Honeywell PC43d Handleiding
Honeywell
Labelprinter
PC43d
Lees hieronder de 📖 handleiding in het Nederlandse voor Honeywell PC43d (190 pagina's) in de categorie Labelprinter. Deze handleiding was nuttig voor 23 personen en werd door 2 gebruikers gemiddeld met 4.5 sterren beoordeeld
Pagina 1/190
PC23 | PC43
Desktop Printer
PC23d, PC43d, PC43t
User Manual
ii PC23 and PC43 Desktop Printer User Manual
Intermec by Honeywell
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec by Honeywell.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec by Honeywell.
© 2012–2014 Intermec by Honeywell. All rights reserved.
The word Intermec, the Intermec logo, Fingerprint, Ready-to-Work, and SmartSystems are either
trademarks or registered trademarks of Intermec by Honeywell.
For patent information, please refer to www.hsmpats.com
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
The products described herein comply with the requirements of the ENERGY STAR. As an
ENERGY STAR partner, Intermec Technologies has determined that this product meets the
ENERGY STAR guidelines for energy efficiency. For more information on the ENERGY STAR
program, see www.energystar.gov. The ENERGY STAR does not represent EPA endorsement of
any product or service.
PC23 and PC43 Desktop Printer User Manual iii
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number Date Description of Change
005 12/2014 Revised to support MR7 firmware release.
004 2/2014 Added updated information on installing
InterDriver.
003 8/2013 Added information to support the latest firmware
version K10.05:
•How to select a printer command language on the
icon printer.
•How to print a test label in idle mode.
•Updated media specifications.
•Descriptions of the printer command languages.
•How to print on RFID media.
002 8/2012 Added or revised content:
•New procedure for printing test labels from the
icon printer.
•New illustrations of the label dispenser accessory.
•ENERGY STAR logo and description.
•Information on using tag media and linerless
media.
•Information on the optional thick media springs.
iv PC23 and PC43 Desktop Printer User Manual
Contents
PC23 and PC43 Desktop Printer User Manual v
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
1 About the Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the PC23 and PC43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the Icon Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About the LCD Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About the Ready Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
View Basic Printer and Connection Information . . . . . . . . . . . . . . . . . . . .11
About the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Navigate in the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About the Onscreen Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
About the Printer Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Use a Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
About Printer Command Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About Fingerprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
About Direct Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About ESim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
About ZSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About DSim. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About Smart Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
About ESim/ZSim Auto-Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to Set the Printer Command Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Set the Command Language from the Printer Web Page . . . . . . . . . . . . . . . . . . . . .20
Set the Command Language from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Set the Command Language with the Print Button . . . . . . . . . . . . . . . . . . . . . . . . .21
Contents
vi PC23 and PC43 Desktop Printer User Manual
Mount the Printer on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
PC23 Wall-Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
PC43 Wall-Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
About the Battery Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Battery Base LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Battery Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power the PC43d with the Battery Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
2 Set Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
About Linerless Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
About Tag Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adjust the Media Holders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
About Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Load Media for Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
About Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Load Media for Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
About the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Load Media for the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Load External Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Load Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Use the Notchless Ribbon Core Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Use the Setup Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
How to Set Up an Icon Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Set Up an Icon Printer without a Network Option . . . . . . . . . . . . . . . . . . . . . . . . . .62
Set Up an Icon Printer with Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Set Up an Icon Printer with Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Calibrate the Media Feed and Print Test Labels on the Icon Printer . . . . . . . . . . .64
Set the Command Language with the Print Button . . . . . . . . . . . . . . . . . . . . . . . . . 64
About Test Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Print a Test Label in Start Up Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Print a Test Label in Idle Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Print a Test Label from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Contents
PC23 and PC43 Desktop Printer User Manual vii
How to Print on RFID Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
About RFID Tag Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Run the RFID Calibration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Calculate RFID Tag Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
3 Connect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Install Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
How to Connect the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Connect the Printer Using a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Connect the Printer Using a Serial or Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . 75
How to Connect the Printer to Your Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Connect the Printer to an Ethernet Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
About Wi-Fi Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Connect the Printer to a Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configure Wi-Fi Communications from the Printer Web Page . . . . . . .80
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Connect to a Bluetooth Device by Reading a Bar Code . . . . . . . . . . . . . . . . . . . . . . 82
Connect to a Bluetooth Device Using a Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Configure Bluetooth Communications from the Main Menu . . . . . . . . . . . . . . . . 83
Configure the Printer from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
About the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Connect a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4 Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
About Printer Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
How to Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
View the Configuration Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configure the Printer from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configure the Printer from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Configure the Printer with PrintSet 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
How to Configure the Printer with Programming Commands . . . . . . . . . . . . . . .93
How to Configure the Printer with SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Contents
viii PC23 and PC43 Desktop Printer User Manual
About Printer Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Save a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Load a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
How to Load a Printer Profile with Programming Commands . . . . . . . . . . . . . . . 95
About USB Storage Device Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Print a File from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Upload Applications and Files from a USB Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Export Applications and Files to a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Export a Configuration File to a USB Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Install a Configuration File from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Upload or Delete Applications and Resources from the Printer Web Page . . . . . . . . . . . . .99
5 Troubleshoot the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Locate the Printer Configuration and Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
About Printer System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
View Printer Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Check the Printer Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
About Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Configure Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Maintenance and Error Alert Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Restore Defaults by Using a Hardware-Based Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Restore Defaults from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Restore Defaults from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
How to Upgrade the Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Download the Printer Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Upgrade Firmware from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Upgrade Firmware from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Upgrade Firmware from the USB Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Contents
PC23 and PC43 Desktop Printer User Manual ix
6
Maintain the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Replace the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Clean the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Clean the Exterior of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Recommended Cleaners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
A Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Supported Bar Code Symbologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Test Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Print Quality Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
B Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Display and Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Error, Information, and Warning Alert Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Error Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Information Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Warning Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Media Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Serial Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
System I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
System Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
System Maintenance Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Wireless 802.11 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Wireless 802.11 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Wireless 802.11 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Contents
x PC23 and PC43 Desktop Printer User Manual
C
Print Labels with INPrint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
About the INPrint Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Print INPrint Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Predefined INPrint Label Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Before You Begin
PC23 and PC43 Desktop Printer User Manual xi
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
Safety Precautions
•Read and review this manual carefully before connecting the
printer.
•Because moving parts are exposed when the cover is open, ensure
that the cover is closed before you operate the printer.
•Do not put your fingers inside the print mechanism when the
power is on.
•Place the printer on an even surface which can safely support its
weight and supplies.
Warning: A warning alerts you of an operating procedure,
practice, condition, or statement that must be strictly observed to
avoid death or serious injury to the persons working on the
equipment.
Caution: A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Before You Begin
xii PC23 and PC43 Desktop Printer User Manual
•Do not spray the printer with water. If you are using a hose to
clean the premises in an industrial environment, remove the
printer or carefully protect it from spray and moisture.
•You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
•You must ensure that dangerous conditions cannot occur under
any circumstances, even for a brief period of time.
•Observe all safety and accident prevention regulations applicable
to your specific region and application.
•Before you use a cleaning card, carefully read the warning text on
the envelope.
•Replace only with same type and rating of fuse to ensure
continued protection against risk of fire.
•If you are using the printer with the Battery Base:
•Risk of explosion if battery is replaced by an incorrect type.
•Use of another battery may present a risk of fire or explosion.
•The battery may present a fire or chemical burn hazard if
mistreated. Do not disassemble the battery, heat above 100 °C
(212 °F), or incinerate.
•Dispose of any used batteries according to the instructions.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Note: This equipment may be used on an IT power system.
Before You Begin
PC23 and PC43 Desktop Printer User Manual xiii
Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided “as is with
all faults.” All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.
Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Technical Communications department directly at
ACSHSMTechnicalCommunications@honeywell.com.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.
Who Should Read This Manual
This user manual is for the person who is responsible for installing,
configuring, operating, and maintaining the PC23 and PC43 printers.
This document provides you with information about the features of
the printer, and how to install, configure, operate, maintain, and
troubleshoot it.
Before you work with the printer, you should be familiar with your
printer command language and general printing setup. If you are
going to use the printer in a network, you should be familiar with
your network and general networking terms, such as IP address.
Before You Begin
xiv PC23 and PC43 Desktop Printer User Manual
Related Documents
The Intermec website at www.intermec.com contains our documents
(as .pdf files) that you can download for free.
To download documents
1 Visit the Intermec website at www.intermec.com.
2 Click the Products tab.
3 Using the Products menu, navigate to your product page. For
example, to find the PC43 product page, click Printers > Desktop
> . PC43
4 Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category, the Product Family, and
Product to find your documentation.
1
1
About the Printers
This chapter introduces the PC23 and PC43 printers, and
includes descriptions of printer features and basic operation.
Chapter 1 — About the Printers
2 PC23 and PC43 Desktop Printer User Manual
About the PC23 and PC43
The PC23 and PC43 printers are compact, easy-to-use bar code label
printers that fit easily on a desktop. The printers can be connected to a
single desktop PC for stand-alone operation or to a wired or wireless
network for ease of connectivity.
Both printers are available in direct thermal (DT) models. The PC43 is
also available in a thermal transfer (TTR) model for printing with a
ribbon.
Features of both printers include:
• Print speeds of up to 8 ips (203 dpi printhead) or 6 ips (300 dpi
printhead)
• Multiple, selectable printer languages including Intermec
Fingerprint, Direct Protocol, Intermec Printer Language (IPL),
ESim, and ZSim
• Optional Wi-Fi/Bluetooth dual radio module
• Optional Ethernet module
• USB ports for storage devices, keyboards, or scanners, and for
connections to a PC (including serial or parallel connections with
appropriate adapters)
• (PC43d only) Optional battery and battery base
• (PC43t only) Support for 12 mm (0.5 in) or 25 mm (1.0 in) ribbon
core sizes
• LCD or Icon interface available
• Available RFID module (factory-installed only: HF for PC23, UHF
for PC43)
• Complete range of accessories
• CCXv4 certified
Note: The PC23 and PC43 printers with an IEEE 802.11b/g/n radio
installed are Wi-Fi® certified for interoperability with other
802.11b/g/n wireless LAN devices.
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 3
Printer Features
Use the next illustrations to locate printer features.
