start Technology:	Nee
Intel® Smart Connect Technology:	Nee
Basisstationaansluiting:	Nee
Combo koptelefoon/microfoon port:	Ja
SmartCard-slot:	Nee
Discreet grafische adapter model:	Niet beschikbaar
Kloksnelheid geheugen:	1600 MHz
Geheugenlayout:	1 x 8 GB
Beeldoppervlakte:	Glans
Full-size toetsenbord:	Ja
Eiland-stijl keyboard:	Ja
Het aantal geïnstalleerde HDD's:	1
HDD capaciteit:	1000 GB
HDD interface:	SATA
HDD rotatiesnelheid:	5400 RPM
Charging port type:	DC-in ingang
Type CardBus PCMCIA-slot:	Nee
ExpressCard slot:	Nee
S/PDIF-uitgang:	Nee
Intel® High Definition Audio (Intel® HD Audio):	Nee
LightScribe:	Nee
Wifi:	Ja
Type product:	Notebook
Intel® Matrix Storage Technology (Intel® MST):	Nee
Intel® Active Management Technology (Intel® AMT):	Nee
Batterijtechnologie:	Lithium-Ion (Li-Ion)
Aantal batterijcellen:	4
Batterijcapaciteit:	41 Wh