PC23d Front Panel (LCD Model)
PC23d Rear Panel
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Chapter 1 — About the Printers
4 PC23 and PC43 Desktop Printer User Manual
PC43d Front Panel (Icon Model)
PC43d Rear Panel
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Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 5
PC43t Front Panel (LCD Model)
PC43t Rear Panel
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Chapter 1 — About the Printers
6 PC23 and PC43 Desktop Printer User Manual
About the Front Panel
There are two front panels available for the printers:
• LCD (liquid crystal display)
• Icon (no display)
Both versions of the front panel include the Print button and the
Ready-to-Work™ indicator. The PC23 and PC43 with the LCD also
have a USB host port on the front panel.
About the Ready-to-Work Indicator
The Ready-to-Work indicator on the front of the printer turns on
when the printer is ready to print.
Ready-to-Work Indicator Location
Ready-to-Work Indicator Status
Ready-to-Work Indicator Status Description
On Printer is ready for a print job.
Blinking Printer is not ready for a print job.
3FBEZUP8PS
JOEJDBUPS
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 7
About the Icon Front Panel
The icon front panel includes a graphical panel and a Print button.
As you use the printer, the icons turn on or off to indicate printer
status.
Off Printer is turned off, not communicating,
or not ready to print. For example, the
printer may still be starting up, or a
firmware upgrade is underway.
Ready-to-Work Indicator Status (Continued)
Ready-to-Work Indicator Status Description
Icon Front Panel - Status Icons
Icon Color and Description Printer Models
Steady: Maintenance needed; odometer
setting reached; Firmware upgrade in
progress
Flashing: Firmware is currently resetting all
defaults, or printer in calibration mode
All
On: Bluetooth is enabled
Off: Bluetooth is not enabled, or
Wi-Fi/Bluetooth module is not installed
With
Wi-Fi/Bluetooth
module
Flashing: Sending or receiving data
Steady: No data in motion through the
network connection
Off: No connection
All
On: Wi-Fi is enabled
Off: Wi-Fi is not enabled, or
Wi-Fi/Bluetooth module is not installed
With
Wi-Fi/Bluetooth
module
On: Printer is paused
Off: Printer is not paused
All
Chapter 1 — About the Printers
8 PC23 and PC43 Desktop Printer User Manual
About the LCD Front Panel
The printer LCD interface includes a screen, navigation buttons, and a
Print button.
PC43t Printer with LCD Interface
On the PC43t, you can adjust the screen for the best viewing angle.
On: General error
Off: No errors
All
On: Ribbon is jammed or empty
Off: No error
TTR only
On: Media is jammed or empty
Off: No error
All
On: Print mechanism is open or not latched
properly
Off: Print mechanism is closed correctly
All
On: Printhead too hot
Off: Printhead temperature OK
All
Icon Front Panel - Status Icons (Continued)
Icon Color and Description Printer Models
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Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 9
About the Ready Screen
After you turn the printer on, the Ready screen appears when the
printer finishes starting up.
Ready Screen
Caution: Do not tilt the screen past its maximum angle or you
could damage the screen.
LCD Interface Navigation Button Descriptions
Button Description
Menu/Home button. Press to toggle between the Ready
screen and the printer Main Menu.
Directional pad: Press , , , or to move the selection
highlight to another item. Press to select the highlighted
item and to save settings in a menu or list.
Back button. Press to return to the previous menu or page, or
to break from a running Fingerprint application.
Print button. Press to begin printing, or to feed a single label.
Fingerprint
10.200.27.89
01/04/2014
12:00
Ready
Chapter 1 — About the Printers
10 PC23 and PC43 Desktop Printer User Manual
By default, the bottom of the screen shows the printer command
language, the IP address, and the time and date. You can customize the
screen as necessary to show different kinds of information.
The status bar at the top of the screen includes these information and
status icons:
Note: Icons for Wi-Fi and Bluetooth status appear only when the
optional Wi-Fi/Bluetooth module is installed. The IP address appears
when the printer is connected to an Ethernet or wireless network and
the Idle Information parameter is set to IPv4 address.
Information and Status Icon Descriptions
Icon Description
Printer Information icon. Select this icon to view basic printer
information.
Wi-Fi Connection icon. This icon appears when the
Wi-Fi/Bluetooth module is installed in the printer and shows the
strength of the Wi-Fi connection:
- Strong.
- Good.
- Weak.
- No signal.
- Wi-Fi is disabled.
Connectivity icon. Blinks when data is moving through a wired
or wireless connection to the printer.
Bluetooth icon. This icon appears when the Wi-Fi/Bluetooth
module is installed:
- Bluetooth is enabled.
- Bluetooth is disabled.
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 11
View Basic Printer and Connection Information
In the Ready screen, use the control panel buttons to select an icon in
the status bar at the top of the screen to view printer or connection
information.
1 Press any arrow key to select the one of the icons in the status bar
at the top of the Ready screen.
2 Press . A list of basic printer or connection information appears.
3 Press or to scroll through the list.
(Optional) Press or to view information for one of the other
icons.
4 Press or to return to the Ready screen.
Fingerprint
10.200.27.89
01/04/2014
12:00
Ready
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4UBUVTCBS
A0000000000000002
S0000000411
PC43t
Firmware Version:
Product Name:
Printer Serial Number:
Printer Configuration Number
Printing
Chapter 1 — About the Printers
12 PC23 and PC43 Desktop Printer User Manual
About the Main Menu
In the printer Ready screen, press to view the Main Menu.
Press and to highlight Main Menu items, and then press to
select that item:
• Select Programs to see a list of programs installed on the printer.
This list includes utility programs provided as part of the printer
firmware, and programs you have installed on the printer.
The Programs item appears in the Main Menu only if the printer
is using Fingerprint or Direct Protocol as the command language.
• Select Settings to view and change printer settings.
• Select Tools to print test labels, manage a connected USB storage
device, restore printer default settings, or save and load printer
profiles.
• Select Wizards to see a list of wizards that help you configure
printing or communication settings, or calibrate the media
sensors.
Main Menu
Programs
Settings
Tools
Wizards
Note: The printer cannot print while the Main Menu is on the screen.
You need to exit the Main Menu and return to the Ready screen to
begin printing.
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 13
Navigate in the Main Menu
Use the navigation buttons to select menus and menu items.
In the Main Menu:
• Press to toggle between the Main Menu and the Ready screen.
• Press to return to the Ready screen.
In the Programs, Settings, Tools, or Wizards menus:
• Press and to change the item in the list, and then press (the
center of the directional pad) to select the item. Another menu or a
list of items appears.
• Press to return to the previous screen or menu.
• Press to return to the Ready screen.
In any list of items, press or to select another item in the list, and
then press .
• If the item you selected requires you to select an option from a
preset list, press or to scroll through the list items.
• If the item you selected requires alphabetic or numeric input, such
as Network Name, press and use the alphanumeric or numeric
keypad on the screen to type a value.
• If you changed the value for an item, press to save your changes.
A “Saving...” message briefly appears to confirm that your changes
have been saved.
• Press to return to the previous screen. If you made changes
without saving them, you are prompted to save your changes:
• Select Yes to save your changes and return to the previous
screen.
• Select No to abandon your changes and return to the previous
screen.
• Select Cancel to abandon your changes and remain on the
current screen.
Chapter 1 — About the Printers
14 PC23 and PC43 Desktop Printer User Manual
About the Onscreen Keypads
When you are changing settings, you may need to use the
alphanumeric or numeric keypads on the screen.
Alphanumeric Keypad - Alphabetic Characters
Alphanumeric Keypad - Numeric Characters and Punctuation
Numeric Keypad
Y
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123
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Password
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Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 15
For either keypad:
• Press , , , or to select a character, and then press to enter
that character.
• Press to delete the last character you entered.
For the alphanumeric keypad only:
• Select 123 or ABC and then press to toggle between the
alphabetic and numeric keys.
• In the alphabetic keypad, select and then press to toggle
between uppercase and lowercase letters.
• In the numeric keypad, select and then press to toggle
between shifted and unshifted key characters. For example, do this
to toggle between $ and # in the numeric keypad.
When you are finished typing characters, press to return to the list
of items.
About the Printer Wizards
The printer firmware includes several wizards you can use to quickly
set up printing and communications. You can start the wizards from
the Main Menu.
Printing Wizards
Name Description
Media Setup Select media and printing type (DT or TTR), media width,
length, and X-margin, Start and Stop Adjust values, and
print speed.
Print Quality Prints a series of labels to test print quality.
Loading Media Shows how to load media.
Y
Wizards
Printing
Communications
Calibration
Chapter 1 — About the Printers
16 PC23 and PC43 Desktop Printer User Manual
Loading Ribbon (TTR printers only) Shows how to load a roll of ribbon.
Communications Wizards
Name Description
Line Analyzer Logs all incoming data on all
communications channels and saves the
data to a log file. For experienced users.
Wireless 802.11 Looks for wireless networks and sets up
Wi-Fi communications. This item
appears in the Communications wizards
list when the optional Wi-Fi/Bluetooth
module is installed.
Bluetooth Looks for discoverable Bluetooth devices
and sets up Bluetooth communications.
This item appears in the
Communications wizards list when the
optional Wi-Fi/Bluetooth module is
installed.
Calibration Wizard
Name Description
Media Calibrates the label stop sensor and
shows current print settings.
RFID Calibrates the RF power setting for the
RFID module and adjusts RFID tag
media settings for best performance. This
item appears in the Calibration wizards
list when the optional RFID module is
installed in the printer.
Label Taken Sensor Calibrates the label taken sensor. This
item appears in the Calibration wizards
list when the label dispenser or cutter
accessory is installed.
Printing Wizards (Continued)
Name Description
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 17
Use a Wizard
The available wizards depend on the hardware you have installed in the
printer.
1 From the Ready screen, press . The Main Menu appears.
2 Select Wizards and press .
3 Select a category and press .
4 Select a wizard from the list and press . The wizard begins.
5 In a wizard:
• Use or to select items in a list.
• Press to select the highlighted item.
• Select and press to continue to the next screen.
About Printer Command Languages
A printer command language is a set of instructions that controls
printer functions:
• Configure the printer.
• Return the status of the printer.
• Control peripheral devices.
• Format a label or receipt for printing.
The printer supports these command languages and language
simulator support options:
• Fingerprint
• Direct Protocol (DP)
• IPL (Intermec Printer Language)
• ESim (EPL command language simulator)
• ZSim (ZPL command language simulator)
• DSim (DPL command language simulator)
• Smart Printing
Chapter 1 — About the Printers
18 PC23 and PC43 Desktop Printer User Manual
About Fingerprint
Fingerprint is a BASIC-inspired general purpose printer language. Use
Fingerprint to design custom label formats and write printer
application software. If you plan to run Smart Printing applications
directly on the printer, without connecting to a PC, select Fingerprint
as your printer command language. For more information, see the
Intermec Fingerprint Command Reference Manual.
The printer uses the Fingerprint printer command language by
default.
About Direct Protocol
Direct Protocol (DP) is a subset of Fingerprint that uses a more
intuitive English-like syntax. This flexible host-based printer
command language can also be used with Smart Printing applications.
Direct Protocol lets you combine predefined layouts and variable data
to create labels, tickets, and tags. If you are using bar code software, like
BarTender, select Direct Protocol as your printer command language.
About IPL
IPL (Intermec Printer Language) is a host-based printer command
language. Use IPL to design, modify, and download label formats;
write printer application software; and configure the printer. If you are
sending IPL label files to the printer, select IPL as your printer
command language. For more information, see the IPL Command
Reference Manual.
About ESim
ESim (EPL command language simulator) interprets Eltron®
programs without requiring any host programming changes. If you are
sending EPL label files to the printer, select ESim as your printer
command language. For more information, see the ESim Command
Reference Manual.
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 19
About ZSim
ZSim (ZPL command language simulator) interprets Zebra™
programs (ZPL II or later) without requiring any host programming
changes. If you are sending ZPL label files to the printer, select ZSim as
your printer command language. For more information, see the ZSim
Command Reference Manual.
About DSim
DSim (DPL command language simulator) interprets Datamax™ data
streams without requiring any host programming changes. If you are
sending DPL label files to the printer, select DSim as your printer
command language. For more information, see the DSim Command
Reference Manual.
About Smart Printing
Smart Printing refers to the ability of the printer to independently run
printing operations without being connected to a host computer. If
you are running printer-based applications written in C#, select Smart
Printing as your printer command language.
For help creating Smart Print applications, go to the Intermec
Developer Center at www.intermec.com/developer.
About ESim/ZSim Auto-Configuration
Use the ESim/ZSim auto-configuration feature when you are
replacing another printer whose command language is unknown.
When the printer command language is set to ESim/ZSim, on its first
run the printer automatically calibrates the media, identifies the
command language of the first incoming print job, configures the
printer for the appropriate language (ESim or ZSim), and prints the
label.
The data stream must be at least 10 bytes long. Command language
identification is activated after a 2-second timeout, or when the data
buffer is full (1 MB).
Note: Load media before you turn the printer on, since the printer
automatically calibrates the media when it starts in ESim/ZSim
auto-configuration mode.
Chapter 1 — About the Printers
20 PC23 and PC43 Desktop Printer User Manual
The printer command language is saved to memory, and remains set to
ESim/ZSim until you change this setting.
How to Set the Printer Command Language
You can use one of these methods to change the printer command
language:
• Printer web page
• Main Menu
• PrintSet 5. For more information, see the PrintSet 5 online help.
Set the Command Language from the Printer Web Page
To set the command language from the printer web page, you need to
turn on the printer and connect to your Ethernet or Wi-Fi network.
1 Make sure that the printer has media and ribbon (if necessary)
installed.
2 On your PC, open a browser.
3 In the Location or Address bar, type the printer IP address and
press Enter. The printer web page appears.
4 Click Login. The Login page appears.
5 Type your Username Password and and click Login. The default
username is itadmin and the default password is pass.
6 Click the Configure tab.
7 Click System Settings > General.
8 Select a different printer command language from the Command
Language list, and then click Save.
9 Click the Services tab.
10 Click Reboot Printer, and then click Reboot. The printer restarts
in the command language you selected.
Note:If you are using an icon printer without an Ethernet or Wi-Fi
network, you must use the Print button or PrintSet 5 to set the printer
command language.
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 21
Set the Command Language from the Main Menu
If you have an LCD printer, you can change the printer command
language from the Main Menu.
1 Make sure that the printer has media and ribbon (if necessary)
installed.
2 From the Ready screen, press . The Main Menu appears.
3 In the Main Menu, select Settings > System Settings > General.
4 In the General settings list, press to scroll to Command
Language.
5 Press or to select a different command language.
6 Press or .
7 Press to save your changes.
If you are prompted to enter a password for DSim or ZSim, the
password is 1138. To return to the Fingerprint menu system from
DSim or ZSim, the password is 8311.
Set the Command Language with the Print Button
If you have an icon printer, you can use the Print button to set the
printer command language.
1 Make sure that the printer has media and ribbon (if necessary)
installed.
2 Turn off the printer.
3 Turn the printer back on. All the LEDs light up. As the printer
starts up, the LEDs turn off one by one, starting with the bottom
right LED.
4 When the last two LEDs (Maintenance and Bluetooth) are lit, press
and hold . The printer feeds a few labels as it automatically
adjusts the media feed, and then the test labels start to print.
5 Continue to hold . The available printer command languages
start to print.
Chapter 1 — About the Printers
22 PC23 and PC43 Desktop Printer User Manual
6 When you see the language you want to use, release .
7 The printer automatically reboots and starts in the command
language you selected.
Mount the Printer on a Wall
You can mount the printers vertically on a wall or other surface. The
printer must be mounted so the media output slot faces down. Use the
following guidelines for selecting a mounting location:
• Choose a location within 1.5 m (5 ft) of an electrical outlet.
• Choose appropriate mounting hardware (not supplied) for the
mounting surface.
• The mounting hardware must provide at least 6 mm (0.25 in) of
clearance between the mounting surface and the bottom of the
screw head. The screw head width should be 6 to 8 mm (0.24 to 0.33
in).
• Intermec recommends that you use pan-head or flathead screws
with appropriate anchors for drywall, or for cement, concrete
block, or plasterboard walls. Use wood screws only for wo oden
surfaces, and ensure the screw is long enough to be sunk to a depth
of at least 12.5 mm (0.5 in).
1 Choose the appropriate wall-mount template for your printer and
use the template to locate and drill holes in the mounting surface.
Caution: Be sure that the mounting surface can safely support the
weight of the printer.
Note: For mounting to wood surfaces, use a drill of 5 to 8 mm (0.2 to
0.3 in), or as appropriate for your mounting hardware.
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 23
3 Place the printer mounting holes on the mounting hardware and
slide the printer down to lock it in place.
2 Install the mounting hardware. If you need to use anchors, install
them first.
Chapter 1 — About the Printers
24 PC23 and PC43 Desktop Printer User Manual
PC23 Wall-Mounting Template
Use this template to correctly locate wall-mounting hardware for the
PC23d printer.
PC23 Wall-Mounting Template
DNJO
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 25
PC43 Wall-Mounting Template
Use this template to correctly locate wall-mounting hardware for the
PC43d and PC43t printers.
PC43 Wall-Mounting Template
DNJO
DNJO
Chapter 1 — About the Printers
26 PC23 and PC43 Desktop Printer User Manual
Printer Options and Accessories
Note:Some printer configurations do not support all accessories. For
more information, contact your local Intermec representative.
Printer Options and Accessories
Accessory Description
300-dpi Printhead Replaces the standard 203-dpi printhead.
USB-to-Serial Adapter USB to RS-232 adapter. Connects to
printer USB Host port and provides serial
connectivity to a PC.
USB-to-Parallel Adapter USB to IEEE 1284 adapter. Connects to
printer USB Host port and provides
DB25 connectivity to a PC or other
equipment.
Ethernet Module RJ-45 adapter installs on back panel of
printer and provides IEEE 802.3 Ethernet
connection. Supports 10BaseT and
100BaseTx. Ethernet and
Wi-Fi/Bluetooth modules can be
installed at same time.
Wi-Fi/Bluetooth Module Radio module can be installed in all
printers and provides Wi-Fi and
Bluetooth connectivity. Wi-Fi/Bluetooth
and Ethernet modules can be installed at
same time.
•Wi-Fi supports static and dynamic
WEP, WPA, WPA2, EAP-PEAP,
EAP-TTLS, LEAP, EAP-FAST, and
EAP-TLS security protocols
•Bluetooth v2.1+EDR supported
Label Dispenser Module Removes paper backing and presents
labels one at a time for pickup. Includes
Label Taken Sensor.
Cutter Module Provides automatic cutting as labels are
printed. Includes Label Taken Sensor. For
PC43.
Cutter Tray Holds up to 20 labels as they are cut.
Installs on Cutter Module. For PC43.
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 27
These replacement parts are also available for the PC23 and PC43:
•203-dpi printhead
•Standard platen roller
•AC power adapter
For information on these accessories and replacement parts, contact
your Intermec representative.
About the Battery Base
Instead of using the AC power supply, you can use the optional battery
base to provide power for the PC43d printer. Depending on your
printer duty cycle, the rechargeable battery in the battery base provides
up to 8 hours of power.
Media Cover Lock Bracket With customer-supplied lock, allows
media cover to be secured.
Linerless Roller Non-stick platen roller dispenses printed
labels when you use linerless media stock.
For PC43.
Battery Base Pedestal-style base holds rechargeable
battery (sold separately) and attaches to
base of printer. Uses printer AC power
adapter to charge battery. For PC43d.
Rechargeable battery For use with Battery Base.
Power Adapter Base Pedestal-style base attaches to base of
printer and holds AC power adapter. For
PC43d.
Thick Media Springs Heavier-gauge springs increase printhead
pressure for best results when printing on
tag media.
Printer Options and Accessories (Continued)
Accessory Description
Note: Battery manylife depends on factors. The battery is designed
to provide 8 hours of charge (plus one hour of standby time) when
you are printing a 150-mm (6-in) label every 7 minutes.
Chapter 1 — About the Printers
28 PC23 and PC43 Desktop Printer User Manual
PC43d Printer and Battery Base
For help installing the printer on the battery base, see the PC43d
Battery Base Installation Instructions.
Note: Printing speed depends on the actual battery charge level. The
maximum print speed for a PC43d running on battery power is 6 ips
for 203 dpi and 4 ips for 300 dpi.
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 29
Battery Base LEDs
When the battery base is connected to AC power, the LEDs indicate the
battery charge status.
When the battery base is not connected to AC power, you can press the
Charge Level button to briefly turn on the LEDs and see the battery
charge level.
LEDs: Battery Base Connected to AC Power
LEDs Battery Charge Status
95% to 100%
76% to 94%
51% to 75%
26% to 50%
0% to 25%
Battery out of charging temperature
range.
Battery error.
LEDs: Battery Base Not Connected to AC Power
LEDs Battery Charge Level
Battery is 76% to 100% charged.
Battery is 51% to 75% charged.
Battery is 26% to 50% charged.
Battery is 11% to 25% charged.
Chapter 1 — About the Printers
30 PC23 and PC43 Desktop Printer User Manual
Battery Precautions
Follow these precautions when using the printer with the Battery Base:
• Use only the battery supplied by Intermec. Risk of explosion if
battery is replaced by an incorrect type. Use of another battery may
present a risk of fire or explosion.
• The battery may present a fire or chemical burn hazard if
mistreated.
• Do not disassemble the battery, heat above 100 °C (212 °F), or
incinerate.
• Dispose of any used batteries according to the instructions that
came with the battery.
Battery is 0% to 10% charged.
Battery out of operating temperature
range.
Battery error.
LEDs: attery ase Connected to AC ower (Continued) B B Not P
LEDs Battery Charge Level
Chapter 1 — About the Printers
PC23 and PC43 Desktop Printer User Manual 31
Charge the Battery
When the battery base is connected to AC power, the LEDs indicate the
charging status of the battery.
1 Make sure that the PC43d is properly installed on the base. For
help, see the PC43d Battery Base Installation Instructions.
2 Connect the power cord from the battery base to the printer.
3 Connect the battery base to AC power.
The battery begins to charge and the battery base LEDs turn on to
indicate charge status. The battery is fully charged in 4 hours.
Power the PC43d with the Battery Base
After you charge the battery, you can use the battery base accessory to
power the PC43d printer. When the battery base is not connected to
AC power, press the Charge Level button on the front of the base to
turn on the LEDs and see the current charge level.
1 Charge the battery in the battery base.
2 Disconnect the power cable from AC power.
3 Turn on the printer. The LEDs on the battery base turn off.
-&%T
Chapter 1 — About the Printers
32 PC23 and PC43 Desktop Printer User Manual
4 To see the current battery charge level, press the Charge Level
button on the front of the base.
The battery base LEDs briefly turn on to indicate the current
charge level. The LEDs turn off to save power.
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33
2
Set Up the Printer
This chapter explains how to load media and ribbon, print test
labels, and adjust the print quality.
Chapter 2 — Set Up the Printer
34 PC23 and PC43 Desktop Printer User Manual
About Media
The printers can print on labels, tickets, tags, and continuous stock.
The procedure you use to load media depends on how you are
operating the printer and the options you have installed.
About Linerless Media
If you are printing on linerless media, follow these guidelines for best
results:
•You must install the linerless roller accessory before printing. For
more information on this accessory, contact your local sales
representative.
•When removing printed labels on linerless media, tear the label up
towards the top of the printer to prevent media jams.
•Do not use linerless media with the cutter accessory.
About Tag Media
If you are printing on tag media, follow these guidelines for best
results:
•Install the optional thick media springs before printing. For more
information on this accessory, contact your local sales
representative.
•After you install the thick media springs, adjust the Media
Sensitivity and Darkness settings for best print quality.
•To extend the life of the printhead, Intermec recommends that you
install the original springs when printing on other types of media.
Adjust the Media Holders
The first time you load media in the printer, or when you use different
sizes of media, you must adjust the media holders. After you adjust the
media holders, you do not need to adjust them again for a new roll of
the same size media.
Note: The Adjusting illustrations show the PC43d printer. the
media holders is done the same way for all printers.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 35
1Pull one or both of the printer latches toward the front of the
printer and lift the printer lid.
2Pull the locking tab up.
Chapter 2 — Set Up the Printer
36 PC23 and PC43 Desktop Printer User Manual
3Slide the media holders to adjust the distance between them, and
place the media roll between the holders.
4Make sure the holders are snug against the sides of the media roll,
and then press the locking tab down to lock the media holders in
place.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 37
About Tear-Off Printing
In tear-off printing, you manually tear printed labels, tickets,
wristbands, and other printed media from the front of the printer.
After you load media, you need to configure the feed adjust settings.
These settings allow for printing from the top edge of the label. You
may need to adjust the recommended values slightly depending on
your media type, supply method, and roll sizes, or because of
individual differences between printers.
Load Media for Tear-Off Printing
Depending on the type of media you use, you may also need to install
a printer accessory. If you need to print on tag media, Intermec
recommends installing the optional thick media springs before
printing. If you need to print on linerless media, you must install the
linerless media roller accessory before printing.
Note: Feed adjust values for simulator command languages like ESim,
ZSim, and DSim are preset.
Recommended Feed Adjust Values for Tear-Off Printing
Printer Setting 203 dpi 300 dpi Distance
PC23d Start Adjust -113 -168 -14.24 mm (-0.56 in)
Stop Adjust 0 0 0 mm (0 in)
PC43d Start Adjust -124 -183 -15.50 mm (-0.61 in)
Stop Adjust 0 0 0 mm (0 in)
PC43t Start Adjust -108 -160 -13.60 mm (-0.54 in)
Stop Adjust 0 0 0 mm (0 in)
Note: When removing labels on linerless media, tear the printed
label up towards the to of the printer to ent media jams.p prev
Chapter 2 — Set Up the Printer
38 PC23 and PC43 Desktop Printer User Manual
1Pull one or both of the printer latches toward the front of the
printer and lift the printer lid.
2If there is an empty media core in the media compartment, remove
the core.
3If you are going to load the same size media, continue with the next
step.
If you are using large rolls of media stored outside the printer, such
as in an external media holder, feed the media through the external
media feed slot.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 39
To adjust the media holders for a different media size:
aPull the locking tab up.
bSlide the media holders to adjust the distance between them,
and place the media roll between the holders.
Chapter 2 — Set Up the Printer
40 PC23 and PC43 Desktop Printer User Manual
cMake sure the media holders are snug against the sides of the
media roll, and press the tab down to lock the media holders in
place.
4If you are using notched or black mark stock, slide the label stop
sensor so the notches or marks pass over the sensor.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 41
5For the PC23d and PC43d, thread the media under the tip guides
on the media holders and past the front of the printer.
For a PC43t, thread the media through the media guides and past
the front of the printer. To adjust the width of the media guides,
slide the guides as needed to fit your media.
6Close the printer lid until it snaps shut.
7Turn the printer on and configure the feed adjust settings.
Chapter 2 — Set Up the Printer
42 PC23 and PC43 Desktop Printer User Manual
About Cut-Off Printing
In cut-off printing, each label is automatically cut from the media roll
immediately after the label is printed. You can print on non-adhesive,
continuous label stock. You can also use self-adhesive labels with a
liner, but you must cut only the liner.
The cutter module includes the top of form sensor. You can also install
the optional cutter tray accessory, which holds up to 20 labels or
tickets.
After you load media, you need to configure the cutter and the feed
adjust settings. You may need to adjust the recommended values
slightly depending on your media type, supply method, and roll sizes,
or because of individual differences between printers.
Caution: You must not use the cutter to cut through any kind of
adhesive, or other soft material, that may stick to the cutting parts
and render the cutter inoperable or even damage the electric
motor.
Note: Feed adjust values for simulator command languages like
ESim, ZSim, and DSim are preset.
Recommended Feed Adjust Values for Cut-Off Printing
Printer Setting 203 dpi 300 dpi Distance
PC43d Start Adjust -294 -434 -36.80 mm (-1.45 in)
Stop Adjust 170 251 21.3 mm (0.84 in)
PC43t Start Adjust -372 -550 -46.60 mm (-1.45 in)
Stop Adjust 264 389 33 mm (0.84 in)
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 43
Load Media for Cut-Off Printing
Cut-off printing is supported only by the PC43 printer with the cutter
module installed.
1Pull one or both of the printer latches toward the front of the
printer and lift the printer lid.
2If there is an empty media core in the media compartment, remove
the core.
3If you are going to load the same size media, continue with the next
step.
If you are using large rolls of media stored outside the printer, such
as in an external media holder, feed the media through the external
media feed slot.
Chapter 2 — Set Up the Printer
44 PC23 and PC43 Desktop Printer User Manual
To adjust the media holders for a different media size:
aPull the locking tab up.
bSlide the media holders to adjust the distance between them,
and place the media roll between the holders.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 45
cMake sure the media holders are snug against the sides of the
media roll, and press the tab down to lock the holders in place.
4For the PC43d, thread the media under the tip guides on the media
holders.
Chapter 2 — Set Up the Printer
46 PC23 and PC43 Desktop Printer User Manual
For the PC43t, thread the media through the media guides. To
adjust the width of the media guides, slide the guides as needed to
fit your media.
5Thread the media into the slot in the cutter accessory and out
through the front of the cutter.
6Close the printer lid until it snaps shut.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 47
7Turn the printer on and configure the cutter:
•If you have an icon printer, use PrintSet 5 to configure the
cutter.
•If you have an LCD printer, continue with the next step.
8After the printer finishes starting up, press .
9Select Settings > Printing > Cutter.
10 In the Cutter Control options, select Automatic.
11 Press or . A “Save Changes?” message appears.
12 Press to save your changes and exit the Settings menu.
13 Configure the feed adjust settings.
About the Label Dispenser
The label dispenser accessory, which includes the Label Taken Sensor,
removes the liner from self-adhesive label stock as each label is printed.
You manually remove the label at the front of the printer.
After you load media, you need to configure the feed adjust settings.
You may need to adjust the recommended values slightly depending
on your media type, supply method, and roll sizes, or because of
individual differences between printers.
Note: Feed adjust values for simulator command languages like
ESim, ZSim, and DSim are preset.
Recommended Feed Adjust Values for the Label Dispenser
Printer Setting 203 dpi 300 dpi Distance
PC23d Start Adjust -117 -173 -14.70 mm (-0.58 in)
Stop Adjust 3 5 -0.46 mm (0.02 in)
PC43d Start Adjust -126 -186 -15.8 mm (-0.62 in)
Stop Adjust 2 3 0.3 mm (0.01 in)
PC43t Start Adjust -125 -185 -15.7 mm (-0.62 in)
Stop Adjust 16 24 2.1 mm (0.08 in)
Chapter 2 — Set Up the Printer
48 PC23 and PC43 Desktop Printer User Manual
Load Media for the Label Dispenser
To use the label dispenser accessory for printing, you print labels on
self-adhesive label stock with a liner. As each label is printed, the label
is automatically peeled from the liner and is presented at the front of
the printer for manual removal.
1Pull one or both of the printer latches toward the front of the
printer and lift the printer lid.
2If there is an empty media core in the media compartment, remove
the core.
3If you are going to load the same size media, continue with the next
step.
If you are using large rolls of media stored outside the printer, such
as in an external media holder, feed the media through the external
media feed slot.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 49
To adjust the media holders for a different media size:
aPull the locking tab up.
bSlide the media holders to adjust the distance between them,
and place the media roll between the holders.
Chapter 2 — Set Up the Printer
50 PC23 and PC43 Desktop Printer User Manual
cMake sure the holders are snug against the sides of the media
roll, and press the tab down to lock the holders in place.
4If you are using notched or black mark stock, slide the gap sensor
so the notches or marks pass over the sensor.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 51
5For the PC43d, thread the media under the tip guides on the
holders.
For the PC43t, thread the media through the media guides. To
adjust the width of the media guides, slide the guides as needed to
fit your media.
6Open the label dispenser front door.
7Remove the label closest to the end of the liner.
Chapter 2 — Set Up the Printer
52 PC23 and PC43 Desktop Printer User Manual
8Route the liner through the slot in the front door of the label
dispenser. Do not pull on the media to take up the slack. The liner
should be over the roller in the printer and under the roller in the
front door of the label dispenser.
9Close the front door.
10 Close the printer lid until it snaps shut.
11 Turn the printer on and configure the feed adjust settings.
Chapter 2 — Set Up the Printer
54 PC23 and PC43 Desktop Printer User Manual
Load Ribbon
1Press the printer latches toward the front of the printer and open
the printer lid.
2If there is an empty ribbon core in the media compartment, remove
the core and set it aside.
3Remove and discard the full ribbon takeup core.
Note: The PC43t only supports “ink out” operation.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 55
4Place the new ribbon roll between the rear ribbon holders. The
ribbon should come off the roll as shown in the illustration.
5Place the takeup core between the front takeup core holders.
Chapter 2 — Set Up the Printer
56 PC23 and PC43 Desktop Printer User Manual
6Attach the end of the ribbon to the takeup core.
7Turn the slack-wheel to take up slack in the ribbon.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 57
8Close the printer lid until it snaps shut.
9If you have already configured the printer for thermal transfer
printing, continue with the next step. Otherwise, from the printer
Main Menu, select Settings > Printing > Media > Print Method >
Ribbon (TTR).
For an icon printer, you must use the printer web page or Intermec
PrintSet 5 to configure thermal transfer printing.
10 Save your changes.
Chapter 2 — Set Up the Printer
58 PC23 and PC43 Desktop Printer User Manual
Use the Notchless Ribbon Core Adapter
Use the optional ribbon core adapter to load media without notches in
the core. The ribbon core adapter is sold separately. For information
on purchasing this accessory, contact your local sales representative.
1Insert one adapter into the media core and one adapter into the
takeup core.
2Center the media roll and takeup core on the adapter.
3Press the release button and raise the print mechanism.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 59
4Place the ribbon roll and adapter into the rear media holders.
For “ink out” operation (default), the ribbon should come off
the back of the roll.
5Place the takeup core and adapter between the front media holders.
6Route the ribbon under the print mechanism and up to the takeup
core.
Chapter 2 — Set Up the Printer
60 PC23 and PC43 Desktop Printer User Manual
7Attach the ribbon to the takeup core.
8Turn the slack-wheel to take up slack in the ribbon.
Connect the Printer to Power
1Connect the power adapter to the power port on the rear of the
printer.
2Connect the power adapter to AC power. When the adapter is
connected to AC power, the green LED in the adapter connector
turns on and stays on.
Caution: Use only the AC power adapter supplied with the printer.
The use of a power adapter not approved by Intermec voids the
product warranty and may damage the printer.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 61
3Press the power switch to turn the printer on. As the printer starts
up:
•a progress bar appears on the LCD printer screen. When the
printer has finished starting up, the Ready screen appears, and
the blue Ready-to-Work™ indicator turns on and stays on.
•the icons turn on and then turn off one at a time on the icon
panel. When the printer has finished starting up, the blue
Ready-to-Work indicator turns on and stays on.
If a condition occurs that will prevent printing, the Ready-to-Work
light blinks.
Use the Setup Wizard
This section explains how to use the Setup Wizard to configure the
LCD printer. You must configure the printer this way after turning it
on for the first time, after upgrading the firmware, or after resetting all
defaults.
1Connect the printer to power and press the Power switch. When the
printer is ready, the Setup Wizard starts.
2Select the settings you want from the menus in the Setup Wizard.
•Use or to select different items in a list.
•If the item you selected requires you to select an option from a
preset list, press or to scroll through the list items.
•Press to select a highlighted item.
•Select and press to continue to the next screen.
Chapter 2 — Set Up the Printer
62 PC23 and PC43 Desktop Printer User Manual
How to Set Up an Icon Printer
If your printer has the icon front panel, follow these guidelines for
connecting and setting up the printer. The way you set up an icon
printer depends on whether you plan to connect the printer to your
network or to a single PC.
If your network automatically assigns communications parameters
(such as IP addresses) to devices, you can set up the printer through the
printer web page. The printer web page allows you to configure all
settings, print test labels, and perform other management and setup
tasks.
If your network does not automatically assign communications
parameters to devices, or if you plan to connect the printer to a single
PC, you must use the PrintSet 5 application to set up the printer.
Set Up an Icon Printer without a Network Option
Follow this procedure to set up an icon printer that does not have the
Ethernet or Wi-Fi network options. You configure printer settings
through the Windows print driver.
1Make sure the printer is turned on and connected to your desktop
PC with a USB cable.
2On your desktop PC, select Start > Devices and Printers.
3In the Printers and Faxes section, right-click the printer and select
Printing preferences.
You can change printer settings in the Printing Preferences dialog
box. For more information on the Windows print driver settings,
click Help.
Note: Before you begin, use InterDriver to install the driver for the
printer on your desktop PC.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 63
Set Up an Icon Printer with Ethernet
If your icon printer includes the Ethernet network option, follow this
procedure to obtain the printer IP address and configure settings
through the web page interface.
1Connect the printer to your Ethernet network and turn the printer
on. Wait until all the icons turn off.
2Press and hold the Feed button. The printer feeds one label. When
the printer starts feeding a second label, release the Feed button.
The printer prints two configuration labels.
3Find the IP address on the second configuration label.
4On your desktop PC, open a web browser and browse to the IP
address. The printer web page appears.
You can configure printer settings through the web page interface.
Set Up an Icon Printer with Wi-Fi
If your icon printer includes the Wi-Fi network option, follow this
procedure to enable Wi-Fi communications, obtain the printer IP
address and configure settings through the web page interface.
1Make sure the printer is turned on and connected to your desktop
PC through a USB cable.
2On your desktop PC, start PrintSet 5 and use the application to
determine the printer IP address.
For help, see the PrintSet online help.
3Open a web browser and browse to the IP address. The printer web
page appears.
You can configure printer settings using the web page interface.
Note: Before you begin, use InterDriver to install the driver for the
printer on your desktop PC.
Note: Before you begin, use InterDriver to install the driver for the
printer on your desktop PC.
Chapter 2 — Set Up the Printer
64 PC23 and PC43 Desktop Printer User Manual
Calibrate the Media Feed and Print Test Labels on the Icon
Printer
For the icon printer, follow this procedure to automatically calibrate
the media feed and print test labels.
1Make sure that the printer has media and ribbon (if necessary)
installed.
2Turn off the printer.
3Turn the printer back on. All the LEDs light up. As the printer
starts up, the LEDs turn off one by one, starting with the bottom
right LED.
4When the last two LEDs (Maintenance and Bluetooth) are lit, press
and hold . The printer feeds a few labels as it automatically
adjusts the media feed, and then prints two test labels with media
and communications settings.
Set the Command Language with the Print Button
If you have an icon printer, you can use the Print button to set the
printer command language.
1Make sure that the printer has media and ribbon (if necessary)
installed.
2Turn off the printer.
3Turn the printer back on. All the LEDs light up. As the printer
starts up, the LEDs turn off one by one, starting with the bottom
right LED.
4When the last two LEDs (Maintenance and Bluetooth) are lit, press
and hold . The printer feeds a few labels as it automatically
adjusts the media feed, and then the test labels start to print.
5Continue to hold . The available printer command languages
start to print.
6When you see the language you want to use, release .
7The printer automatically reboots and starts in the command
language you selected.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 65
About Test Labels
You can print a test label to check print quality and get configuration
information, including lists of the fonts, images, and applications
installed on the printer. Use one of these methods to print a test label:
• In Start Up mode
• In Idle mode
• From the Main Menu
• From PrintSet 5
You can also print test labels from the printer web page, which requires
a network connection to a desktop PC. You need to know the printer
IP address to view the printer web page.
Print a Test Label in Start Up Mode
You can print a test label when you first turn on the printer.
1 Make sure that the printer has media and ribbon (if necessary)
installed.
2 Connect the printer to power and turn on the printer.
3 On the icon printer, when the last two LEDs are lit (Maintenance
and Bluetooth), press and hold until the test label starts to
print.
On the LCD printer, when the status bar appears, press and hold
until the Media Calibration Wizard appears. Select and
press to print a label with the current print settings.
Print a Test Label in Idle Mode
You can print a test label when the printer is in Idle mode.
1 Make sure that the printer has media and ribbon (if necessary)
installed.
Chapter 2 — Set Up the Printer
66 PC23 and PC43 Desktop Printer User Manual
2 On the icon printer, press and hold until the test label starts to
print.
On the LCD printer, press and hold until the Media
Calibration Wizard appears. To print a label with the current print
settings, select and press .
Print a Test Label from the Main Menu
If you have an LCD printer, you can print a test label from the Main
Menu.
1 Make sure that the printer has media and ribbon (if necessary)
installed.
2 From the Ready screen, press .
3 Press to select Tools and then press . The Tools menu appears
with Test Labels selected.
4 Press .
5 Select Print Quality, Printer Information, or Printer Settings,
and then press . A list of available labels appears.
6 Select a label to print, and then press .
How to Print on RFID Media
If you have an LCD printer with the optional RFID module installed,
you can print on RFID media. Media containing RFID tags is slightly
thicker where the RFID tag is located. The slight thickness of this part
of the label may affect print quality. For thermal transfer labels,
Intermec recommends using high-quality ink ribbon.
Test Labels
Print Quality
Resources
Printer Information
Printer Settings
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 67
• Run the RFID calibration wizard to determine the best Tag
Position and Output Power for RFID media.
• If necessary, modify the Tag Posi tion (TAGADJUST variable) to
make sure the RFID labels are properly aligned with the antenna.
• Avoid printing on the thickest part of the label when possible.
For help configuring RFID parameters, see the Intermec Fingerprint
Command Reference Manual or the IPL Command Reference
Manual.
About RFID Tag Position
Tag Position, also referred to as TAGADJUST, specifies the distance (in
dots/mm/in) to move the label to align the tag with the RFID antenna.
Positive values move the label forward, and negative values move the
label back.
RFID Tag Position
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To achieve the best possible print quality, follow these guidelines:
Chapter 2 — Set Up the Printer
68 PC23 and PC43 Desktop Printer User Manual
Run the RFID Calibration Wizard
Run the RFID calibration wizard to determine the best Tag Position
and Output Power (UHF inlays, only) for RFID media.
1 Make sure the media type and media length are properly
configured.
2 From the Main Menu, select Wizard > Calibration > RFID
Calibration.
3 To enable the RFID module, select Enable.
4 Load the RFID media.
5 Select OK.
When the calibration is complete, the printer displays the RFID
Tag Position and Output Power (UHF inlays, only).
Note: After you determine the correct RFID media settings, you can
save these settings to a printer profile and load the profile when you
need to print on the specific RFID media.
Use one of these methods to calculate Tag Position:
• Run the RFID wizard.
• Manually calculate the Tag Position.
Chapter 2 — Set Up the Printer
PC23 and PC43 Desktop Printer User Manual 69
Calculate RFID Tag Position
You can perform a manual calculation to come up with an estimate of
the RFID Tag Position. Because this value is an estimate, you may need
to slightly adjust the calculated value to achieve the best results.
1 Make sure Start Adjust and Stop Adjust are set to 0.
2 Measure the yChip value, which is the distance between the RFID
chip and the media edge aligned with the tear bar.
3 Note the yAntDist value for your printer:
• PC23d: 280 dots, 35 mm, 1.378 in
• PC43d: 260 dots, 33 mm, 1.299 in
• PC43t: 256 dots, 32 mm, 1.260 in
4 Use this formula to calculate the estimated Tag Position:
TagPosition=yChip - yAntDist
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3'*%DIJQ
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BMJHOFEX
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PGGPSN
Chapter 2 — Set Up the Printer
70 PC23 and PC43 Desktop Printer User Manual
71
3
Connect the Printer
This chapter explains how to connect the PC23 and PC43
printers to a PC and to an Ethernet or wireless network.
Chapter 3 — Connect the Printer
72 PC23 and PC43 Desktop Printer User Manual
About Printer Drivers
Before you can use the printer with Microsoft Windows printing
applications, you need to install printer driver software on the PC.
Drivers enable the printer to communicate with your PC and with
software applications such as Honeywell PrintSet 5.
Install Printer Drivers
Use InterDriver to install printer driver software on your PC.
InterDriver is included on the PrinterCompanion CD that shipped
with your printer. If you have not yet installed drivers on your PC, run
the PrinterCompanion CD and follow the instructions to connect
your printer and install the drivers.
If you do not have access to the PrinterCompanion CD but you still
need to install driver software, follow this procedure to download
InterDriver from the Intermec website and install the drivers.
1 Open a web browser and go to www.intermec.com.
2 Select Support > Downloads.
3 Select these items:
a In the Product Category list, select Printers.
b In the Product Family list, select Fixed Printer.
c In the Product list, select PC23d, PC43d, PC43t Desktop
Printer and then click Submit.
4 In the downloads page, click Intermec InterDriver X.X.X M-X
ver. X.XX. If a Security Warning dialog box appears, click Run.
5 When asked if you want the program to make changes to your
computer, click Yes.
6 Follow the onscreen instructions in the InterDriver InstallShield
wizard.
Note: Although Windows may auto-detect the printer when you
connect it to a PC through a USB port, you must still install printer
drivers on the PC for correct printer operation.
Chapter 3 — Connect the Printer
PC23 and PC43 Desktop Printer User Manual 73
7When you reach the InstallShield Wizard Complete page, click
Next. The InterDriver Wizard appears.
8From the Welcome to InterDriver Wizard page, make sure Install
printer drivers is selected and then click Next.
9Follow the onscreen instructions in the InterDriver Wizard.
10 When you reach the Completing the InterDriver Wizard page, click
Finish.
11 When the InterDriver Wizard Completed Successfully page
appears, click Next.
12 Follow the onscreen instructions to complete the Post-Setup
Tasks.
13 When the Installation Complete! page appears, click Finish.
The installer unpacks and installs the InterDriver files in the
Intermec\InterDriver folder in your program files directory and
creates two shortcuts in the Windows Start menu:
•Intermec > InterDriver > InterDriver Wizard
•Intermec > InterDriver > Check for Updates
How to Connect the Printer to Your PC
You can connect the printer to your PC using one of these cables:
•USB cable
•USB-to-Serial adapter cable
•USB-to-Parallel adapter cable
•Serial or parallel cable
Chapter 3 — Connect the Printer
74 PC23 and PC43 Desktop Printer User Manual
Connect the Printer Using a USB Cable
The printer supports USB connections to a desktop PC. You do not
need to set up any parameters for USB communications.
1Download and install the InterDriver software on your PC.
2Connect one end of the USB cable to the USB device port on the
back of the printer, and connect the other end to your PC. A “USB
Host Connected” message appears on the printer screen.
Note: You must install InterDriver to use a USB connection to a
Windows PC. For more information, see the PrinterCompanion CD
that came with your printer.
64#EFWJDFQPSU
Chapter 3 — Connect the Printer
PC23 and PC43 Desktop Printer User Manual 75
Connect the Printer Using a Serial or Parallel Cable
If you have the optional USB-to-Serial adapter cable or USB-to-Parallel
adapter cable for the printer, you can connect the printer to the serial
or parallel port on a PC.
1Connect the adapter cable to the USB host port on the printer.
2For a USB-to-Serial adapter, connect the adapter cable to the serial
port on your PC. Continue with the next step.
For a USB-to-Parallel adapter, connect the adapter cable to the
parallel port on your PC. The printer is ready to communicate with
your PC.
3If you are using an LCD printer, from the printer Main Menu select
Settings > Communications > Serial and change settings as
necessary.
If you are using an icon printer, you need to configure settings
through an application such as PrintSet 5.
64#IPTUQPSU
Chapter 3 — Connect the Printer
PC23 and PC43 Desktop Printer User Manual 77
2 Get the IP address for your printer:
• For an LCD printer, from the Main Menu select Settings >
Communications > Ethernet and find the IP address.
• For an icon printer, press and hold until the test label with
the IP address starts to print.
3 Configure the necessary Ethernet settings:
• For an LCD printer, from the Main Menu select Settings >
Communications > Ethernet.
• For an icon printer, configure the Ethernet settings through
PrintSet 5 or the printer web page.
About Wi-Fi Communications
The printer supports Wi-Fi communications when the optional
Wi-Fi/Bluetooth module is installed.
You can configure Wi-Fi communications:
• by using the wireless wizard in the printer Main Menu.
• from the printer web page. You need to know the printer IP
address.
• from the printer Main Menu if your printer has a graphical
interface.
By default, the printer supports DHCP networks. If you are not using
a DHCP network and you do not know the printer IP address, you need
to configure Wi-Fi settings by using PrintSet 5 through a USB
connection to the printer, or by sending commands through a serial
connection.
Connect the Printer to a Wireless Network
Before you begin, you should be familiar with the settings you need for
your network.
If you are using a DHCP network, turn the printer on. The printer
automatically connects to the wireless network.
Chapter 3 — Connect the Printer
78 PC23 and PC43 Desktop Printer User Manual
For a printer with the LCD interface, the Wi-Fi Connection icon shows
the status of the connection.
For a printer with the icon interface, the Wi-Fi icon turns on to show
that Wi-Fi is enabled.
If you are not using a DHCP network, follow the next procedure to
manually assign network settings (such as the printer IP address) to a
printer with the LCD interface.
1 From the printer Ready screen, press . The Main Menu appears.
Fingerprint
10.200.27.89
01/04/2014
12:00
Ready
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8J'JJDPO
Note: If you are using an icon printer and you do not know the printer
IP address, you need to use PrintSet 5 with a USB connection to a PC
to configure wireless network settings for a non-DHCP network.
Main Menu
Programs
Settings
Tools
Wizards
Chapter 3 — Connect the Printer
PC23 and PC43 Desktop Printer User Manual 79
2 Select Settings > Communications > Wireless 802.11.
3 Select General to configure these wireless network settings:
• Network Name (SSID)
• Network Type
• Roaming
• Power Mode
• Channel (for Ad Hoc mode only)
• Hidden SSID
Select Network to configure these settings:
• IP Assignment Method (for IPv4 or IPv6 networks)
• IP address
• Subnet mask and default router
Select Security to configure all wireless network security settings.
4 Change settings as needed for your network.
5 When you are finished, save your changes. The printer immediately
attempts to connect to your network.
Wireless 802.11
General
Security
Network
Chapter 3 — Connect the Printer
80 PC23 and PC43 Desktop Printer User Manual
Configure Wi-Fi Communications from the Printer
Web Page
You can use the printer web page to configure wireless
communications on the printer.
1 On your PC, open a browser.
2 In the Location or Address bar, type the printer IP address and
press Enter. The printer web page appears.
3 Click Login. The Login page appears.
4 Type your Username Password and and click Login. The default
username is itadmin and the default password is pass.
5 Click the Configure tab.
6 Click Communications > Wireless 802.11. The Wireless 802.11
page appears.
7 Change settings as needed, or click Default Settings to restore all
default Wireless 802.11 settings.
8 Click Save when you are done.
Note: To configure the printer from the web page, the printer must be
turned on and connected to your Wi-Fi or Ethernet network.
Chapter 3 — Connect the Printer
PC23 and PC43 Desktop Printer User Manual 83
Configure Bluetooth Communications from the Main Menu
This section explains how to configure Bluetooth settings from the
printer Main Menu. You may need to configure these settings if you
want to connect to a mobile computer through Bluetooth.
1 From the Ready screen, press . The Main Menu appears.
2 Select Settings > Communications > Bluetooth.
3 Change settings as needed for your Bluetooth device.
4 When you are finished, save your changes and restart the printer.
Configure the Printer from the Web Page
If you are using Ethernet or Wi-Fi communications, you can change
printer configuration settings from the printer web page. You should
have already connected your printer to your network and obtained an
IP address.
1 Open a web browser on your PC.
2 In the Location or Address bar, type the printer IP address, and
then press Enter. The printer web page appears.
3 Click Login in the upper right corner of the screen. The Login page
appears.
Chapter 3 — Connect the Printer
84 PC23 and PC43 Desktop Printer User Manual
4 Type your Username Password and in the entry fields, and then
click Login. The default username is itadmin and the default
password is pass.
5 Click Configure. The Configuration Summary page appears.
6 To see a complete list of printer settings, click Configuration
Summary.
To configure printer settings, use the links in the navigation pane:
• For serial port, Wi-Fi, or Bluetooth settings, click
Communications.
• For media, print quality, or performance settings, click
Printing.
• For display, audio, service, and general settings, maintenance
alert message triggers, or to enable and disable 802.11 and
Bluetooth or the virtual COM port, click System Settings.
• To set conditions that trigger error, warning, and information
alert messages, click Alerts.
• For network-related settings such as web and email server
information, or if you are using a network management
application such as Intermec SmartSystems, click Network
Services.
7 Change settings by typing in the fields or by selecting an item from
a list.
8 To save your changes on this page, click Save. After your changes
are saved, you can click Save As Profile to create a configuration
profile including your changes that you can load at any time.
To reset all values and options on the page to the default settings,
click Default Settings.
Chapter 3 — Connect the Printer
PC23 and PC43 Desktop Printer User Manual 85
About the USB Host Port
You can use the USB host interface port on the printer to connect these
peripheral devices:
You can also connect a peripheral device through the USB-to-Serial or
USB-to-Parallel adapter cable accessories. For information, contact
your local sales representative.
Connect a USB Device
The printer has two USB host ports that you can connect a USB device
to.
1 If you are connecting a USB storage device, make sure the device
has a single partition and is formatted as FAT16 or FAT32.
USB Peripheral Devices
Device Description
Keyboard Use a standard USB keyboard to send Fingerprint
printer language commands directly to the printer or to
enter information if you are running a Smart Printing
application.
Bar code scanner Use Intermec USB bar code scanners for data input with
a Smart Printing application. The printer also supports
other USB scanners that use a generic keyboard driver.
USB storage device Use a USB storage device to load applications,
configuration files, fonts, and images into the printer
memory, or to perform firmware upgrades. You can also
save configuration files to a USB storage device for
upload to a printer. The USB storage device must have
a single partition and be formatted as FAT16 or FAT32.
Chapter 3 — Connect the Printer
86 PC23 and PC43 Desktop Printer User Manual
2 Connect the device to one of the USB host ports.
3 If you connected a USB storage device to an LCD printer, select
Tools > USB Menu for more options.
64#IPTUQPSU
64#IPTUQPSU
87
4
Configure the Printer
This chapter explains how to view and change printer settings
by using the Main Menu or the printer web pages.
Chapter 4 — Configure the Printer
88 PC23 and PC43 Desktop Printer User Manual
About Printer Configuration Settings
Printer configuration settings determine how the printer operates.
Printer Configuration Settings
Setting Type Description
Communications All communications and network settings:
•Serial (appears when using serial connection to PC.
Includes virtual COM port settings.)
•Ethernet (appears when Ethernet module is
installed)
•Wireless 802.11 (appears when Wi-Fi/Bluetooth
module is installed)
•Bluetooth (appears when Wi-Fi/Bluetooth module is
installed)
Printing Configuration settings for media (such as media width
and length), print quality, and performance.
System Settings Global system settings including printer name,
location, and contact information, display and
keyboard input languages, date and time, unit of
measure, audio volume, and printer command
language.
Display settings including brightness, time and date
format, menu access permissions, and screen timeout.
Enable and disable Wi-Fi, Bluetooth, Ethernet, or
virtual COM port communications.
Enable and disable services including Intermec
SmartSystems, FTP, Telnet, and others.
Set maintenance alert values for the printer odometer
and other alerts.
Network Services Enable or disable network services including Intermec
SmartSystems, the web or email servers, and others.
Chapter 4 — Configure the Printer
90 PC23 and PC43 Desktop Printer User Manual
4Click Configuration Summary. The configuration summary
appears.
Configure the Printer from the Web Page
If you are using Ethernet or Wi-Fi communications, you can change
printer configuration settings from the printer web page. You should
have already connected your printer to your network and obtained an
IP address.
1Open a web browser on your PC.
2In the Location or Address bar, type the printer IP address, and
then press Enter. The printer web page appears.
Chapter 4 — Configure the Printer
PC23 and PC43 Desktop Printer User Manual 91
3Click Login in the upper right corner of the screen. The Login page
appears.
4Type your Username Password and in the entry fields, and then
click Login. The default username is itadmin and the default
password is pass.
5Click Configure. The Configuration Summary page appears.
6To see a complete list of printer settings, click Configuration
Summary.
To configure printer settings, use the links in the navigation pane:
•For serial port, Wi-Fi, or Bluetooth settings, click
Communications.
•For media, print quality, or performance settings, click
Printing.
•For display, audio, service, and general settings, maintenance
alert message triggers, or to enable and disable 802.11 and
Bluetooth or the virtual COM port, click System Settings.
•To set conditions that trigger error, warning, and information
alert messages, click Alerts.
•For network-related settings such as web and email server
information, or if you are using a network management
application such as Intermec SmartSystems, click Network
Services.
7Change settings by typing in the fields or by selecting an item from
a list.
8To save your changes on this page, click Save. After your changes
are saved, you can click Save As Profile to create a configuration
profile including your changes that you can load at any time.
To reset all values and options on the page to the default settings,
click Default Settings.
Chapter 4 — Configure the Printer
PC23 and PC43 Desktop Printer User Manual 93
How to Configure the Printer with Programming Commands
You can change configuration settings by sending programming
commands directly from your PC to the printer through a terminal
program (such as HyperTerminal), a serial connection, or a network
connection.
If your printer uses the Fingerprint programming language, use the
SETUP GET command followed by the node, subnode, and parameter
setting. For example, here is a Fingerprint example that changes your
media setting to labels with gaps:
SETUP GET “MEDIA,MEDIA TYPE,LABEL (W GAPS)”
You must log in as an itadmin to perform a SET operation, but you do
not need to log in to perform a GET operation.
If your printer uses the IPL programming language, this example
changes your media setting to labels with gaps:
<STX><SI>T1<ETX>
For more information on how to change configuration settings with a
programming language, see either the Intermec Fingerprint
Command Reference Manual or the IPL Command Reference
Manual.
How to Configure the Printer with SmartSystems
You can use SmartSystems to change configuration settings on your
printer. The printer ships with the SmartSystems client loaded on it.
The console is part of SmartSystems and is available from the Intermec
website. To download SmartSystems, go to
www.intermec.com/products/smrtsysfoundation/index.aspx.
About Printer Profiles
After you change printer default settings to meet your needs, you can
save those settings as a printer profile. The printer supports multiple
profiles that you can save and load at any time. For example, you can
create one profile to use when you are printing on continuous label
stock, and a different profile to use when you are printing on label
stock with gaps.
Chapter 4 — Configure the Printer
94 PC23 and PC43 Desktop Printer User Manual
The following printer settings are not saved in a profile:
•IP address for either IPv4 or IPv6 networks
•Media calibration settings for the label stop sensor
•Remote port or remote host values for a remote computer
accessing the printer through raw TCP
Save a Printer Profile from the Main Menu
You can save current printer settings for an LCD printer as a printer
profile and load that profile on another printer.
1From the Ready screen, press . The Main Menu appears.
2Select Tools > Profiles. The Profiles menu appears.
3Select Save.
4Select the Filename text box and type a name for the profile. The
profiles can have up to sixteen characters with no spaces.
5Press to save your profile name and go back to the Save Profile
menu.
6Press and wait until Complete appears on the screen.
Load a Printer Profile from the Main Menu
You can load a saved LCD printer profile to another printer from the
Main Menu.
1From the Ready screen, press . The Main Menu appears.
2Select Tools > Profiles. The Profiles menu appears.
3Select Load. In the Save Profile menu, select Filename and enter a
name for the profile of up to sixteen characters (no spaces).
To load a saved profile, select Load. In the Load Profile menu,
select the profile to load.
4Select the profile you want to load on the printer and press .
5When Complete appears on the screen, press to return to the
Main Menu.
Chapter 4 — Configure the Printer
PC23 and PC43 Desktop Printer User Manual 95
How to Load a Printer Profile with Programming Commands
You can load a saved LCD printer profile to another printer by sending
programming commands directly from your PC to the printer through
a terminal program (such as HyperTerminal), a serial connection, or a
network connection. All commands are case-sensitive.
About USB Storage Device Directories
You can use a USB storage device to install files, such as applications
and fonts on the printer. You need to copy files to specific directories
on the USB storage device so that the printer can properly install them.
Note: To load printer profiles that modify communication settings
that require itadmin rights, you must log in as an itadmin: RUN “su -p
pass itadmin”.
Programming Commands to Load a Printer Profile
Connection Programming Commands
Printer running
Fingerprint
RUN “/system/usr/bin/cfg -o xmlimportset -k
/home/user/profiles/myprofile”
Printer running
IPL
<STX><ESC>.x,/system/usr/bin/cfg -o xmlimportset -k
/home/user/profiles/myprofile<ETX>
Telnet connection
over Port 23
/system/usr/bin/cfg -o xmlimportset -k
/home/user/profiles/myprofile
USB Storage Device File Directories
File Type Place in This Directory
Application /apps
Font /fonts
Form/layout /forms
Web form /webforms
Image /images
Display images /display
Configuration profile /profiles
Configuration /config
Chapter 4 — Configure the Printer
PC23 and PC43 Desktop Printer User Manual 99
Upload or Delete Applications and Resources
from the Printer Web Page
From the printer web page, use the Manage page to upload or delete
applications, fonts, images, label formats, or web forms.
To upload or delete applications or resources from the printer web
page, the printer must be turned on and connected to your Wi-Fi or
Ethernet network.
1On your PC, start a browser.
2In the Location or Address field, type the printer IP address and
press Enter. The printer web page appears.
3Click the Manage tab.
4In the navigation list, click the type of file you want to upload or
delete: Applications, , , Fonts Images Label Formats, or Web
Forms. The page for that type of file appears, including a list of
Resident (Intermec-supplied) files of that type and a list of
Customer Downloaded files of that type (if any).
Note: You can only delete applications and resources you downloaded
to the printer memory. You cannot delete resident applications or
resources, which are installed as part of the printer firmware.
Chapter 4 — Configure the Printer
100 PC23 and PC43 Desktop Printer User Manual
5To upload an application or file to the printer:
aClick Browse to locate your application or file.
bDouble-click the file to select it.
cClick Upload. The application or file uploads to the printer.
To delete an application or file, click the file name in the Customer
Downloaded list and then click Delete. The file is deleted.
Chapter 5 — Troubleshoot the Printer
102 PC23 and PC43 Desktop Printer User Manual
Call Product Support
If you cannot find the answer to your problem in the
“Troubleshooting” section, go to the Intermec technical knowledge
base (Knowledge Central) at intermec.custhelp.com to review
technical information or to request customer support. If you still need
help after visiting Knowledge Central, call Product Support.
To talk to an Intermec Product Support representative in the U.S.A. or
Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact Us to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have this
information ready:
•Printer serial number
•Printer configuration number
•Firmware type and version
•Printer command language
•Wireless or serial port settings
•Installed options
•Media settings
•Ethernet settings
•Bluetooth settings
You can find all of this information on the printer web pages or on a
test label.
Chapter 5 — Troubleshoot the Printer
PC23 and PC43 Desktop Printer User Manual 103
Locate the Printer Configuration and Serial
Numbers
The printer configuration and serial numbers can be found on the
product label located on the underside of the printer.
About Printer System Information
Look in the System Information tab in the printer web pages for useful
information and statistics on the printer hardware and firmware. This
information can be useful when you contact Intermec Product
Support for assistance or troubleshooting.
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Note: The printer must be connected to an Ethernet or wireless
network to view system information in the printer web page.
Chapter 5 — Troubleshoot the Printer
104 PC23 and PC43 Desktop Printer User Manual
System Information Tab in Printer Web Pages
View Printer Statistics
If your printer is connected to an Ethernet or Wi-Fi network, you can
view printer statistics in the printer web page.
1On your PC, open a browser.
2In the Location or Address bar, type the printer IP address and
press Enter. The printer web page appears.
3Click the System Information tab.
4Click Statistics.
Chapter 5 — Troubleshoot the Printer
PC23 and PC43 Desktop Printer User Manual 105
5Click a category to see more information. For example, click Print
Statistics to see the number of labels printed and odometer values.
Check the Printer Odometer
You can check the odometer from the printer web page to see the
printhead usage and how the current values compare to the alert
values. To check the printer odometer from the printer web page, the
printer must be turned on and connected to your Wi-Fi or Ethernet
network.
1On your desktop PC, start a browser.
2In the Location or Address bar, type the printer IP address and
press Enter. The web page for the printer appears.
3Click the System Information tab.
Statistic Description
System information Printer uptime and CPU usage, firmware and
kernel versions, printer configuration and serial
numbers, flash and RAM memory information.
Print Statistics Total labels printed, RFID tag success rate,
odometer values, total distance printed (printer
and current printhead).
Supply Printhead, media, and ribbon information.
Hardware Options Input/output devices, serial port information.
Administration Failed login tries, user information.
Network Interfaces MAC address, TCP/IP and 802.11 network
information.
Font Information Name, type, and size of installed fonts.
Bar Code Information Name and type of installed bar code fonts.
Image Information Name, type, and size of installed images.
Chapter 5 — Troubleshoot the Printer
110 PC23 and PC43 Desktop Printer User Manual
Problems and Possible Solutions
Use this table to understand and troubleshoot some common
problems you may encounter.
Problems and Possible Solutions
Problem Possible Solution
The printer does not feed media
correctly.
Remove the media from the media
compartment and reinstall the media.
The printer is connected to a
serial port on my PC, but the
printer is not working.
Try these possible solutions:
•Make sure the serial port settings are
configured correctly.
•If you have the Intermec Windows
driver for an RS-232 printer installed
on your PC, uninstall the driver.
The printer is connected to my PC
using a virtual COM port, and
printing stops. But, there are no
errors to indicate that something
is wrong.
Make sure that bidirectional support is
disabled. From the printer properties
dialog box, click the Ports tab, and then
clear the Enable bidirectional support
check box.
The printout is weak. Try these possible solutions in order:
•Make sure that your media setting is
appropriate for the type of media you
are using.
•The contrast may be too low. Increase
the contrast.
•Replace the printhead.
There are weak spots on the
printout.
Try these possible solutions in order:
•There may be foreign particles on the
media. Clean or replace the media.
•Make sure that your media and ribbon
are compatible.
•Make sure that you are using high
quality media and ribbon.
•The contrast may be too low. Increase
the contrast.
Chapter 5 — Troubleshoot the Printer
112 PC23 and PC43 Desktop Printer User Manual
When I feed or print a label, the
ribbon is not taken up. Instead, it
spills out the front of the printer.
Try these possible solutions in order:
•Make sure the ribbon is loaded
correctly and that you are using the
correct type of ribbon for the printer.
•If you are using ribbon with a
notchless core, you must use the
ribbon core adapter for the ribbon feed
to work properly.
The ribbon breaks. Try these possible solutions in order:
•Make sure your media setting is
appropriate for the type of media you
are using.
•Make sure that the ribbon is fitted
correctly. Reload the ribbon.
•The energy control may be faulty. For
help, contact your Intermec Service
representative.
The Ethernet or wireless network
connection is not working
correctly.
Try these possible solutions:
•Make sure your network cable is
securely connected to your printer and
a straight “pin-to-pin” cable, not a
“crossover” cable.
•Make sure your PC is correctly
configured for and connected to your
network.
•Make sure your printer is correctly
configured for your network.
I cannot connect to the printer
web page.
If you are connecting your printer with a
crossover network cable, you may need to
disable the web browser’s proxy settings
on your computer to access the printer
web page.
The printer has RFID media
loaded, but it is not writing to the
tags.
After you load RFID media, restart the
printer to let the printer identify the
RFID media type or run the RFID
calibration wizard.
Problems and Possible Solutions (Continued)
Problem Possible Solution
121
6
Maintain the Printer
This section explains how to perform basic maintenance on the
PC23 and PC43 printers.
Appendix A — Specifications
134 PC23 and PC43 Desktop Printer User Manual
Universal Font Scaling Technology and Standard Latin Fonts
•Monotype Century Schoolbook
•CG Times
•CG Times Bold
•Letter Gothic
•Andale Mono (WGL4)
•Andale Mono Bold (WGL4)
•Univers 55
•Univers Bold 65
•Univers Condensed Bold
•Univers Extra Condensed
•OCR-A
•OCR-B
Supported Font Types
•TrueType
•OpenType
•Bitmap
Localization Fonts
•Simplified Chinese (optional)
•Traditional Chinese (optional)
•Cyrillic
•Korean (Optional)
•Latin
•Greek
•Turkish
•Hebrew
•Arabic
•Baltic
•Baltic Rim
•Vietnamese
•Thai
Appendix A — Specifications
136 PC23 and PC43 Desktop Printer User Manual
• EAN 128 subset A
• EAN 128 Subset B
• EAN 128 Subset C
• HIBC 39
• HIBC 128
• Industrial 2 of 5:
• Industrial 2 of 5 with checksum
• Interleaved 2 of 5:
• Interleaved 2 of 5 with checksum
• Interleaved 2 of 5 IATA
• ISBT-128
• Matrix 2 of 5
• Straight 2 of 5
• UPC:
• UPC-A
• UPC-D1
• UPC-D2
• UPC-D3
• UPC-D4
• UPC-D5
• UPC-E
• UPC Shipping container Code
Add-on bar code symbologies:
• Add-on 2
• Add-on 5
• UPC-5 digits Add-on code
2D bar code symbologies:
• Aztec
• Code 16K
• Code 49
Appendix A — Specifications
PC23 and PC43 Desktop Printer User Manual 141
Wi-Fi General •IP address and assignment method
•Subnet mask
•Default router
•DHCP Response
•IPv6 address and assignment method
•802.11 MAC address
•Network name (SSID) and type
•Roaming state
•Power mode
•Channel
•Hidden SSID state
•Country string
•Access point MAC address
•RSSI
Wi-Fi Security •Security Type
•Association
•PreShared Key
•Network Key Index
•Network Key 1, 2, 3, 4
•User Name
•Password
•Anonymous Name
•Inner Authentication
•CA Certificate
•Client Certificate
•Client Key
•Server Common Name 1 and 2
•Validate Certificate
•PAC
•Acquire PAC
•Fast Roaming (CCKM)
•Supplicant State
Printer Settings Labels (Continued)
Label Description
Product specificaties
| Merk: | Honeywell |
| Categorie: | Labelprinter |
| Model: | PC43d |
| Kleur van het product: | Grijs |
| Gewicht: | 1720 g |
| Breedte: | 180 mm |
| Diepte: | 215 mm |
| Hoogte: | 167 mm |
| Bluetooth: | Ja |
| Beeldscherm: | LCD |
| Wi-Fi-standaarden: | 802.11b, 802.11g, Wi-Fi 4 (802.11n) |
| Bluetooth-versie: | 2.1 |
| USB-poort: | Ja |
| Connectiviteitstechnologie: | Bedraad |
| Ethernet LAN: | Ja |
| Aantal USB 2.0-poorten: | 2 |
| Certificering: | CE |
| Intern geheugen: | 128 MB |
| Flash memory: | 128 MB |
| Maximale resolutie: | 203 x 203 DPI |
| Printtechnologie: | Direct thermisch |
| Paginabeschrijving talen: | IPL, XML, ZPL |
| Ingebouwde streepjescodes: | 1D, 2D, Code 49, EAN13, MaxiCode, PDF417, POSTNET |
| Maximale print breedte: | - mm |
| Printsnelheid (metrisch): | 203.2 mm/sec |
| Wifi: | Ja |
| AC-ingangsspanning: | 100 - 240 V |
| AC-ingangsfrequentie: | 50 - 60 Hz |
| Bedrijfstemperatuur (T-T): | 5 - 40 °C |
| Relatieve vochtigheid in bedrijf (V-V): | 40 - 104 procent |
| Maximale label lengte: | 127 m |
| Lint-wijdte: | 110 mm |
| Lint-lente: | 900 m |
Heb je hulp nodig?
Als je hulp nodig hebt met Honeywell PC43d stel dan hieronder een vraag en andere gebruikers zullen je antwoorden
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